WPIntell

scand-osticket-connector

osTicket Connector

Create tickets in osTicket support system via the existing contact form.

connector http osticket scandltd support
35.1 Open evidence Open API Open on WordPress.org
300
10.4K
5.0
0
1
4

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

90 / 133 rows with source links

67.7% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

43 rows with no attached evidence

0 rows have source counts but still need direct links.

Download Momentum

180 days
44 77 -42.9% 379

Source Evidence

Open evidence explorer
mixed support · high severity · relevance 0.9
Unable to create ticket: HTTPS Protocol Required

Unable to create ticket: HTTPS Protocol Required: users show security, bugs, compatibility pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Unable to create ticket: HTTPS Protocol Required 2022-12-15 14:15:41 : Ticket data: array ( 'name' => 'Lucas', 'email' => 'XXXX@XXXXX.XX', 'phone' => '991XXXXXXX', 'subject' => 'Estética Integral', 'message' => 'La florida Estética Integral', 'ip' => '200.XXX.XXX.XXX', 'priority' => '2', 'topicId' => 0, 'attachments' => array ( ), ) 2022-12-15 14:15:41 : Una
mixed support · high severity · relevance 0.88
Divi Contact Form Integration

Divi Contact Form Integration: users show compatibility, missing feature, setup pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Divi Contact Form Integration I think I might be missing a critical step with this plugin.
mixed support · high severity · relevance 0.83
Contact Form 7

Contact Form 7: users show bugs, support, setup pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Contact Form 7 Hello, i need help for plugin.
mixed support · medium severity · relevance 0.85
Help Topic not working

Help Topic not working: users show bugs, performance, missing feature pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Help Topic not working Hi, I have got this working with WPforms, except for the Help Topic, which does not come across, and always ends up as ‘None’.
mixed support · medium severity · relevance 0.84
WPForms not connecting with OS-Ticket

WPForms not connecting with OS-Ticket: users show bugs, compatibility, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
We are getting the error “invalid CSRF token” in the OSTicket logs, with the token being empty.
complaint support · medium severity · relevance 0.81
How To Integarate This Plugin With Fluentform

How To Integarate This Plugin With Fluentform: users show missing feature, support, setup pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
How To Integarate This Plugin With Fluentform Hi There, Thank you very much you’ve created a very helpful plugin to integrate osTicket and WordPress.
mixed support · medium severity · relevance 0.8
Feature request

Feature request: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Feature request Hey, I have another feature request with corresponding syntax changes: Let me showcase the syntax on a few examples: 1.
mixed support · medium severity · relevance 0.79
Unable to create ticket with attachment – Error 403 Forbidden

Unable to create ticket with attachment – Error 403 Forbidden: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Unable to create ticket with attachment – Error 403 Forbidden Tickets are created fine without attachments, however it fails on attachment with error code 403 Forbidden I followed and tried everything on your support pages without luck PS: Attachment works fine when creating tickets directly from osTicket Log file: [2021-07-04 00:57:37]: Ticket data: array (
mixed support · medium severity · relevance 0.79
Form Attachment Not Being Attached

Form Attachment Not Being Attached: users show bugs, missing feature, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Form Attachment Not Being Attached Hi All, I have a WordPress site, with Contact Form 7 and the OSticket Connector installed.
mixed support · medium severity · relevance 0.78
Url with ports

Url with ports: users show missing feature, support, setup pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Does this plugin support writting the IP + the port or it only works with port 80?

