WPIntell

Market

freshdesk

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

44 / 44 rows with source links

100.0% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

0 rows with no attached evidence

0 rows have source counts but still need direct links.

Competitors

3 shown
Freshdesk (official) 900 installs · 2.5
praise owner
-100.0%momentum 79.1weakness 28/4pain/praise

Pain still appears around support, bugs despite praise for reliable, bugs.

source 1 source 2
Freshchat 1.0K installs · 2.9
praise owner
-100.0%momentum 75.6weakness 9/5pain/praise

Pain still appears around bugs, support despite praise for reliable, quality.

source 1 source 2

Evidence

Open evidence explorer
complaint EV SSL issues

EV SSL issues: users show security, bugs, support pain that may indicate a product gap.

Freshdesk (official) · EV SSL issues Hello; Love this little plugin. mixed Fatal Error on activate

Fatal Error on activate: users show bugs, compatibility, missing feature pain that may indicate a product gap.

HB FreshDesk · Fatal Error on activate Excited to try this plugin out, however, it is using a boilerplate function that conflicts with other plugins, themes, etc. complaint Fatal Error on Activation

Fatal Error on Activation: users show bugs, compatibility, setup pain that may indicate a product gap.

HB FreshDesk · Fatal Error on Activation When I went to activate this plugin I got the following message: Plugin could not be activated because it triggered a fatal error. complaint PHP 8 Incompatibility / Error

PHP 8 Incompatibility / Error: users show bugs, compatibility pain that may indicate a product gap.

CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout · PHP 8 Incompatibility / Error Hi there, There is a fatal error triggered in PHP 8: PHP Fatal error: Uncaught TypeError: method_exists() on line 469 of ../plugins/woo-zendesk-crm-perks-pro/woo-zendesk-crm-perks-pro.php Hopefully you can get this fixed soon 🙂 Hi there, There is a fatal error triggered in PHP 8: PHP Fatal error: Uncaught TypeError: method_exist complaint WP Gravity Forms Freshdesk Plugin – Critical Problem

WP Gravity Forms Freshdesk Plugin – Critical Problem: users show bugs pain that may indicate a product gap.

WP Gravity Forms FreshDesk Plugin · WP Gravity Forms Freshdesk Plugin – Critical Problem From one day to the next, I’m experiencing issues with this Gravity Forms extension, which is causing a fatal error: Fatal error: Uncaught TypeError: urlencode(): Argument #1 ($string) must be of type string, array given. neutral SSO Secret Key not available in FreshDesk

SSO Secret Key not available in FreshDesk: users show security, missing feature, setup pain that may indicate a product gap.

Freshdesk (official) · SSO Secret Key not available in FreshDesk Hi, I am trying to set this up but the SSO options in the FreshDesk security area are completely different from what this plugin requires. complaint Update doesn’t work

Update doesn’t work: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Freshdesk (official) · Update doesn’t work We updated the plugin and now we get the code on the bottom of our site but no functional plugin We updated the plugin and now we get the code on the bottom of our site but no functional plugin I have the same issue, it can only be fixed by disabling the plugin. complaint Error with logged in / out user option

Error with logged in / out user option: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Freshchat · Error with logged in / out user option Thanks for this plugin. complaint Not working as it should – Found errors in code

Not working as it should – Found errors in code: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Freshchat · Not working as it should – Found errors in code For standard users, this plugin might seem working well: you install it, activate, paste snippet code, and you see your chat on your freschat dashboard. complaint JavaScript errors still unresolved

JavaScript errors still unresolved: users show bugs, compatibility, support pain that may indicate a product gap.

Freshchat · JavaScript errors still unresolved Same problem as a previous user, I have a persistent error showing in the DevTools console that hasn’t been resolved using the latest version of the plugin (2.3.0). complaint When I try to log in via SSO it takes me to a 404 error page on wordpress

When I try to log in via SSO it takes me to a 404 error page on wordpress: users show bugs, missing feature, support pain that may indicate a product gap.

