Support Ticket System

mixed Forgot to update shortcode not work (3 stars) review · 2018-09-25T22:35:26+00:00 · medium severity · support

Forgot to update shortcode not work: users show bugs, support pain that may indicate a product gap.

Evidence: Forgot to update shortcode not work Your support ticket system is a great idea it has not been updated for two years and now it does not work anymore the shortcode does not function with the newest WordPress update.

bugs support quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

question Deleting tickets support · 2018-05-06T07:26:21+00:00 · medium severity · support

Deleting tickets: question conversation with limited structured signal.

Evidence: Deleting tickets Hi, The system is interesting 🙂 Still, how can I delete the tickets as admin? Kind regards Kepler Hi, The system is interesting 🙂 Still, how can I delete the tickets as admin? Kind regards Kepler

support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

neutral User löschen support · 2018-04-27T07:57:53+00:00 · medium severity · support

User löschen: neutral conversation with limited structured signal.

Evidence: User löschen Hi zusammen, irgendwie schaffe ich es nicht einen angelegten User zu löschen. 🙁 Der Button ist sehr wohl vorhanden, allerdings bring der Klick darauf keinerlei sichtbaren Erfolge? Könnte es mit dem Admin Status zusammen hängen, da sowohl ich als auch der zu löschende User als Admin angelegt wurden? Wäre klasse, wenn mir da jemand weiter helfen k

support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Not sending mail support · 2018-03-02T11:11:41+00:00 · medium severity · support

Not sending mail: users show compatibility pain that may indicate a product gap.

Evidence: Not sending mail Hello, First: Thank you for this great plugin!

compatibility quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

neutral Plugin unter 4.9.3 und Firefox keine Eingabe von Name oder E-Mail möglich support · 2018-02-22T10:06:29+00:00 · medium severity · support

Plugin unter 4.9.3 und Firefox keine Eingabe von Name oder E-Mail möglich: neutral conversation with limited structured signal.

Evidence: Plugin unter 4.9.3 und Firefox keine Eingabe von Name oder E-Mail möglich Hallo Herr Dahlmanns, unter WP 4.9.3 mit Firefox kannich bei Erstellen eines Tickets weder Name noch E-Mailadresse eingeben. Mit IE 11 geht es. Was kann man dagegen tun? Vielen Dank. Michael Jutt Hallo Herr Dahlmanns, unter WP 4.9.3 mit Firefox kannich bei Erstellen eines Tickets weder

support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Insert Date and time to action automatically support · 2017-11-09T11:39:18+00:00 · medium severity · support

Insert Date and time to action automatically: users show missing feature, support, migration pain that may indicate a product gap.

Evidence: Insert Date and time to action automatically I really like this simple ticket system, because it is not overloaded as some other systems.

missing feature support migration easy support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Unique Function Names support · 2017-08-11T22:43:22+00:00 · high severity · support

Unique Function Names: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence: Fatal error: Cannot redeclare myplugin_activate() (previously declared in /home/httpd/vhosts/frugalwebguy.com/httpdocs/wp-content/plugins/global-admin-bar-hide-or-remove/hide-admin-tool-bar.php:192) in /home/httpd/vhosts/frugalwebguy.com/httpdocs/wp-content/plugins/simple-support-ticket-system/simple-support-ticket-system.php on line 40 I would use a prefix

bugs compatibility support setup support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

question info support · 2017-04-13T11:25:08+00:00 · medium severity · support

info: question conversation with limited structured signal.

Evidence: info hi, it’s possible, that the login data(ticket system) is different of the wordpress login data?

login support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Limited chars – E-Mail content support · 2017-01-26T23:17:21+00:00 · medium severity · support

Limited chars – E-Mail content: users show missing feature pain that may indicate a product gap.

Evidence: After saving and refreshing the settings page it cuts off the content after 50 chars.

missing feature easy support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Custom E-Mail Notifications support · 2017-01-24T23:35:59+00:00 · low severity · support

Custom E-Mail Notifications: users show support pain that may indicate a product gap.

Evidence: Custom E-Mail Notifications Is there any chance to add parameters like support-ticket-link to the e-mail notification content?

support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

neutral Plugin dont work on 4.7.1 support · 2017-01-14T12:59:10+00:00 · low severity · support

Plugin dont work on 4.7.1: users show bugs, missing feature pain that may indicate a product gap.

Evidence: But it dont work – front end user cant type in name and email address?

bugs missing feature email support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Customization/features support · 2016-12-14T17:56:20+00:00 · medium severity · support

Customization/features: users show missing feature pain that may indicate a product gap.

Evidence: Customization/features This is an awesome plugin, you have done great Job on this plugin.

missing feature value quality email support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed PHP Warning Error Log support · 2016-11-25T10:34:54+00:00 · medium severity · support

PHP Warning Error Log: users show bugs, compatibility, performance pain that may indicate a product gap.

Evidence: PHP Warning Error Log I like your plugin, light and simple.

bugs compatibility performance missing feature support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Installation Error support · 2016-10-29T12:55:52+00:00 · high severity · support

Installation Error: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence: Installation Error Fatal error: Cannot redeclare js_include_function() (previously declared in /home/icebytesco/public_html/LaptopRepair/wp-content/plugins/simple-support-ticket-system/simple-support-ticket-system.php:83) in /home/icebytesco/public_html/LaptopRepair/wp-content/plugins/simple-support-ticket-system/simple-support-ticket-system.php on line 82 F

bugs compatibility support setup support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Thanks for great plugin (5 stars) review · 2016-10-10T12:30:26+00:00 · medium severity · support

Thanks for great plugin: users show support pain that may indicate a product gap.

Evidence: Thanks for great plugin Support Ticket System the best plugin and one, only this plugin has support ticket system, great support team, thansk a lot.

support quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Light an great Plugin! (5 stars) review · 2016-05-27T09:03:47+00:00 · medium severity · support

Light an great Plugin!: users show support pain that may indicate a product gap.

Evidence: Light an great Plugin!

support quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Translation and text error. support · 2016-04-01T13:23:01+00:00 · medium severity · support

Translation and text error.: users show bugs, support pain that may indicate a product gap.

Evidence: Translation and text error.

bugs support easy support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Does it have an attachment field in the form? support · 2016-02-02T09:10:12+00:00 · medium severity · support

Does it have an attachment field in the form?: users show missing feature, support pain that may indicate a product gap.

Evidence: Does it have an attachment field in the form?

missing feature support easy support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed WordPress Backend crashes after Update to 1.2.2 support · 2015-11-19T12:10:11+00:00 · high severity · support

WordPress Backend crashes after Update to 1.2.2: users show bugs, support pain that may indicate a product gap.

Evidence: WordPress Backend crashes after Update to 1.2.2 When you updated to 1.2.2 before 19.11.2015 (UTC+1 13:00h) and your wordpress backend doesn’t load anymore please redownload fixed v1.2.2.

bugs support easy support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Looking good :) (5 stars) review · 2015-09-08T08:11:00+00:00 · medium severity · support

Looking good :): users show bugs, missing feature pain that may indicate a product gap.

Evidence: Looking good :) Looking awesome working well tested it on my site and love the operation of it Are we able to change or remove optional fields at all and change wording on the date picker etc (back end or will it have an editor) keep up the great work I really like the look of this Looking awesome working well tested it on my site and love the operation of i

bugs missing feature easy reliable support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

source plugin