Competitor Context

16 shown
AI Agent by SiteGround weak incumbent · intel 88.0 · weakness 82.3
weak incumbent
1 unresolved support thread(s) below-average rating setup support 2 source links Proof Blocked Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chatbot threads, failed replies, knowledge gaps, and escalation workload
source 1 source 2
Easy ACF Connect For Themer praise owner · intel 69.3 · weakness 60.2
praise owner
stale update history 8 collected complaint signal(s) compatibility missing feature 2 source links Proof Blocked Evidence linked to opportunity
Buyer: site builders and agencies · Wedge: detect ACF layout regressions, widget breakage, and client-visible update issues
source 1 source 2
Contact Form 7 to Mailjet praise owner · intel 66.7 · weakness 53.9
praise owner
stale update history below-average rating setup support 2 source links Proof Blocked Evidence linked to opportunity
Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor form submissions, notification delivery, spam, and CRM handoffs
source 1 source 2
JTL-Connector for WooCommerce watchlist · intel 54.5 · weakness 48.6
watchlist
22 collected complaint signal(s) compatibility support 1 source link Investigate Pain Evidence linked to opportunity
Buyer: developers, agencies, and SaaS-integrated WordPress teams · Wedge: monitor connector API failures, payload drift, webhook issues, and external handoff risk
source 1
ContentBot AI Writer (AI Content) praise owner · intel 45.0 · weakness 21.1
praise owner
1 collected complaint signal(s) missing feature pricing 2 source links Proof Blocked Evidence linked to opportunity
Buyer: agencies, operators, and marketing teams · Wedge: verify chatgpt tracking, report freshness, automation handoffs, and client-visible metrics
source 1 source 2
AI Provider For DeepSeek praise owner · intel 40.3 · weakness 17.3
praise owner
1 unresolved support thread(s) 1 collected complaint signal(s) bugs support 2 source links Proof Blocked Evidence linked to opportunity
Buyer: agencies, operators, and marketing teams · Wedge: verify artificial intelligence tracking, report freshness, automation handoffs, and client-visible metrics
source 1 source 2
watchlist
stale update history 1 collected complaint signal(s) bugs compatibility 1 source link Investigate Pain Evidence linked to opportunity
Buyer: developers, agencies, and SaaS-integrated WordPress teams · Wedge: monitor connector API failures, payload drift, webhook issues, and external handoff risk
source 1

Repeated Themes

0 shown

No repeated plugin-level themes have been generated yet.

Collected Signals

20 shown from 34 collected
mixed Ticket created but error with Contact Form 7 support · 2024-09-27T15:40:21+00:00 · medium severity · connector

Ticket created but error with Contact Form 7: users show bugs, compatibility, setup pain that may indicate a product gap.

Evidence: Ticket created but error with Contact Form 7 Hello, I’ve done the setup of osticket extention and the Contact Form 7 extention and everything seems to work well as the ticket is correctly created and log file says “Ticket #xxx has been created” But on the frontend the user get and error from Form7 : “The sender’s message could not be sent.” I cannot find why
bugs compatibility setup quality API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint How To Integarate This Plugin With Fluentform support · 2024-02-28T07:34:24+00:00 · medium severity · connector

How To Integarate This Plugin With Fluentform: users show missing feature, support, setup pain that may indicate a product gap.

Evidence: How To Integarate This Plugin With Fluentform Hi There, Thank you very much you’ve created a very helpful plugin to integrate osTicket and WordPress.
missing feature support setup API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed Email: invalid attribute name support · 2023-11-17T16:27:58+00:00 · low severity · connector

Email: invalid attribute name: users show missing feature, setup pain that may indicate a product gap.

Evidence: Email: invalid attribute name On the Settings: osTicket Connector panel: When I am entering the API Key and URL and the Ticket Settings, there is a required field for Email.
missing feature setup value quality API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
neutral Name field comes in as “array” support · 2023-07-09T15:20:39+00:00 · medium severity · connector

Name field comes in as “array”: users show bugs, missing feature pain that may indicate a product gap.

Evidence: Name field comes in as “array” I’ve just implemented osTicket Connector and I’ve tried using a regular text field or even an email field on my contact form, however the name just comes in as “Array” I’ve just implemented osTicket Connector and I’ve tried using a regular text field or even an email field on my contact form, however the name just comes in as “
bugs missing feature email API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed Divi Form support · 2023-06-13T12:24:33+00:00 · low severity · connector

Divi Form: users show compatibility, missing feature, support pain that may indicate a product gap.

Evidence: Divi Form Hello, I am trying to connect a form on my site to my osTicket installation.
compatibility missing feature support setup API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed Contact Form 7 support · 2023-05-06T15:08:58+00:00 · high severity · connector

Contact Form 7: users show bugs, support, setup pain that may indicate a product gap.

Evidence: Contact Form 7 Hello, i need help for plugin.
bugs support setup quality API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed Feature request support · 2023-05-05T12:52:03+00:00 · medium severity · connector

Feature request: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence: Feature request Hey, I have another feature request with corresponding syntax changes: Let me showcase the syntax on a few examples: 1.
bugs compatibility missing feature support API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed Contact Form 7 – Settings in mail-Tab support · 2023-05-03T14:09:12+00:00 · low severity · connector

Contact Form 7 – Settings in mail-Tab: users show missing feature pain that may indicate a product gap.