Freshdesk (official) · When I try to log in via SSO it takes me to a 404 error page on wordpress Customer is using custom URL for the freshdesk account. mixed Can’t add custom field

Can’t add custom field: users show bugs, compatibility, missing feature pain that may indicate a product gap.

WP Gravity Forms FreshDesk Plugin · Can’t add custom field In another Freshdesk-linked form I was able to add Website URL from my form as a custom field. mixed Mixed Content over SSL connection

Mixed Content over SSL connection: users show bugs, missing feature, support pain that may indicate a product gap.

Freshdesk (official) · I moved my WP installation to the production host and right now we are using only a SSL connection. complaint chat cannot connect due to CORS issues

chat cannot connect due to CORS issues: users show bugs, support, setup pain that may indicate a product gap.

Freshchat · chat cannot connect due to CORS issues When I install the app and add the code, the chat is showing but when i type in a message it shows, it cannot connect. complaint PHP Notice: Undefined index: host_url

PHP Notice: Undefined index: host_url: users show compatibility, support, setup pain that may indicate a product gap.

Freshdesk (official) · PHP Notice: Undefined index: host_url Since installing the Freshdesk plugin, we are getting the following notice on our logs: ( [type] => 8 [message] => Undefined index: host_url [file] => /home/gruum/public_html/wp-content/plugins/freshdesk-support/fresh-desk.php [line] => 431 ) On that specific line, the code is if ( empty(esc_url_raw($_REQUEST['host_url'] complaint Creates Two Tickets

Creates Two Tickets: users show missing feature, support, migration pain that may indicate a product gap.

WP Gravity Forms FreshDesk Plugin · As a user submits our form, we have two feeds (contact data & ticket data) to transfer to our freshdesk account. complaint API Key rest

API Key rest: users show bugs, support, setup pain that may indicate a product gap.

WP Gravity Forms FreshDesk Plugin · API Key rest Hi there I have this plugin installed on three sites, but the site in the ticket is where the issue was experienced last. complaint update for compatibility to wordpress 4.6?

update for compatibility to wordpress 4.6?: users show compatibility, support, setup pain that may indicate a product gap.

Freshdesk (official) · update for compatibility to wordpress 4.6? complaint Select2-script is conflicting with ACF

Select2-script is conflicting with ACF: users show compatibility, missing feature, setup pain that may indicate a product gap.

Freshdesk (official) · Select2-script is conflicting with ACF Hi there, I noticed that this plugin is conflicting with Advanced Custom Fields. complaint Plugin is not working for guest ZENDESK ticket submit(Without login).

Plugin is not working for guest ZENDESK ticket submit(Without login).: users show bugs, missing feature, setup pain that may indicate a product gap.

CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout · Plugin is not working for guest ZENDESK ticket submit(Without login). complaint Started off well

Started off well: users show bugs, missing feature, support pain that may indicate a product gap.

CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout · Started off well Stopped working, support unimpressive. complaint Needs improvement, kind of useless…

Needs improvement, kind of useless…: users show bugs, missing feature, setup pain that may indicate a product gap.

Freshchat · Needs improvement, kind of useless… This version of the plugin doesn’t really work and only makes the configuration more troublesome than it should… After a couple of tries setting it up following the provided instructions, I gave up and went back to basics by using the “Insert Headers and Footers” plugin to add the code snippets available in my Freshchat ac complaint Required Fields

Required Fields: users show bugs, support, setup pain that may indicate a product gap.

WP Gravity Forms FreshDesk Plugin · It gives me error like ‘group_id has to be positive value’. complaint Freshdesk discontinued SSO – this plugin no longer works

Freshdesk discontinued SSO – this plugin no longer works: users show missing feature, support, setup pain that may indicate a product gap.

Freshdesk (official) · Freshdesk discontinued SSO – this plugin no longer works Firstly – I see a lot of businesses use freshdesk. complaint So limited and completely backwards

So limited and completely backwards: users show performance, missing feature, support pain that may indicate a product gap.

Freshdesk (official) · Easy to set up and use 2. complaint Freshdesk app delisted

Freshdesk app delisted: users show bugs, support pain that may indicate a product gap.

