WPIntell

Source evidence

Bug and no answer from support

Helpie FAQ — Accordion, Docs & Knowledge Base · review · 2022-11-07T08:13:00+00:00

Helpie FAQ — Accordion, Docs & Knowledge Base plugin evidence original source source API
complaintsentiment
highseverity
1.0relevance
2replies
Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

3 / 26 rows with source links

11.5% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

23 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

review · 1 stars
arno991 unresolved
The concept of helpie is really good , however the most important function for me does not work. I can not automatically integrate FAQ articles to certain product categories automatically. The existing function in the Pro-VAriante (which I bought for this purpose) always returns the error message: In your site not found product categories, please add some categories for better customization of Product FAQ Relations. Of course I have created several product categories, but Helpie does not find them. I have been trying to contact support for 2 weeks, but have not received an answer via email or Freemius support system – very frustrating and money spent for nothing. I had the suspicion that this error was related to our WooCommerce installation, so I have additionally run a new wordpress – WooCommerce installation in which no plugins and only a few test data. To my great astonishment also here the same error message, I do not understand the world more. I have not had to make such a bad support experience in the last 5 years as now with helpie. @arno991 Hope this issue is fixed now. You are right, this issue was fixed in the last update of helpie. For this reason I can now highly recommend helpie FAQ 🙂

Comments

2 shown
Essekia 2022-11-25T06:43:00+00:00

@arno991 Hope this issue is fixed now.

arno991 2022-11-28T16:57:00+00:00

You are right, this issue was fixed in the last update of helpie. For this reason I can now highly recommend helpie FAQ 🙂