WPIntell

gf-freshdesk

WP Gravity Forms FreshDesk Plugin

Gravity Forms FreshDesk Plugin allows you to quickly integrate Gravity Forms with FreshDesk.

freshdesk freshdesk extension gravity forms support tickets
31.9 Open evidence Open API Open on WordPress.org
100
9.3K
4.9
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7
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Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

81 / 109 rows with source links

74.3% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

28 rows with no attached evidence

0 rows have source counts but still need direct links.

Download Momentum

180 days
75 115 -34.8% 625

Source Evidence

Open evidence explorer
complaint support · high severity · relevance 0.79
WP Gravity Forms Freshdesk Plugin – Critical Problem

WP Gravity Forms Freshdesk Plugin – Critical Problem: users show bugs pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
WP Gravity Forms Freshdesk Plugin – Critical Problem From one day to the next, I’m experiencing issues with this Gravity Forms extension, which is causing a fatal error: Fatal error: Uncaught TypeError: urlencode(): Argument #1 ($string) must be of type string, array given.
mixed support · medium severity · relevance 0.85
Can’t add custom field

Can’t add custom field: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Can’t add custom field In another Freshdesk-linked form I was able to add Website URL from my form as a custom field.
complaint support · medium severity · relevance 0.81
Creates Two Tickets

Creates Two Tickets: users show missing feature, support, migration pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
As a user submits our form, we have two feeds (contact data & ticket data) to transfer to our freshdesk account.
complaint support · medium severity · relevance 0.81
API Key rest

API Key rest: users show bugs, support, setup pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
API Key rest Hi there I have this plugin installed on three sites, but the site in the ticket is where the issue was experienced last.
complaint support · medium severity · relevance 0.81
Required Fields

Required Fields: users show bugs, support, setup pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
It gives me error like ‘group_id has to be positive value’.
mixed support · medium severity · relevance 0.79
Not working – Error 500

Not working – Error 500: users show bugs, missing feature, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Not working – Error 500 Hi, thanks for making this plugin available.
mixed support · medium severity · relevance 0.78
Contact fields not available for mapping to GF fields

Contact fields not available for mapping to GF fields: users show missing feature, pricing, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Contact fields not available for mapping to GF fields After setting the Freshdesk Object to create Tickets, we can see some Contact fields that can be mapped to Gravity Form fields; however, we cannot see ALL of the Freshdesk Contact fields.
mixed support · medium severity · relevance 0.78
Create new ticket per form submission?

Create new ticket per form submission?: users show missing feature, support, setup pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
It appears that only one ticket thread is supported i.e.
mixed support · medium severity · relevance 0.78
Can plugin handle existing contacts?

Can plugin handle existing contacts?: users show missing feature, support, setup pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
From Gravity Forms, we would like to create a contact on submission, or if the contact already exists (e.g.
complaint support · medium severity · relevance 0.75
How to send file upload field data from gravity form to fresh desk ticket

How to send file upload field data from gravity form to fresh desk ticket: users show missing feature, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
How to send file upload field data from gravity form to fresh desk ticket Unable to map file uplaod field as no option is appearing for mapping the field.

Competitor Context

2 shown
Freshdesk (official) praise owner · intel 82.3 · weakness 79.1
praise owner
stale update history below-average rating support bugs 2 source links Proof Blocked Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated knowledge base threads, failed replies, knowledge gaps, and escalation workload
source 1 source 2
Freshchat praise owner · intel 80.3 · weakness 75.6
praise owner
stale update history below-average rating bugs support 2 source links Proof Blocked Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source 1 source 2

Repeated Themes

0 shown

No repeated plugin-level themes have been generated yet.

Collected Signals

20 shown from 34 collected
complaint Multiple checkbox in premium support · 2026-03-21T14:07:23+00:00 · medium severity · gravity forms

Multiple checkbox in premium: users show missing feature pain that may indicate a product gap.

Evidence: Multiple checkbox in premium In our Gravity form we have an option where the enquirer can select one or more options for one question (checkbox).
missing feature form lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint group_id field missing support · 2025-10-08T15:23:50+00:00 · medium severity · gravity forms

group_id field missing: users show missing feature, support pain that may indicate a product gap.

Evidence: group_id field missing Hello, in the logs I’m getting the response “group_id: It should be a/an Positive Integer”, but I don’t see a place to specify this field.
missing feature support lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint WP Gravity Forms Freshdesk Plugin – Critical Problem support · 2024-10-08T08:04:11+00:00 · high severity · gravity forms

WP Gravity Forms Freshdesk Plugin – Critical Problem: users show bugs pain that may indicate a product gap.

Evidence: WP Gravity Forms Freshdesk Plugin – Critical Problem From one day to the next, I’m experiencing issues with this Gravity Forms extension, which is causing a fatal error: Fatal error: Uncaught TypeError: urlencode(): Argument #1 ($string) must be of type string, array given.
bugs form lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Functions as described, fantastic support (5 stars) review · 2023-09-14T23:11:35+00:00 · medium severity · gravity forms

Functions as described, fantastic support: users show support, setup pain that may indicate a product gap.

