Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Chat Bro Live Group Chat praise owner · intel 73.5 · weakness 64.3

praise owner

stale update history 18 collected complaint signal(s) support bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Wp Ajax User Chat praise owner · intel 71.5 · weakness 62.3

praise owner

stale update history 17 collected complaint signal(s) support bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Chatnox Live Chat Plugin (Free & Paid Plans) praise owner · intel 66.1 · weakness 52.5

praise owner

stale update history 5 collected complaint signal(s) bugs support 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Live Chat Plugin for WooCommerce – LiveChat praise owner · intel 66.0 · weakness 49.1

praise owner

9 collected complaint signal(s) missing feature support 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

LiveAgent – Omnichannel Help Desk & Live Chat Software praise owner · intel 63.6 · weakness 46.8

praise owner

9 collected complaint signal(s) support bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Chaport — Live Chat & Chatbots praise owner · intel 54.4 · weakness 32.5

praise owner

4 collected complaint signal(s) missing feature bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chatbot threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

KP Fastest Tidio Chat praise owner · intel 53.1 · weakness 36.9

praise owner

stale update history 1 collected complaint signal(s) compatibility support 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Repeated Themes

0 shown

No repeated plugin-level themes have been generated yet.

Collected Signals

8 shown from 8 collected

neutral Can’t add code, button won’t submit support · 2018-06-05T12:37:58+00:00 · medium severity · chat plugin

Can’t add code, button won’t submit: neutral conversation with limited structured signal.

Evidence: Can’t add code, button won’t submit Since the latest update, when I go to add the widget code, the submit button won’t work so I can’t add the chat to my site. 🙁 Since the latest update, when I go to add the widget code, the submit button won’t work so I can’t add the chat to my site. 🙁 Still can’t use the plugin on my website 🙁 Still can’t use the plugin on

support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise perfect (5 stars) review · 2018-03-05T23:42:01+00:00 · medium severity · chat plugin

perfect: users praise quality, which suggests what competitors already do well.

Evidence: perfect perfect system perfect system

quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Ultimate chat plugin (5 stars) review · 2017-07-10T13:09:02+00:00 · medium severity · chat plugin

Ultimate chat plugin: users show performance pain that may indicate a product gap.

Evidence: Ultimate chat plugin Performance is good.

performance easy form support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Awesome Plugin (5 stars) review · 2017-07-10T13:04:33+00:00 · medium severity · chat plugin

Awesome Plugin: users praise quality, which suggests what competitors already do well.

Evidence: Awesome Plugin Great Plugin I have ever seen.

quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Easy to use and fast access (5 stars) review · 2017-07-10T13:03:16+00:00 · medium severity · chat plugin

Easy to use and fast access: users praise easy, performance, quality, which suggests what competitors already do well.

Evidence: Easy to use and fast access Easy to use and fast access.

easy performance quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Best chat plugin (5 stars) review · 2017-07-10T12:53:15+00:00 · medium severity · chat plugin

Best chat plugin: users praise quality, which suggests what competitors already do well.

Evidence: Best chat plugin Best plugin for connect with customers Best plugin for connect with customers

quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Amazing plugin! (5 stars) review · 2017-07-07T09:41:55+00:00 · medium severity · chat plugin

Amazing plugin!: praise conversation with limited structured signal.

Evidence: Amazing plugin! Thank you it was very useful. Thank you it was very useful.

support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Excellent plugin (5 stars) review · 2017-07-04T13:54:50+00:00 · medium severity · chat plugin

Excellent plugin: users show missing feature pain that may indicate a product gap.

Evidence: Excellent plugin Plugin is excellent.

missing feature quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin