API Key rest

Hi there I have this plugin installed on three sites, but the site in the ticket is where the issue was experienced last. From time to time, we notice that tickets on our Freshdesk portal are low in volume. When I check the WP site and the Freshdesk log, I see a whole bunch of queued up tickets that have failed to be sent through to Freshdesk. On further inspection I noted that the API key previously entered has been cleared. I am not sure how this happens, but I’d love to know if there is something that can be done here? Either a failure notification or a fix altogether? Many thanks in advance The page I need help with: [ log in to see the link] Hey @ywolovitz , I hope all is well, can you email us at crmperks.com with your logs / screen shots? Thank You – Sam