Source evidence

Forgot to update shortcode not work

Support Ticket System · review · 2018-09-25T22:35:00+00:00

Support Ticket System plugin evidence original source source API

mixedsentiment

mediumseverity

0.75relevance

0replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

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5 / 25 rows with source links

20.0% of this page's analysis has direct source links.

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20 rows with no attached evidence

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Conversation

review · 3 stars

Anonymous User 16344271 unresolved

Your support ticket system is a great idea it has not been updated for two years and now it does not work anymore the shortcode does not function with the newest WordPress update. Please update.

Commercial Context

Opportunity

support triage and conversation operations

Support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Forgot to update shortcode not work: users show bugs, support pain that may indicate a product gap.

Evidence quote: Forgot to update shortcode not work Your support ticket system is a great idea it has not been updated for two years and now it does not work anymore the shortcode does not function with the newest WordPress update.

Affected feature: bugs

bugs support support quality

Plugin

API

Support Ticket System

10 active installs · 6.9K downloads · rating 90.0

request simple support system ticket

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