[Plugin: WP Mibew] widgets drag and drop functionality would not work when the plugin is activated: users show bugs, compatibility, performance pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

[Plugin: WP Mibew] widgets drag and drop functionality would not work when the plugin is activated Just recently tested out the plugin to a locally installed wordpress 3.4 after installing the software.

mixed support · medium severity · relevance 0.78

Showing nothing

Showing nothing: users show compatibility, support, setup pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

Showing nothing Hi, I installed this plugin but see nothing in my theme.

complaint support · medium severity · relevance 0.75

can show mysite to wp mibew users on next version?

can show mysite to wp mibew users on next version?: users show support, setup pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

I had downloaded, installed and configured the Mibew chat software on mysite,and i can serve user free.

complaint review · medium severity · relevance 0.69

Doesn't Work

Doesn't Work: users show setup pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

Doesn't Work Even with Mibew properly installed, the plugin doesn’t work at all, used the Mibew default button to make it work without the plugin.

question support · medium severity · relevance 0.63

Getting email address from user

Getting email address from user: question conversation with limited structured signal.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

Getting email address from user Is there any way to get email address from user too?

neutral support · medium severity · relevance 0.54

[Plugin: WP Mibew] Not Working

[Plugin: WP Mibew] Not Working: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

[Plugin: WP Mibew] Not Working Didn’t work on my wordpress version.

praise review · medium severity · relevance 0.44

Paid Plugin

Paid Plugin: users show pricing pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

Paid Plugin This is another Paid Plugin.

praise review · medium severity · relevance 0.44

This is what I needed

This is what I needed: users show support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

This is what I needed This is a great plugin to handle Mibew chat into your wp site.

neutral support · low severity · relevance 0.26

Doesn't Work

Doesn't Work: users show setup pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

Doesn't Work Even with Mibew properly installed, the plugin doesn’t work at all, used the Mibew default button to make it work without the plugin.

Competitor Context

16 shown

Facebook Chat Plugin – Live Chat Plugin for WordPress weak incumbent · intel 83.6 · weakness 76.5

weak incumbent

stale update history below-average rating support setup 2 source links Proof Blocked Evidence linked to opportunity

Buyer: marketing teams, agencies, publishers, and ecommerce operators · Wedge: audit Facebook display rules, lead capture, trust signals, and campaign attribution

source 1 source 2

Zendesk Chat weak incumbent · intel 80.4 · weakness 71.4

weak incumbent

stale update history 26 collected complaint signal(s) support bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Intercom praise owner · intel 80.3 · weakness 73.6

praise owner

stale update history below-average rating support bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Front End PM praise owner · intel 77.1 · weakness 67.8

praise owner

stale update history 22 collected complaint signal(s) support missing feature 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Tidio – Live Chat & AI Chatbots weak incumbent · intel 72.2 · weakness 55.9

weak incumbent

1 unresolved support thread(s) 14 collected complaint signal(s) support bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Wise Chat praise owner · intel 67.4 · weakness 50.5

praise owner

15 collected complaint signal(s) support bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Live Chat by Formilla – Real-time Chat & Chatbots Plugin praise owner · intel 66.1 · weakness 49.2

praise owner

15 collected complaint signal(s) support missing feature 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button praise owner · intel 63.6 · weakness 43.8

praise owner

6 collected complaint signal(s) support missing feature 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Repeated Themes

0 shown

No repeated plugin-level themes have been generated yet.

Collected Signals

10 shown from 10 collected

mixed Installed but Preview shows broken link (3 stars) review · 2015-08-13T14:37:08+00:00 · high severity · chat

Installed but Preview shows broken link: users show bugs, setup pain that may indicate a product gap.

Evidence: Installed but Preview shows broken link “URL where your chat is installed” What is this supposed to be pointing too?

bugs setup support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

question Getting email address from user support · 2015-03-12T04:27:11+00:00 · medium severity · chat

Getting email address from user: question conversation with limited structured signal.

Evidence: Getting email address from user Is there any way to get email address from user too?

email support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint can show mysite to wp mibew users on next version? support · 2015-03-03T13:45:45+00:00 · medium severity · chat

can show mysite to wp mibew users on next version?: users show support, setup pain that may indicate a product gap.

Evidence: I had downloaded, installed and configured the Mibew chat software on mysite,and i can serve user free.

support setup value support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Doesn't Work (1 star) review · 2014-03-14T00:17:43+00:00 · medium severity · chat

Doesn't Work: users show setup pain that may indicate a product gap.

Evidence: Doesn't Work Even with Mibew properly installed, the plugin doesn’t work at all, used the Mibew default button to make it work without the plugin.

setup support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

neutral Doesn't Work support · 2014-03-14T00:17:12+00:00 · low severity · chat

Doesn't Work: users show setup pain that may indicate a product gap.

Evidence: Doesn't Work Even with Mibew properly installed, the plugin doesn’t work at all, used the Mibew default button to make it work without the plugin.

setup support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise This is what I needed (5 stars) review · 2013-11-26T07:58:48+00:00 · medium severity · chat

This is what I needed: users show support pain that may indicate a product gap.

Evidence: This is what I needed This is a great plugin to handle Mibew chat into your wp site.

support quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Showing nothing support · 2013-11-19T08:18:49+00:00 · medium severity · chat

Showing nothing: users show compatibility, support, setup pain that may indicate a product gap.

Evidence: Showing nothing Hi, I installed this plugin but see nothing in my theme.

compatibility support setup support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Paid Plugin (5 stars) review · 2012-11-26T18:03:53+00:00 · medium severity · chat

Paid Plugin: users show pricing pain that may indicate a product gap.

Evidence: Paid Plugin This is another Paid Plugin.

pricing value support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

neutral [Plugin: WP Mibew] Not Working support · 2012-10-17T14:42:59+00:00 · medium severity · chat

[Plugin: WP Mibew] Not Working: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence: [Plugin: WP Mibew] Not Working Didn’t work on my wordpress version.

bugs compatibility missing feature setup support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed [Plugin: WP Mibew] widgets drag and drop functionality would not work when the plugin is activated support · 2012-06-25T13:42:17+00:00 · medium severity · chat

[Plugin: WP Mibew] widgets drag and drop functionality would not work when the plugin is activated: users show bugs, compatibility, performance pain that may indicate a product gap.

Evidence: [Plugin: WP Mibew] widgets drag and drop functionality would not work when the plugin is activated Just recently tested out the plugin to a locally installed wordpress 3.4 after installing the software.

bugs compatibility performance missing feature support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source plugin