v. 2.1 and screen reader text is displaying as H1 above docs navigation: users show compatibility, missing feature, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

https://make.wordpress.org/accessibility/tag/screen-reader/ Yes, sorry, in this last I update I removed the extra CSS for screen reader text since themes should now (since 4.2) be including the CSS.

mixed support · medium severity · relevance 0.84

support for milit-langauge with WPML?

support for milit-langauge with WPML?: users show compatibility, missing feature, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

support for milit-langauge with WPML?

mixed support · medium severity · relevance 0.78

Docs widget overwrites my footer widget contents

Docs widget overwrites my footer widget contents: users show compatibility, missing feature, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

Here are my sidebar Ids I need excluded, since the Docs widget is replacing them and duplicating itself 4 times in the footer area.

complaint support · medium severity · relevance 0.75

Show Doc Category Sort Order #

Show Doc Category Sort Order #: users show missing feature, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

Is it possible to show the sort order number for categories and sub categories on the Doc Categories page?

Competitor Context

10 shown

WP Help weak incumbent · intel 77.3 · weakness 67.9

weak incumbent

stale update history 23 collected complaint signal(s) support compatibility 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Back End Instructions praise owner · intel 73.1 · weakness 65.0

praise owner

stale update history below-average rating support compatibility 2 source links Investigate Pain Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated docs threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Docs to WordPress praise owner · intel 71.8 · weakness 63.0

praise owner

stale update history 15 collected complaint signal(s) support bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: site owners, SEO consultants, and agencies · Wedge: monitor Google drift, schema/indexing failures, and client-readable search-impact fixes

source 1 source 2

Helpie FAQ — Accordion, Docs & Knowledge Base praise owner · intel 70.7 · weakness 55.9

praise owner

3 unresolved support thread(s) 17 collected complaint signal(s) bugs support 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated faq threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

BuddyPress Docs praise owner · intel 67.0 · weakness 50.1

praise owner

20 collected complaint signal(s) bugs missing feature 2 source links Investigate Pain Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated buddypress threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Knowledge Base documentation & wiki plugin – BasePress Docs praise owner · intel 61.1 · weakness 41.3

praise owner

6 collected complaint signal(s) bugs support 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

weDocs: AI Powered Knowledge Base, Docs, Documentation, Wiki & AI Chatbot praise owner · intel 57.1 · weakness 35.2

praise owner

4 collected complaint signal(s) bugs compatibility 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

BetterDocs – AI Documentation, Knowledge Base, Docs, Wikis, FAQ with Chatbot praise owner · intel 50.5 · weakness 25.7

praise owner

bugs compatibility 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated faq threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Repeated Themes

0 shown

No repeated plugin-level themes have been generated yet.

Collected Signals

20 shown from 25 collected

complaint Show docs at domain root support · 2017-07-10T09:44:48+00:00 · medium severity · docs

Show docs at domain root: users show compatibility pain that may indicate a product gap.

Evidence: Show docs at domain root Hello again Is there an easy way to have the root of the site default to the docs?

compatibility easy support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Show Doc Category Sort Order # support · 2017-07-10T08:51:09+00:00 · medium severity · docs

Show Doc Category Sort Order #: users show missing feature, support pain that may indicate a product gap.

Evidence: Is it possible to show the sort order number for categories and sub categories on the Doc Categories page?

missing feature support easy quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Can’t quite figure out navigation support · 2017-02-02T06:43:51+00:00 · medium severity · docs

Can’t quite figure out navigation: users show compatibility, missing feature, support pain that may indicate a product gap.

Evidence: Can’t quite figure out navigation Trying to get navigation & sidebars like your site 1) mysite.com/docs/ does not show Category/Document as shown on https://isabelcastillo.com/docs/category/organized-docs-wordpress-plugin ; it only shows category 2) on a document page mysite.com/docs/category/document the sidebar only shows table of contents for that categor

compatibility missing feature support setup support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise 5stars+ (5 stars) review · 2017-02-02T05:22:25+00:00 · medium severity · docs

5stars+: users show setup pain that may indicate a product gap.

Evidence: much better than others I tried simple, intuitive, displays fine on Genesis backed up by thorough documentation (of course) on developer’s site surprised you don’t have 10 times more installs Thank you.

setup easy value support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed I don’t know how to use this plugin support · 2016-11-22T20:20:06+00:00 · medium severity · docs

I don’t know how to use this plugin: users show performance, support pain that may indicate a product gap.

Evidence: At the time that I needed this (several years ago), there was no plugin available that did what I needed it to do.

performance support reliable support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Notice: Undefined variable: pub support · 2016-02-26T13:59:39+00:00 · medium severity · docs

Notice: Undefined variable: pub: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence: It is great and useful!

bugs compatibility support quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Distinguishing between organized docs posts and regular posts support · 2015-12-26T22:33:58+00:00 · low severity · docs

Distinguishing between organized docs posts and regular posts: users show compatibility, support pain that may indicate a product gap.

