Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Chat Bro Live Group Chat praise owner · intel 73.5 · weakness 64.3

praise owner

stale update history 18 collected complaint signal(s) support bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Wp Ajax User Chat praise owner · intel 71.5 · weakness 62.3

praise owner

stale update history 17 collected complaint signal(s) support bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Chatnox Live Chat Plugin (Free & Paid Plans) praise owner · intel 66.1 · weakness 52.5

praise owner

stale update history 5 collected complaint signal(s) bugs support 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Live Chat Plugin for WooCommerce – LiveChat praise owner · intel 66.0 · weakness 49.1

praise owner

9 collected complaint signal(s) missing feature support 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

LiveAgent – Omnichannel Help Desk & Live Chat Software praise owner · intel 63.6 · weakness 46.8

praise owner

9 collected complaint signal(s) support bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Chaport — Live Chat & Chatbots praise owner · intel 54.4 · weakness 32.5

praise owner

4 collected complaint signal(s) missing feature bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chatbot threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Website Chat Button: Kommo integration watchlist · intel 45.2 · weakness 44.3

watchlist

stale update history 3 collected complaint signal(s) performance bugs 1 source link Evidence only

Evidence only

This row is useful source evidence, but it has not been promoted into a build-worthy commercial opportunity.

source 1

Repeated Themes

0 shown

No repeated plugin-level themes have been generated yet.

Collected Signals

20 shown from 27 collected

complaint Conflict Causes White Screen of Death support · 2023-08-29T21:05:06+00:00 · medium severity · chat plugin

Conflict Causes White Screen of Death: users show compatibility, support pain that may indicate a product gap.

Evidence: Conflict Causes White Screen of Death Happy users for a couple years now, but recently experiencing white screen of death when creating new post or page.

compatibility support performance value support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Finish (5 stars) review · 2022-04-04T19:52:14+00:00 · medium severity · chat plugin

Finish: users praise quality, which suggests what competitors already do well.

Evidence: Finish It was an excellent idea but not even the official developer improved the plugin and this one was abandoned as well.

quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Works Great… until it doesn’t (3 stars) review · 2022-02-03T23:14:47+00:00 · high severity · chat plugin

Works Great… until it doesn’t: users show bugs, compatibility, setup pain that may indicate a product gap.

Evidence: Works Great… until it doesn’t Installed this because it DID prove to be a bit faster than the OEM plugin.

bugs compatibility setup reliable support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Plugin Conflict with Jetpack Boost plugin support · 2021-09-29T09:22:33+00:00 · medium severity · chat plugin

Plugin Conflict with Jetpack Boost plugin: users show bugs, compatibility, setup pain that may indicate a product gap.

Evidence: Plugin Conflict with Jetpack Boost plugin Hello, it appears that KP Fastest Tidio Chat (KPFTC) is conflicting with Jetpack Boost.

bugs compatibility setup performance support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Broke Checkout support · 2021-05-18T02:00:02+00:00 · high severity · chat plugin

Broke Checkout: users show compatibility, support pain that may indicate a product gap.

Evidence: Broke Checkout I really appreciate this free plugin but I just want people to know that I couldn’t enter cc details on frontend due to something with this plugin.

compatibility support value checkout support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed not working? support · 2021-04-22T10:35:51+00:00 · medium severity · chat plugin

not working?: users show bugs pain that may indicate a product gap.

Evidence: I cleared all caches, new browser, incognito etc… and each time the live chat pops up after approx.

bugs value cache support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Increased load times support · 2021-04-10T15:50:40+00:00 · medium severity · chat plugin

Increased load times: users show bugs, performance, support pain that may indicate a product gap.

Evidence: Increased load times Hello!

bugs performance support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Is a Child theme required? support · 2021-03-05T03:02:40+00:00 · medium severity · chat plugin

Is a Child theme required?: users show bugs, compatibility, performance pain that may indicate a product gap.

