Source evidence

How to handle multiple wpforms forms

osTicket Connector · support · 2023-04-06T12:23:00+00:00

osTicket Connector plugin evidence original source source API

mixedsentiment

mediumseverity

0.72relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

5 / 25 rows with source links

20.0% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

20 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

mosquitou resolved

I have mutliple forms on my website and I just want to connect one of them to osticket. How can I tell osticket connector which page it should listen to? This topic was modified 3 years, 1 month ago by mosquitou . Hi! We did not consider this possibility before your request. We will check it out and get back to you. Thanks. Best regards, SCAND team Hi! Try using the latest version 1.0.9. To define a specific WPForm to process, simply add ID of the form in “Form Identifier” value in osTicket Connector settings in the following format – wpforms|23, where 23 is ID of the from. Please let us know if that helps you. Thanks. Best regards, SCAND team Hey, sorry I didn’t reply until now. Yes the update looks like it features exactly what I needed. I’ll use it now

Commercial Context

Opportunity

support triage and conversation operations

Support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: How to handle multiple wpforms forms: users show missing feature, support pain that may indicate a product gap.

Evidence quote: How to handle multiple wpforms forms I have mutliple forms on my website and I just want to connect one of them to osticket.

Affected feature: form

missing feature support value quality

Plugin

API

osTicket Connector

300 active installs · 10.4K downloads · rating 100.0

connector http osticket scandltd support

Comments

3 shown

SCAND 2023-04-07T07:01:00+00:00

Hi! We did not consider this possibility before your request. We will check it out and get back to you. Thanks. Best regards, SCAND team

SCAND 2023-04-13T11:02:00+00:00

Hi! Try using the latest version 1.0.9. To define a specific WPForm to process, simply add ID of the form in “Form Identifier” value in osTicket Connector settings in the following format – wpforms|23, where 23 is ID of the from. Please let us know if that helps you. Thanks. Best regards, SCAND team

mosquitou 2023-05-05T09:45:00+00:00

Hey, sorry I didn’t reply until now. Yes the update looks like it features exactly what I needed. I’ll use it now