Evidence: Contact Form 7 – Settings in mail-Tab Hello.
missing feature reliable value quality API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed How to handle multiple wpforms forms support · 2023-04-06T12:23:53+00:00 · medium severity · connector

How to handle multiple wpforms forms: users show missing feature, support pain that may indicate a product gap.

Evidence: How to handle multiple wpforms forms I have mutliple forms on my website and I just want to connect one of them to osticket.
missing feature support value quality API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed Url with ports support · 2023-01-18T11:10:05+00:00 · medium severity · connector

Url with ports: users show missing feature, support, setup pain that may indicate a product gap.

Evidence: Does this plugin support writting the IP + the port or it only works with port 80?
missing feature support setup reliable API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed Users support · 2023-01-09T14:38:32+00:00 · medium severity · connector

Users: users show missing feature, support pain that may indicate a product gap.

Evidence: Users Hi, I would like to know if this plugin facilitates user access, that is, a user accessing wordpress and osticket with the same login.
missing feature support reliable API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed Combining Fields – WPForms support · 2022-12-28T12:45:43+00:00 · low severity · connector

Combining Fields – WPForms: users show missing feature, support pain that may indicate a product gap.

Evidence: I would like to get the functionality when using WPForms to output calculated or multiple value forms to osTicket.
missing feature support value API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed Help Topic not working support · 2022-12-19T14:18:39+00:00 · medium severity · connector

Help Topic not working: users show bugs, performance, missing feature pain that may indicate a product gap.

Evidence: Help Topic not working Hi, I have got this working with WPforms, except for the Help Topic, which does not come across, and always ends up as ‘None’.
bugs performance missing feature support API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed Help Topic not working support · 2022-12-19T14:15:05+00:00 · low severity · connector

Help Topic not working: users show support, migration pain that may indicate a product gap.

Evidence: Help Topic not working Hi, I have got all this working, except the Help Topic does not update when the ticket is created.
support migration easy form API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed Unable to create ticket: HTTPS Protocol Required support · 2022-12-15T14:33:30+00:00 · high severity · connector

Unable to create ticket: HTTPS Protocol Required: users show security, bugs, compatibility pain that may indicate a product gap.

Evidence: Unable to create ticket: HTTPS Protocol Required 2022-12-15 14:15:41 : Ticket data: array ( 'name' => 'Lucas', 'email' => 'XXXX@XXXXX.XX', 'phone' => '991XXXXXXX', 'subject' => 'Estética Integral', 'message' => 'La florida Estética Integral', 'ip' => '200.XXX.XXX.XXX', 'priority' => '2', 'topicId' => 0, 'attachments' => array ( ), ) 2022-12-15 14:15:41 : Una
security bugs compatibility missing feature API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed WPForms not connecting with OS-Ticket support · 2022-11-29T23:11:10+00:00 · medium severity · connector

WPForms not connecting with OS-Ticket: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence: We are getting the error “invalid CSRF token” in the OSTicket logs, with the token being empty.
bugs compatibility support setup API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed Attachments not appearing in osTicket – Formidable support · 2022-11-21T06:10:12+00:00 · low severity · connector

Attachments not appearing in osTicket – Formidable: users show setup pain that may indicate a product gap.

Evidence: Attachments not appearing in osTicket – Formidable Hi there, I have added an attachment field to my formidable form.
setup reliable quality form API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed Help topic not working – CF7 support · 2022-11-06T07:47:56+00:00 · low severity · connector

Help topic not working – CF7: users show support pain that may indicate a product gap.

Evidence: Help topic not working – CF7 I’ve set up a CF7 form and it works but no matter what I try, I can’t get the help topic to change.
support reliable quality email API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed what should be the fild name in os Ticket form configuration? support · 2022-08-03T05:55:26+00:00 · low severity · connector

what should be the fild name in os Ticket form configuration?: users show missing feature, support, setup pain that may indicate a product gap.

Evidence: what should be the fild name in os Ticket form configuration?
missing feature support setup easy API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed Potential Bug, Multiple fields support · 2022-07-22T21:19:45+00:00 · medium severity · connector

Potential Bug, Multiple fields: users show bugs, setup pain that may indicate a product gap.

Evidence: Potential Bug, Multiple fields In the osTicket Connector configuration screen there is a message “You can specify several fields separated by a comma” When I tried this I received the error “Phone: invalid attribute name.
bugs setup quality API and integration reliability operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin