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supportI think I might be missing a critical step with this plugin. I have created a form using the Divi Theme. I have labeled all the fields to match the field names described in the connector configuration. When I complete the form, nothing seems to happen. How does the osTicket Connector plugin catch the request? If it is through email, do I need to send the email to a specific place? I am using wp Mail SMTP, will this interfere? I am sorry but the only configuration details are screenshots and I can’t seem to understand what I am supposed to do. Thanks!
I dug into the plugin so I could see the see what array the contact form was actually sending. To use the plugin with the Divi Theme you need to prepend the field with: “et_pb_contact_” and append with “_0” (Note: I am not sure what the _0 signifies so it might change with different forms) so Email (required) become “et_pb_contact_email_0” I also had to create a hidden field with the form name. Once I had the field names right it went straight in! As a suggestion, when a form fails, include an option to attach the $_POST into the log file. That way you can see the fields that the form is actually sending.
Hi Clonan. Thanks for the great suggestion. Best regards, SCAND team
I dug into the plugin so I could see the see what array the contact form was actually sending. To use the plugin with the Divi Theme you need to prepend the field with: “et_pb_contact_” and append with “_0” (Note: I am not sure what the _0 signifies so it might change with different forms) so Email (required) become “et_pb_contact_email_0” I also had to create a hidden field with the form name. Once I had the field names right it went straight in! As a suggestion, when a form fails, include an option to attach the $_POST into the log file. That way you can see the fields that the form is actually sending.
Hi Clonan. Thanks for the great suggestion. Best regards, SCAND team