Source evidence

Update doesn’t work

Freshdesk (official) · support · 2022-12-12T17:55:00+00:00

Freshdesk (official) plugin evidence original source source API

complaintsentiment

mediumseverity

0.93relevance

4replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

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4 / 26 rows with source links

15.4% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

22 rows with no attached evidence

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Conversation

support

helpppg unresolved

We updated the plugin and now we get the code on the bottom of our site but no functional plugin I have the same issue, it can only be fixed by disabling the plugin. Any solution? Hey Guys, I’m chiming in here as I’m seeing the same issue. When we update the Freshdesk plugin to version 2.3 our integration breaks and we see the script text displayed at the bottom of our site. We were able to fix this issue and restore the chat by rolling the plugin back to version 2.2 via FTP. Please let us know when this error has been fixed. Thanks so much! If you’d like to fix the latest version (2.3) then find the following function in /wp-content/plugins/freshdesk-support/fresh-desk.php (Line 503) and change the function to the below: public function fdo_widget_code() { $options = get_option('freshdesk_feedback_options'); if (is_array($options)) { echo wp_kses($options['freshdesk_fb_widget_code'], array( 'script' => array() )); } } This reply was modified 3 years, 6 months ago by manlikedan . That completely broke the plugin.

Commercial Context

Opportunity

support triage and conversation operations

Knowledge Base support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage repeated knowledge base threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Update doesn’t work: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence quote: Update doesn’t work We updated the plugin and now we get the code on the bottom of our site but no functional plugin We updated the plugin and now we get the code on the bottom of our site but no functional plugin I have the same issue, it can only be fixed by disabling the plugin.

Affected feature: restore

bugs compatibility missing feature support

Plugin

API

Freshdesk (official)

900 active installs · 47.6K downloads · rating 50.0

contact form customer support software freshdesk helpdesk knowledge base

Comments

4 shown

florcalomino 2022-12-13T16:32:00+00:00

I have the same issue, it can only be fixed by disabling the plugin. Any solution?

simonbbs 2022-12-14T21:40:00+00:00

Hey Guys, I’m chiming in here as I’m seeing the same issue. When we update the Freshdesk plugin to version 2.3 our integration breaks and we see the script text displayed at the bottom of our site. We were able to fix this issue and restore the chat by rolling the plugin back to version 2.2 via FTP. Please let us know when this error has been fixed. Thanks so much!

manlikedan 2022-12-20T09:05:00+00:00

If you’d like to fix the latest version (2.3) then find the following function in /wp-content/plugins/freshdesk-support/fresh-desk.php (Line 503) and change the function to the below: public function fdo_widget_code() { $options = get_option('freshdesk_feedback_options'); if (is_array($options)) { echo wp_kses($options['freshdesk_fb_widget_code'], array( 'script' => array() )); } } This reply was modified 3 years, 6 months ago by manlikedan .

helpppg 2022-12-23T18:20:00+00:00

That completely broke the plugin.