Freshdesk (official) · Can you please help us understand the reason? complaint When wil the plugin be fixed?

When wil the plugin be fixed?: users show missing feature, support pain that may indicate a product gap.

Freshdesk (official) · We need to help our client with this. mixed Not working – Error 500

Not working – Error 500: users show bugs, missing feature, support pain that may indicate a product gap.

WP Gravity Forms FreshDesk Plugin · Not working – Error 500 Hi, thanks for making this plugin available. mixed Has Freshchat plugin been abandoned?

Has Freshchat plugin been abandoned?: users show bugs, support, setup pain that may indicate a product gap.

Freshchat · Any updates Freshworks? mixed Contact fields not available for mapping to GF fields

Contact fields not available for mapping to GF fields: users show missing feature, pricing, support pain that may indicate a product gap.

WP Gravity Forms FreshDesk Plugin · Contact fields not available for mapping to GF fields After setting the Freshdesk Object to create Tickets, we can see some Contact fields that can be mapped to Gravity Form fields; however, we cannot see ALL of the Freshdesk Contact fields. mixed Create new ticket per form submission?

Create new ticket per form submission?: users show missing feature, support, setup pain that may indicate a product gap.

WP Gravity Forms FreshDesk Plugin · It appears that only one ticket thread is supported i.e. mixed Can plugin handle existing contacts?

Can plugin handle existing contacts?: users show missing feature, support, setup pain that may indicate a product gap.

WP Gravity Forms FreshDesk Plugin · From Gravity Forms, we would like to create a contact on submission, or if the contact already exists (e.g. complaint Freshdesk Official: SSO enabled, logged in users redirected back to WordPress

Freshdesk Official: SSO enabled, logged in users redirected back to WordPress: users show bugs, support pain that may indicate a product gap.

Freshdesk (official) · The issue: Users that are logged in to WordPress are redirected back to the WordPress user profile screen when attempting to access the freshdesk support panel ( http://mysite.freshdesk.com/support/home ) https://wordpress.org/plugins/freshdesk-support/ I’m using Freshdesk official Version 1.8.1. complaint Redirect on Login not working for SSO

Redirect on Login not working for SSO: users show bugs, support pain that may indicate a product gap.

Freshdesk (official) · Redirect on Login not working for SSO I’m having the same issue as mentioned in previous posts. complaint SSO Isssues – Login Not Passed to FD Site

SSO Isssues – Login Not Passed to FD Site: users show bugs, setup pain that may indicate a product gap.

Freshdesk (official) · SSO Isssues – Login Not Passed to FD Site Hello. complaint Plugin changes admin formatting

Plugin changes admin formatting: users show bugs, setup pain that may indicate a product gap.

Freshdesk (official) · Plugin changes admin formatting When I install the plugin, I noticed that it changes the formatting of the title elements in the admin area. complaint How to send file upload field data from gravity form to fresh desk ticket

How to send file upload field data from gravity form to fresh desk ticket: users show missing feature, support pain that may indicate a product gap.

WP Gravity Forms FreshDesk Plugin · How to send file upload field data from gravity form to fresh desk ticket Unable to map file uplaod field as no option is appearing for mapping the field. complaint Unable to return to Agent Portal

Unable to return to Agent Portal: users show support, setup pain that may indicate a product gap.

Freshdesk (official) · Unable to return to Agent Portal Ever since i’ve installed and activated your plugin, all attempts to login to Freshdesk’s agent portal or helpdesk fails. complaint https://xx.freshdesk.com/login/normal 404

https://xx.freshdesk.com/login/normal 404: users show bugs, support pain that may indicate a product gap.

Freshdesk (official) · https://xx.freshdesk.com/login/normal 404 When following the instructions here in the faq #2 ( https://wordpress.org/plugins/freshdesk-support/faq/ ) I get a 404 error on the freshdesk.com site. complaint group_id field missing

group_id field missing: users show missing feature, support pain that may indicate a product gap.

WP Gravity Forms FreshDesk Plugin · group_id field missing Hello, in the logs I’m getting the response “group_id: It should be a/an Positive Integer”, but I don’t see a place to specify this field.