Back End Instructions

complaint custom user roles support · 2015-10-10T11:02:59+00:00 · medium severity · docs

custom user roles: users show missing feature, setup pain that may indicate a product gap.

Evidence: I use custom user roles (via the Members plugin) and i would like to allow those users (but not subscribers) to view the instructions, but the comboboxes in the metabox and configuration page do not show custom roles.

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praise Superb Plugin! Works after looking into how to set the plugin up! (5 stars) review · 2015-07-08T14:59:53+00:00 · medium severity · docs

Superb Plugin! Works after looking into how to set the plugin up!: users show missing feature, support, migration pain that may indicate a product gap.

Evidence: Works after looking into how to set the plugin up!

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mixed Cannot get Author / Editor to see Instructions support · 2015-07-08T14:43:36+00:00 · low severity · docs

Cannot get Author / Editor to see Instructions: users show support pain that may indicate a product gap.

Evidence: Cannot get Author / Editor to see Instructions Hi there love this plugin it has got soo much potential and can save me so much time having to teach clients etc.

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complaint Examples support · 2015-04-22T16:15:59+00:00 · medium severity · docs

Examples: users show support pain that may indicate a product gap.

Evidence: This information would be helpful.

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Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated docs threads, failed replies, knowledge gaps, and escalation workload

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mixed 404 Error support · 2015-03-03T15:54:49+00:00 · medium severity · docs

404 Error: users show bugs, support, setup pain that may indicate a product gap.

Evidence: 404 Error I installed the plugin but i keep receiving 404 error , however i already re saved the permalink Also it doesnot appear on the page I selected on the right sidebar if possible can you take screenshots to the steps in brief thanks https://wordpress.org/plugins/back-end-instructions/ I installed the plugin but i keep receiving 404 error , however i a

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complaint Search for Instructions support · 2015-01-10T08:23:29+00:00 · medium severity · docs

Search for Instructions: users show missing feature, support pain that may indicate a product gap.

Evidence: But I was wondering if there is a way to make the list of instructions searchable from within the help menu itself.

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complaint Suggestion: Option to Display All Instructions Non-Editable support · 2014-12-20T22:37:21+00:00 · medium severity · docs

Suggestion: Option to Display All Instructions Non-Editable: users show missing feature, support pain that may indicate a product gap.

Evidence: Suggestion: Option to Display All Instructions Non-Editable Great work so far.

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Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated docs threads, failed replies, knowledge gaps, and escalation workload

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praise Limited Features, Works Well (4 stars) review · 2014-09-18T18:01:37+00:00 · medium severity · docs

Limited Features, Works Well: users show compatibility, missing feature, support pain that may indicate a product gap.

Evidence: Limited Features, Works Well This is a fantastic way to provide instructions to clients in the backend and I’m glad someone thought of creating it!

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Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated docs threads, failed replies, knowledge gaps, and escalation workload

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complaint Role Selection Not Working (2 stars) review · 2014-09-17T20:13:14+00:00 · medium severity · docs

Role Selection Not Working: users show support, setup pain that may indicate a product gap.

Evidence: Role Selection Not Working I installed this and added an instruction page for my editors.

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Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated docs threads, failed replies, knowledge gaps, and escalation workload

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praise Great for leaving documentation (5 stars) review · 2014-08-13T20:18:46+00:00 · medium severity · docs

Great for leaving documentation: users show support, setup pain that may indicate a product gap.

Evidence: Great for leaving documentation Easy to use, and it’s a great idea to add instructions to the existing help tabs on the correct pages.

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Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated docs threads, failed replies, knowledge gaps, and escalation workload

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complaint Conflict with wpMandrill support · 2014-07-15T20:56:40+00:00 · medium severity · docs

Conflict with wpMandrill: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence: Conflict with wpMandrill When I activate your plugin I am getting the following error notice from wpMandrill: Mandrill: wp_mail has been declared by another process or plugin, so you won't be able to use Mandrill until the problem is solved.

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Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated docs threads, failed replies, knowledge gaps, and escalation workload

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complaint Not Working in my theme! support · 2014-06-16T21:47:38+00:00 · medium severity · docs

Not Working in my theme!: users show compatibility, support pain that may indicate a product gap.

Evidence: Not Working in my theme!

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Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated docs threads, failed replies, knowledge gaps, and escalation workload

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praise very helpful (5 stars) review · 2014-04-17T14:31:45+00:00 · medium severity · docs

very helpful: users show support pain that may indicate a product gap.

Evidence: very helpful Just got to test the new & improved version – loving it!!

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Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated docs threads, failed replies, knowledge gaps, and escalation workload

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mixed Not compatible with Premiumpress Themes support · 2014-03-21T00:34:28+00:00 · medium severity · docs

Not compatible with Premiumpress Themes: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence: Not compatible with Premiumpress Themes Hi, Just want to let you know that your plugin is not compatible with the Premiumpress Themes.

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Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated docs threads, failed replies, knowledge gaps, and escalation workload

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praise Limited experience, but so far looks great! (4 stars) review · 2013-10-14T17:23:49+00:00 · medium severity · docs

Limited experience, but so far looks great!: users show bugs, compatibility, performance pain that may indicate a product gap.

Evidence: Limited experience, but so far looks great!

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Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated docs threads, failed replies, knowledge gaps, and escalation workload

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complaint Crashed site support · 2013-08-23T16:08:12+00:00 · high severity · docs

Crashed site: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence: Crashed site When I went to create an instruction and clicked save, site went blank and was not fixed until I deleted plugin folder.

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Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated docs threads, failed replies, knowledge gaps, and escalation workload

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praise I like it! (5 stars) review · 2013-08-01T22:36:01+00:00 · high severity · docs

I like it!: users show support pain that may indicate a product gap.

Evidence: I think I will use this when I want to put some instructions up in the Help tab.

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Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated docs threads, failed replies, knowledge gaps, and escalation workload

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question Custom Tab support · 2013-07-29T23:48:31+00:00 · low severity · docs

Custom Tab: users show missing feature, support, setup pain that may indicate a product gap.

Evidence: http://wordpress.org/plugins/back-end-instructions/ Back End Instructions Installation In the settings, check “yes” for using the custom help tab.

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Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated docs threads, failed replies, knowledge gaps, and escalation workload

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mixed Screenshots or demo? support · 2013-06-28T10:04:05+00:00 · medium severity · docs

Screenshots or demo?: users show bugs, setup pain that may indicate a product gap.

Evidence: Hey Doodlebee, This looks great!

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mixed version 3.0 not working with wordpress SEO and Google Analytics for WordPress support · 2013-05-21T13:43:30+00:00 · medium severity · docs

version 3.0 not working with wordpress SEO and Google Analytics for WordPress: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence: version 3.0 not working with wordpress SEO and Google Analytics for WordPress Back end instructions version 3.0 is not working with wordpress SEO and Google Analytics for WordPress from Joost de Valk.

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Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated docs threads, failed replies, knowledge gaps, and escalation workload

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