Evidence: Functions as described, fantastic support Easy to set up and configure.
support setup easy lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Good functionality, good support (5 stars) review · 2023-09-11T14:56:58+00:00 · medium severity · gravity forms

Good functionality, good support: users show support pain that may indicate a product gap.

Evidence: Good functionality, good support Solid plugin that does what it’s supposed to.
support reliable quality lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint How to send file upload field data from gravity form to fresh desk ticket support · 2023-06-15T06:18:01+00:00 · medium severity · gravity forms

How to send file upload field data from gravity form to fresh desk ticket: users show missing feature, support pain that may indicate a product gap.

Evidence: How to send file upload field data from gravity form to fresh desk ticket Unable to map file uplaod field as no option is appearing for mapping the field.
missing feature support form lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Decent feature with good support (5 stars) review · 2022-12-16T14:58:57+00:00 · medium severity · gravity forms

Decent feature with good support: users show missing feature, support pain that may indicate a product gap.

Evidence: Decent feature with good support We use this plugin everyday to integrate Gravity Form with Freshdesk.
missing feature support form lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise It works as promised! (5 stars) review · 2022-11-28T21:41:07+00:00 · medium severity · gravity forms

It works as promised!: users show bugs pain that may indicate a product gap.

Evidence: It works as promised!
bugs reliable quality lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Highly configurable and excellent support (5 stars) review · 2022-09-29T06:50:10+00:00 · medium severity · gravity forms

Highly configurable and excellent support: users show missing feature, support pain that may indicate a product gap.

Evidence: Highly configurable and excellent support Plugin is easy to use and its highly configurable with Freshdesk.
missing feature support easy lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Excellent Plugin & Customer Support (5 stars) review · 2022-08-08T19:28:23+00:00 · medium severity · gravity forms

Excellent Plugin & Customer Support: users show bugs, support, setup pain that may indicate a product gap.

Evidence: Excellent Plugin & Customer Support This plugin is very easy to configure and works great.
bugs support setup easy lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Good plugin for Freshdesk (5 stars) review · 2022-05-13T11:36:12+00:00 · medium severity · gravity forms

Good plugin for Freshdesk: users show bugs, support pain that may indicate a product gap.

Evidence: I got up and running with the Gravity Forms FreshDesk plugin quickly.
bugs support easy lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint API Key rest support · 2022-03-22T20:16:57+00:00 · medium severity · gravity forms

API Key rest: users show bugs, support, setup pain that may indicate a product gap.

Evidence: API Key rest Hi there I have this plugin installed on three sites, but the site in the ticket is where the issue was experienced last.
bugs support setup value lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Excellent plugin. (5 stars) review · 2021-11-25T14:03:27+00:00 · medium severity · gravity forms

Excellent plugin.: users praise easy, quality, which suggests what competitors already do well.

Evidence: Excellent plugin.
easy quality lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Highly recommended! (5 stars) review · 2021-08-02T08:44:11+00:00 · medium severity · gravity forms

Highly recommended!: users praise quality, which suggests what competitors already do well.

Evidence: Great plugin!
quality lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Easy to setup, easy to use (5 stars) review · 2021-06-16T06:55:53+00:00 · medium severity · gravity forms

Easy to setup, easy to use: users show setup pain that may indicate a product gap.

Evidence: Easy to setup, easy to use The extension is easy to use and easy to set up.
setup easy quality lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint Required Fields support · 2020-12-15T04:04:43+00:00 · medium severity · gravity forms

Required Fields: users show bugs, support, setup pain that may indicate a product gap.

Evidence: It gives me error like ‘group_id has to be positive value’.
bugs support setup lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Works like a charm (5 stars) review · 2020-07-11T12:14:03+00:00 · medium severity · gravity forms

Works like a charm: users show support pain that may indicate a product gap.

Evidence: Works like a charm Can really recommend it.
support easy reliable lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint Creates Two Tickets support · 2020-07-01T09:56:13+00:00 · medium severity · gravity forms

Creates Two Tickets: users show missing feature, support, migration pain that may indicate a product gap.

Evidence: As a user submits our form, we have two feeds (contact data & ticket data) to transfer to our freshdesk account.
missing feature support migration lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Very very very useful! easy to setup (5 stars) review · 2020-04-23T05:14:16+00:00 · medium severity · gravity forms

Very very very useful! easy to setup: users show setup pain that may indicate a product gap.

Evidence: easy to setup Love this plugin, Thanks team!
setup easy quality lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Fast support, excellent product (5 stars) review · 2020-03-22T21:26:13+00:00 · medium severity · gravity forms

Fast support, excellent product: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence: Fast support, excellent product I purchased the Gravity Forms integration with Freshdesk and it worked amazing out of the box, allowing me to create contacts and tickets when a new customer filled out our :get help” form in WordPress.
bugs missing feature support lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload
source plugin