Source evidence

Looking good :)

Support Ticket System · review · 2015-09-08T08:11:00+00:00

Support Ticket System plugin evidence original source source API

praisesentiment

mediumseverity

0.55relevance

4replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

5 / 25 rows with source links

20.0% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

20 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

review · 5 stars

hmmcrunchy unresolved

Looking awesome working well tested it on my site and love the operation of it Are we able to change or remove optional fields at all and change wording on the date picker etc (back end or will it have an editor) keep up the great work I really like the look of this I’m glad you like it! 🙂 It’s an upcoming feature to rename the optional fields. Wording on the datepicker you mean date format? For these settings i’m planning to add a second backend page. very handy very simple bit of software, not over complex :)and works well Sorry “Wording on the datepicker” meaning the workding over the top so instead of appointment could we change to Error occurance date or similar looking forward to the new stuff ah ok, yes this is a good idea, i will ad this to my agenda… I just released an update

Commercial Context

Opportunity

support triage and conversation operations

Support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Looking good :): users show bugs, missing feature pain that may indicate a product gap.

Evidence quote: Looking good :) Looking awesome working well tested it on my site and love the operation of it Are we able to change or remove optional fields at all and change wording on the date picker etc (back end or will it have an editor) keep up the great work I really like the look of this Looking awesome working well tested it on my site and love the operation of i

Affected feature: form

bugs missing feature easy reliable

Plugin

API

Support Ticket System

10 active installs · 6.9K downloads · rating 90.0

request simple support system ticket

Comments

4 shown

en0x 2015-09-10T08:28:00+00:00

I’m glad you like it! 🙂 It’s an upcoming feature to rename the optional fields. Wording on the datepicker you mean date format? For these settings i’m planning to add a second backend page.

hmmcrunchy 2015-09-10T09:54:00+00:00

very handy very simple bit of software, not over complex :)and works well Sorry “Wording on the datepicker” meaning the workding over the top so instead of appointment could we change to Error occurance date or similar looking forward to the new stuff

en0x 2015-09-10T14:24:00+00:00

ah ok, yes this is a good idea, i will ad this to my agenda…

en0x 2015-09-12T15:58:00+00:00

I just released an update