Evidence: Distinguishing between organized docs posts and regular posts I am currently working on a project which requires me to distinguish between posts created through Organized Docs and posts that are created for the blog (preferably with some sort of PHP function).

compatibility support easy support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Shortcode support · 2015-11-09T19:05:09+00:00 · medium severity · docs

Shortcode: users show compatibility pain that may indicate a product gap.

Evidence: Shortcode Thank you for this great plugin.

compatibility reliable quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Simple but good enough (4 stars) review · 2015-10-24T15:12:34+00:00 · medium severity · docs

Simple but good enough: users praise easy, which suggests what competitors already do well.

Evidence: Simple but good enough Fixed 2 levels of categories seems to be a limitation.

easy support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Would like to show thumbnail for each document. support · 2015-10-24T15:01:51+00:00 · medium severity · docs

Would like to show thumbnail for each document.: users show missing feature pain that may indicate a product gap.

Evidence: Would like to show thumbnail for each document.

missing feature quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Docs Page appearing twice in main navigation menu support · 2015-08-26T17:30:05+00:00 · low severity · docs

Docs Page appearing twice in main navigation menu: users show missing feature, support pain that may indicate a product gap.

Evidence: Docs Page appearing twice in main navigation menu Hi there, The plugin has been working extremely well except for the fact that the docs page appears twice in my navigation menu and another time in another menu I have.

missing feature support value support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Category Taxonomy page not showing full list of items in category support · 2015-08-10T15:47:55+00:00 · low severity · docs

Category Taxonomy page not showing full list of items in category: users show support pain that may indicate a product gap.

Evidence: Thanks for reporting this.

support reliable reporting support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed v. 2.1 and screen reader text is displaying as H1 above docs navigation support · 2015-05-17T13:21:40+00:00 · medium severity · docs

v. 2.1 and screen reader text is displaying as H1 above docs navigation: users show compatibility, missing feature, support pain that may indicate a product gap.

Evidence: https://make.wordpress.org/accessibility/tag/screen-reader/ Yes, sorry, in this last I update I removed the extra CSS for screen reader text since themes should now (since 4.2) be including the CSS.

compatibility missing feature support migration support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed CSS Selectors for support · 2015-03-09T21:36:13+00:00 · medium severity · docs

CSS Selectors for: users show bugs, compatibility, migration pain that may indicate a product gap.

Evidence: CSS Selectors for This is a great plugin!

bugs compatibility migration quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Docs Menu link, Table of Contents and Broken Menu support · 2014-05-19T20:00:27+00:00 · high severity · docs

Docs Menu link, Table of Contents and Broken Menu: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence: Docs Menu link, Table of Contents and Broken Menu Hello, 1.

bugs compatibility missing feature support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Urgent Request !!! support · 2014-05-19T05:23:50+00:00 · medium severity · docs

Urgent Request !!!: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence: After deleting the plugin from the plugins folder; because there is no way to reach the dashboard to deactivate, the server is functioning well.

bugs compatibility missing feature support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

neutral Fatal error on activate support · 2014-05-17T00:06:53+00:00 · high severity · docs

Fatal error on activate: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence: Fatal error on activate Upon clicking Activate, I get: Fatal error: Cannot redeclare twentyfourteen_post_nav() (previously declared in /home3/electtw4/public_html/wp/wp-content/themes/twentyfourteen/inc/template-tags.php:71) in /home3/electtw4/public_html/wp/wp-content/plugins/organized-docs/includes/custom.php on line 32 Suggestions?

bugs compatibility support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Blank page displays for one category, but the other category page works support · 2014-04-01T23:13:54+00:00 · low severity · docs

Blank page displays for one category, but the other category page works: users show compatibility, support pain that may indicate a product gap.

Evidence: Blank page displays for one category, but the other category page works http://platypusjs.azurewebsites.net/docs/ Platypi UI doesn’t work, but Platypi TS does.

compatibility support reliable support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Random footer widget well displays on single doc posts support · 2014-03-19T15:44:49+00:00 · high severity · docs

Random footer widget well displays on single doc posts: users show security, compatibility, missing feature pain that may indicate a product gap.

Evidence: Kinda inconvenient 🙁 Although, I have enjoyed working with your plugin, just frustrated with this one aspect of it ha Footer widgets don’t get overwritten on any of the default WordPress themes (Twenty Fourteen, Twenty Thirteen, and Twenty Twelve).

security compatibility missing feature support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Wishlist! support · 2014-03-19T02:28:45+00:00 · high severity · docs

Wishlist!: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence: Topbar/menu: – option to choose more levels/dropdown, so you can go to the correct page/doc in one go without having to go back/through a submenu page.

bugs compatibility missing feature setup support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

source plugin