Market

customer support software

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Themes

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Competitors

1 shown

Freshdesk (official) 900 installs · 2.5

praise owner

-100.0%momentum 79.1weakness 28/4pain/praise

Pain still appears around support, bugs despite praise for reliable, bugs.

source 1 source 2

Evidence

Open evidence explorer

complaint EV SSL issues

EV SSL issues: users show security, bugs, support pain that may indicate a product gap.

Freshdesk (official) · EV SSL issues Hello; Love this little plugin. neutral SSO Secret Key not available in FreshDesk

SSO Secret Key not available in FreshDesk: users show security, missing feature, setup pain that may indicate a product gap.

Freshdesk (official) · SSO Secret Key not available in FreshDesk Hi, I am trying to set this up but the SSO options in the FreshDesk security area are completely different from what this plugin requires. complaint Update doesn’t work

Update doesn’t work: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Freshdesk (official) · Update doesn’t work We updated the plugin and now we get the code on the bottom of our site but no functional plugin We updated the plugin and now we get the code on the bottom of our site but no functional plugin I have the same issue, it can only be fixed by disabling the plugin. complaint When I try to log in via SSO it takes me to a 404 error page on wordpress

When I try to log in via SSO it takes me to a 404 error page on wordpress: users show bugs, missing feature, support pain that may indicate a product gap.

Freshdesk (official) · When I try to log in via SSO it takes me to a 404 error page on wordpress Customer is using custom URL for the freshdesk account. mixed Mixed Content over SSL connection

Mixed Content over SSL connection: users show bugs, missing feature, support pain that may indicate a product gap.

Freshdesk (official) · I moved my WP installation to the production host and right now we are using only a SSL connection. complaint PHP Notice: Undefined index: host_url

PHP Notice: Undefined index: host_url: users show compatibility, support, setup pain that may indicate a product gap.

Freshdesk (official) · PHP Notice: Undefined index: host_url Since installing the Freshdesk plugin, we are getting the following notice on our logs: ( [type] => 8 [message] => Undefined index: host_url [file] => /home/gruum/public_html/wp-content/plugins/freshdesk-support/fresh-desk.php [line] => 431 ) On that specific line, the code is if ( empty(esc_url_raw($_REQUEST['host_url'] complaint update for compatibility to wordpress 4.6?

update for compatibility to wordpress 4.6?: users show compatibility, support, setup pain that may indicate a product gap.

Freshdesk (official) · update for compatibility to wordpress 4.6? complaint Select2-script is conflicting with ACF

Select2-script is conflicting with ACF: users show compatibility, missing feature, setup pain that may indicate a product gap.

Freshdesk (official) · Select2-script is conflicting with ACF Hi there, I noticed that this plugin is conflicting with Advanced Custom Fields. complaint Freshdesk discontinued SSO – this plugin no longer works

Freshdesk discontinued SSO – this plugin no longer works: users show missing feature, support, setup pain that may indicate a product gap.

Freshdesk (official) · Freshdesk discontinued SSO – this plugin no longer works Firstly – I see a lot of businesses use freshdesk. complaint So limited and completely backwards

So limited and completely backwards: users show performance, missing feature, support pain that may indicate a product gap.

Freshdesk (official) · Easy to set up and use 2. complaint Freshdesk app delisted

Freshdesk app delisted: users show bugs, support pain that may indicate a product gap.

Freshdesk (official) · Can you please help us understand the reason? complaint When wil the plugin be fixed?

When wil the plugin be fixed?: users show missing feature, support pain that may indicate a product gap.

Freshdesk (official) · We need to help our client with this. complaint Freshdesk Official: SSO enabled, logged in users redirected back to WordPress

Freshdesk Official: SSO enabled, logged in users redirected back to WordPress: users show bugs, support pain that may indicate a product gap.

Freshdesk (official) · The issue: Users that are logged in to WordPress are redirected back to the WordPress user profile screen when attempting to access the freshdesk support panel ( http://mysite.freshdesk.com/support/home ) https://wordpress.org/plugins/freshdesk-support/ I’m using Freshdesk official Version 1.8.1. complaint Redirect on Login not working for SSO

Redirect on Login not working for SSO: users show bugs, support pain that may indicate a product gap.

Freshdesk (official) · Redirect on Login not working for SSO I’m having the same issue as mentioned in previous posts. complaint SSO Isssues – Login Not Passed to FD Site

SSO Isssues – Login Not Passed to FD Site: users show bugs, setup pain that may indicate a product gap.

Freshdesk (official) · SSO Isssues – Login Not Passed to FD Site Hello. complaint Plugin changes admin formatting

Plugin changes admin formatting: users show bugs, setup pain that may indicate a product gap.

Freshdesk (official) · Plugin changes admin formatting When I install the plugin, I noticed that it changes the formatting of the title elements in the admin area. complaint Unable to return to Agent Portal

Unable to return to Agent Portal: users show support, setup pain that may indicate a product gap.

Freshdesk (official) · Unable to return to Agent Portal Ever since i’ve installed and activated your plugin, all attempts to login to Freshdesk’s agent portal or helpdesk fails. complaint https://xx.freshdesk.com/login/normal 404

https://xx.freshdesk.com/login/normal 404: users show bugs, support pain that may indicate a product gap.

