I want to add Google gclid to the Custom Variables in the customer detail tab: users show compatibility, missing feature, pricing pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

I want to add Google gclid to the Custom Variables in the customer detail tab I have placed the following code into my header: const urlParams = new URLSearchParams(window.location.search); let gclid = 'none'; // Get the gclid and set the cookie if (urlParams.get('gclid')) { gclid = urlParams.get('gclid'); console.log(gclid); // retrieve the cookie } else if

complaint support · medium severity · relevance 0.81

Multi vendor support

Multi vendor support: users show compatibility, missing feature, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

Multi vendor support Hi, is it possible to make live chat plugin compatible with multi vendor plugins like WCFM, DOKAN etc.

mixed support · medium severity · relevance 0.79

Get cart details question

Get cart details question: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

I’m using your LiveChat for WooCommerce plugin on one of my customer’s websites, and there’s one issue that I have come across, mainly the WooCommerce plugin draining the resources of my customer’s server.

mixed support · medium severity · relevance 0.78

LiveChat and WooCommerce StoreFront theme

LiveChat and WooCommerce StoreFront theme: users show compatibility, support, migration pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

LiveChat and WooCommerce StoreFront theme Hello, When viewing my test site on mobile devices the LiveChat bar covers the StoreFront theme mobile bar at the bottom of the page which contains the Account, Search and Cart icons.

complaint review · medium severity · relevance 0.75

Didn’t work for me

Didn’t work for me: users show missing feature, setup pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

Didn’t work for me Installed but settings page renders completely blank.

complaint support · medium severity · relevance 0.69

Sales Tracking & Goals

Sales Tracking & Goals: users show support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

Sales Tracking & Goals Hi, I have tried to find the values required for the sales tracker and goals for ecommerce.

complaint support · medium severity · relevance 0.69

Does this chat work on AMP?

Does this chat work on AMP?: users show support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

Hey, We’re updating our site so it has AMP, however, our current chat system isn’t supported on it.

complaint support · medium severity · relevance 0.69

taxes not display on my website

taxes not display on my website: users show support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

taxes not display on my website hi can you help please why taxes not display on my website ?

complaint support · medium severity · relevance 0.69

Turn off Chat for Non logged in users

Turn off Chat for Non logged in users: users show missing feature pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity

Turn off Chat for Non logged in users Hi there, I would like to know how to turn the chat box off for non logged in users and have only on one page on my website.

Competitor Context

13 shown

Casengo Live Chat Support praise owner · intel 75.0 · weakness 65.7

praise owner

stale update history 12 collected complaint signal(s) support missing feature 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Chat Bro Live Group Chat praise owner · intel 73.5 · weakness 64.3

praise owner

stale update history 18 collected complaint signal(s) support bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Wp Ajax User Chat praise owner · intel 71.5 · weakness 62.3

praise owner

stale update history 17 collected complaint signal(s) support bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Chatnox Live Chat Plugin (Free & Paid Plans) praise owner · intel 66.1 · weakness 52.5

praise owner

stale update history 5 collected complaint signal(s) bugs support 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

LiveAgent – Omnichannel Help Desk & Live Chat Software praise owner · intel 63.6 · weakness 46.8

praise owner

9 collected complaint signal(s) support bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Chaport — Live Chat & Chatbots praise owner · intel 54.4 · weakness 32.5

praise owner

4 collected complaint signal(s) missing feature bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chatbot threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

KP Fastest Tidio Chat praise owner · intel 53.1 · weakness 36.9

praise owner

stale update history 1 collected complaint signal(s) compatibility support 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Website Chat Button: Kommo integration watchlist · intel 45.2 · weakness 44.3

watchlist

stale update history 3 collected complaint signal(s) performance bugs 1 source link Evidence only

Evidence only

This row is useful source evidence, but it has not been promoted into a build-worthy commercial opportunity.

source 1

Repeated Themes

0 shown

No repeated plugin-level themes have been generated yet.

Collected Signals

20 shown from 40 collected

neutral invalid tickect support · 2023-11-30T11:22:55+00:00 · medium severity · chat plugin

invalid tickect: neutral conversation with limited structured signal.

Evidence: invalid tickect invalid tickect This topic was modified 2 years, 6 months ago by subinrajt . invalid tickect This topic was modified 2 years, 6 months ago by subinrajt .

support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Useless without a monthly subscription (1 star) review · 2023-07-20T07:09:02+00:00 · medium severity · chat plugin

Useless without a monthly subscription: users show pricing pain that may indicate a product gap.

Evidence: Useless without a monthly subscription Don’t waste your time.

pricing value support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

neutral Question about a specific product? support · 2022-09-29T06:36:14+00:00 · medium severity · chat plugin

Question about a specific product?: neutral conversation with limited structured signal.

Evidence: Question about a specific product? Hi Does this plugin allow you to know from which page the conversation was started? To find out what product the customer’s question is about. Thanks ! Hi Does this plugin allow you to know from which page the conversation was started? To find out what product the customer’s question is about. Thanks !

support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Chat? support · 2022-09-13T20:12:25+00:00 · medium severity · chat plugin

Chat?: users show missing feature pain that may indicate a product gap.