Evidence: Is a Child theme required?

bugs compatibility performance missing feature support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Uncaught SyntaxError: Invalid or unexpected token support · 2021-03-04T22:12:48+00:00 · medium severity · chat plugin

Uncaught SyntaxError: Invalid or unexpected token: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence: Uncaught SyntaxError: Invalid or unexpected token I assume you don’t run this and the official Tidio plugin together and that the KP Fastest Tidio Chat is a stand-alone plugin.

bugs missing feature support performance support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Much better than the official plugin (5 stars) review · 2021-02-24T12:03:18+00:00 · medium severity · chat plugin

Much better than the official plugin: users show bugs, performance pain that may indicate a product gap.

Evidence: Ultra lightweight so doesn’t cause performance issues.

bugs performance form support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Great, fast and lightweight plugin (5 stars) review · 2021-02-23T00:17:26+00:00 · medium severity · chat plugin

Great, fast and lightweight plugin: users praise performance, quality, which suggests what competitors already do well.

Evidence: Great, fast and lightweight plugin Good team, good plugin, happy costumers.

performance quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Use of undefined constant KPFTC_PLUGIN_SLUG support · 2021-02-18T19:31:13+00:00 · medium severity · chat plugin

Use of undefined constant KPFTC_PLUGIN_SLUG: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence: Use of undefined constant KPFTC_PLUGIN_SLUG Getting the debug.log steadily filled with these: PHP Warning: Use of undefined constant KPFTC_PLUGIN_SLUG - assumed 'KPFTC_PLUGIN_SLUG' (this will throw an Error in a future version of PHP) in /wp-content/plugins/kp-fastest-tidio-chat/includes/kpftc-shortcuts.php on line 39 Please advise.

bugs compatibility missing feature performance support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Great Plugin! (5 stars) review · 2021-02-17T19:28:08+00:00 · medium severity · chat plugin

Great Plugin!: users show performance pain that may indicate a product gap.

Evidence: Great Plugin!

performance quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Works as intended (5 stars) review · 2021-02-16T10:22:21+00:00 · medium severity · chat plugin

Works as intended: users praise reliable, which suggests what competitors already do well.

Evidence: Works as intended Good team, good plugin, happy costumers.

reliable support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Speed improvement in mobile (5 stars) review · 2021-02-15T13:29:34+00:00 · medium severity · chat plugin

Speed improvement in mobile: users show performance pain that may indicate a product gap.

Evidence: Speed improvement in mobile On desktop i did not really have a problem with the official tidio plugin.

performance support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Works as described. (5 stars) review · 2021-02-14T20:24:13+00:00 · medium severity · chat plugin

Works as described.: users show missing feature pain that may indicate a product gap.

Evidence: Works as described.

missing feature reliable quality login support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

question Plugin not working after update support · 2021-02-14T04:33:24+00:00 · medium severity · chat plugin

Plugin not working after update: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence: Plugin not working after update I recently updated the plugin, and it has all of a sudden stopped working.

bugs missing feature support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

question Can I change the trigger text? support · 2020-11-02T15:56:53+00:00 · low severity · chat plugin

Can I change the trigger text?: users show missing feature pain that may indicate a product gap.

Evidence: As default I read the “Chat with us” text also if I have changed it on tidio settings.

missing feature login support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Use of undefined constant KPFTC_SLUG support · 2020-08-28T21:17:46+00:00 · medium severity · chat plugin

Use of undefined constant KPFTC_SLUG: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence: Use of undefined constant KPFTC_SLUG Got a number of these in debug.log: PHP Warning: Use of undefined constant KPFTC_SLUG - assumed 'KPFTC_SLUG' (this will throw an Error in a future version of PHP) in /wp-content/plugins/kp-fastest-tidio-chat/includes/kpftc-admin-footer.php on line 6 KPFTC_SLUG is defined in function kpftc_admin_style( $hook ) but that fun

bugs compatibility support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Disable chat for chosen pages? support · 2020-07-01T15:08:38+00:00 · low severity · chat plugin

Disable chat for chosen pages?: users show support pain that may indicate a product gap.

Evidence: For the tawk.to plugin last time I checked, you’ve added an extra field to disable loading the chat for chosen pages, according a comma-separated list of ID’s.

support value support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

source plugin