Freshdesk (official) · https://xx.freshdesk.com/login/normal 404 When following the instructions here in the faq #2 ( https://wordpress.org/plugins/freshdesk-support/faq/ ) I get a 404 error on the freshdesk.com site. complaint Change user's status from wordpress

Change user's status from wordpress: users show missing feature, support pain that may indicate a product gap.

Freshdesk (official) · Change user's status from wordpress Is it possible to change user’s status on FreshDesk from WordPress? complaint Don’t Do it!

Don’t Do it!: users show pricing, support pain that may indicate a product gap.

Freshdesk (official) · This looks like a great plan and deal on the surface but once they get ahold of you, they try to upsale you into a much bigger subscription you could ever need. complaint Bug fixing

Bug fixing: users show bugs, support pain that may indicate a product gap.

Freshdesk (official) · Bug fixing You have some bugs. complaint New Update ALSO doesn’t work

New Update ALSO doesn’t work: users show bugs pain that may indicate a product gap.

Freshdesk (official) · https://widget.freshworks.com/widgets/61000000532.js Your update got rid of some random things but now it just shows this.So that didn’t work. complaint Redirect Multiple Portals…

Redirect Multiple Portals…: users show support pain that may indicate a product gap.

Freshdesk (official) · https://wordpress.org/plugins/freshdesk-support/ The newest version of this plugin will not handle SSO sign-ons to multiple portals. complaint GZip compression

GZip compression: users show migration pain that may indicate a product gap.

Freshdesk (official) · GZip compression Hello, Thank you for an excellent plugin! complaint Multisite compatible?

Multisite compatible?: users show compatibility pain that may indicate a product gap.

Freshdesk (official) · Multisite compatible? complaint is this plugin still being supported/updated?

is this plugin still being supported/updated?: users show support pain that may indicate a product gap.

Freshdesk (official) · is this plugin still being supported/updated? complaint Organization Parameter Always Passed?

Organization Parameter Always Passed?: users show missing feature pain that may indicate a product gap.

Freshdesk (official) · On the API page it says that organization is passed as an optional parameter and I am wondering if that is being fed through via this plugin as well. complaint Cannot read correctly request url data

Cannot read correctly request url data: users show missing feature pain that may indicate a product gap.

Freshdesk (official) · In advanced options the latest downloadable version is 1.8.4 but I have noticed that there is a version 2.1 listed. complaint Can´t log in as admin to our main fresdesk admin page

Can´t log in as admin to our main fresdesk admin page: users show support pain that may indicate a product gap.

Freshdesk (official) · We have put in the correct url for login and logout. complaint Use of document.write in JS code

Use of document.write in JS code: users show performance pain that may indicate a product gap.

Freshdesk (official) · Use of document.write in JS code When running performance tests on my website, one item in the ‘Best Practices’ section is to not use document.write. complaint Where is the update???

Where is the update???: users show missing feature pain that may indicate a product gap.

Freshdesk (official) · I started using Freshdesk, because of the SSO integration with WordPress! complaint Not Working Well

Not Working Well: users praise reliable, value, which suggests what competitors already do well.

Freshdesk (official) · Wish they could show me it working in a test environment as I have tried so many times and they keep saying it’s working. praise Requires a bit of patience, but it works well

Requires a bit of patience, but it works well: users show bugs, support pain that may indicate a product gap.

Freshdesk (official) · Requires a bit of patience, but it works well For what it is meant to do, I have to say that this plugin works well. praise SSO works great

SSO works great: users show compatibility, missing feature pain that may indicate a product gap.

Freshdesk (official) · SSO works great I’m really pleased with the SSO integration. praise Very Cool live chat plugin

Very Cool live chat plugin: users show setup pain that may indicate a product gap.

Customer Support Software, Live Chat, & Marketing Automation · Very Cool live chat plugin I’ve been using formilla for one year, I like it very much. praise Working!

Working!: users show bugs pain that may indicate a product gap.

Freshdesk (official) · After a small error in the original release, this plugin is confirmed as working with Freshdesk on WordPress 3.8.1 After a small error in the original release, this plugin is confirmed as working with Freshdesk on WordPress 3.8.1 praise Greeeeeat

Greeeeeat: users praise quality, which suggests what competitors already do well.

Customer Support Software, Live Chat, & Marketing Automation · Greeeeeat Excellent plugin, rapide, efficace, online ou offline ça fonctionne super bien. neutral Plugin still in development?

Plugin still in development?: neutral conversation with limited structured signal.

Freshdesk (official) · Plugin still in development? Hi there, I notice this hasn’t been updated in a while. Is it still in active development? If so, when will we see a release for the latest version of WordPress? Thank you. Faye. Hi there, I notice this hasn’t been updated in a while. Is it still in active development? If so, when will we see a release for the latest version of W mixed Cannot setup SSO

Cannot setup SSO: users show missing feature, support, setup pain that may indicate a product gap.

Freshdesk (official) · Cannot setup SSO Hi. mixed Register on FreshDesk first, created on WP?

Freshdesk (official) · What happens if a non-register user creates a login at FreshDesk, does this user get created on the WP site?