Evidence: Was hoping to find an option where I can set a specific account manager to be contacted by client x.

missing feature value support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint taxes not display on my website support · 2022-08-15T08:09:24+00:00 · medium severity · chat plugin

taxes not display on my website: users show support pain that may indicate a product gap.

Evidence: taxes not display on my website hi can you help please why taxes not display on my website ?

support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Excellent (5 stars) review · 2022-05-02T07:20:46+00:00 · medium severity · chat plugin

Excellent: users praise quality, which suggests what competitors already do well.

Evidence: Excellent Excellent This topic was modified 4 years ago by worktrainer .

quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Does this chat work on AMP? support · 2022-04-13T14:00:05+00:00 · medium severity · chat plugin

Does this chat work on AMP?: users show support pain that may indicate a product gap.

Evidence: Hey, We’re updating our site so it has AMP, however, our current chat system isn’t supported on it.

support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint I want to add Google gclid to the Custom Variables in the customer detail tab support · 2022-02-02T21:28:39+00:00 · medium severity · chat plugin

I want to add Google gclid to the Custom Variables in the customer detail tab: users show compatibility, missing feature, pricing pain that may indicate a product gap.

Evidence: I want to add Google gclid to the Custom Variables in the customer detail tab I have placed the following code into my header: const urlParams = new URLSearchParams(window.location.search); let gclid = 'none'; // Get the gclid and set the cookie if (urlParams.get('gclid')) { gclid = urlParams.get('gclid'); console.log(gclid); // retrieve the cookie } else if

compatibility missing feature pricing support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Multi vendor support support · 2021-09-14T17:20:44+00:00 · medium severity · chat plugin

Multi vendor support: users show compatibility, missing feature, support pain that may indicate a product gap.

Evidence: Multi vendor support Hi, is it possible to make live chat plugin compatible with multi vendor plugins like WCFM, DOKAN etc.

compatibility missing feature support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Didn’t work for me (1 star) review · 2021-08-19T21:01:16+00:00 · medium severity · chat plugin

Didn’t work for me: users show missing feature, setup pain that may indicate a product gap.

Evidence: Didn’t work for me Installed but settings page renders completely blank.

missing feature setup support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Sales Tracking & Goals support · 2021-06-08T09:07:34+00:00 · medium severity · chat plugin

Sales Tracking & Goals: users show support pain that may indicate a product gap.

Evidence: Sales Tracking & Goals Hi, I have tried to find the values required for the sales tracker and goals for ecommerce.

support value support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Cannot declare class because name in use support · 2021-04-19T07:51:02+00:00 · high severity · chat plugin

Cannot declare class because name in use: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence: Cannot declare class because name in use On activating the Montonio for Woocommerce payment plugin.

bugs compatibility missing feature checkout support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

question Hyperlink to Open Popup support · 2020-11-19T22:09:30+00:00 · medium severity · chat plugin

Hyperlink to Open Popup: question conversation with limited structured signal.

Evidence: Hyperlink to Open Popup Is there a way to create a hyperlink and have it open the livechat popup? Is there a way to create a hyperlink and have it open the livechat popup?

support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Turn off Chat for Non logged in users support · 2020-10-22T09:53:18+00:00 · medium severity · chat plugin

Turn off Chat for Non logged in users: users show missing feature pain that may indicate a product gap.

Evidence: Turn off Chat for Non logged in users Hi there, I would like to know how to turn the chat box off for non logged in users and have only on one page on my website.

missing feature support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Easy Set-Up and Good Support (5 stars) review · 2020-06-02T18:12:23+00:00 · medium severity · chat plugin

Easy Set-Up and Good Support: users show support pain that may indicate a product gap.

Evidence: Easy Set-Up and Good Support A very useful plugin, both from a communication point of view and for the ‘home team’ being provided with information about traffic.

support easy form support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Best website upgrade ever (5 stars) review · 2020-05-12T16:22:00+00:00 · medium severity · chat plugin

Best website upgrade ever: users praise easy, quality, which suggests what competitors already do well.

Evidence: Best website upgrade ever This simple little add-on has been one of the best ROIs we’ve ever had!

easy quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise GRet Plugin (5 stars) review · 2020-04-28T11:12:32+00:00 · medium severity · chat plugin

GRet Plugin: users praise reliable, which suggests what competitors already do well.

Evidence: GRet Plugin Works very well.

reliable support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Nice tool – great support available (5 stars) review · 2020-04-27T08:12:27+00:00 · medium severity · chat plugin

Nice tool – great support available: users show support pain that may indicate a product gap.

Evidence: Nice tool – great support available Nice tool, you should try it and the support is always available Nice tool, you should try it and the support is always available

support quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Great! (5 stars) review · 2020-04-14T20:37:13+00:00 · medium severity · chat plugin

Great!: users praise quality, which suggests what competitors already do well.

Evidence: Great!

quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Great plugin (4 stars) review · 2019-11-13T03:32:43+00:00 · medium severity · chat plugin

Great plugin: users praise quality, which suggests what competitors already do well.

Evidence: Great plugin Great plugin.

quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin