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complaint The website of this connection is not available

The website of this connection is not available: users show bugs, compatibility, missing feature pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · The website of this connection is not available Hello, I have downloaded and activated the ‘ SumUp Payment Gateway For WooCommerce ‘ plugin.
complaint Woocommerce and sumup plugin connection lost

Woocommerce and sumup plugin connection lost: users show bugs, compatibility, missing feature pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · Woocommerce and sumup plugin connection lost I have a very similar problem to the one described by @breizhtiger on the page https://wordpress.org/support/topic/woocommerce-and-sumup-plugin-connection-problem/ His screenshots could be mine.
complaint WooCommerce and Sumup account : problem to connect them

WooCommerce and Sumup account : problem to connect them: users show security, bugs, compatibility pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · WooCommerce and Sumup account : problem to connect them Hi, I have a same problem than breizhtiger ( https://wordpress.org/support/topic/woocommerce-and-sumup-plugin-connection-problem/ ) but the resolve of jeep35 doesn’t work for me.
complaint Payment Success Not Redirecting to Thank You Page

Payment Success Not Redirecting to Thank You Page: users show bugs, compatibility, missing feature pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · The page I need help with: [ log in to see the link] Hello, After a successful payment through the SumUp gateway, customers are not being redirected to the Thank You page .
complaint Security vulnerability

Security vulnerability: users show security, bugs, compatibility pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · Security vulnerability I have the plugin installed on a site that uses WordFence to scan for vulnerabilities.
complaint Critical Error with “SumUp Payment Gateway for WooCommerce” and Block conflict

Critical Error with “SumUp Payment Gateway for WooCommerce” and Block conflict: users show bugs, compatibility, missing feature pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · Critical Error with “SumUp Payment Gateway for WooCommerce” and Block conflict Hello, I am writing to report a critical issue with your “SumUp Payment Gateway for WooCommerce” plugin, version 2.7.4, when used with the latest versions of WooCommerce.
complaint Don’t bother

Don’t bother: users show bugs, missing feature, support pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · Was assured by support that with a test oAuth app no funds would be taken.
complaint Payment error

Payment error: users show bugs, compatibility, support pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · Payment error Payments aren’t working properly.
mixed Woocommerce and sumup plugin connection problem

Woocommerce and sumup plugin connection problem: users show security, bugs, compatibility pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · Woocommerce and sumup plugin connection problem Hello, For a few days, my integration with SumUp isn’t working after more than a year functionning ok.
complaint No longer working

The payment gateway confirms card payment without showing a card entry form or actually taking payment, creating a direct revenue risk.

SumUp Payment Gateway For WooCommerce · The system will confirm card payment, but actually there is no payment. DO NOT USE UNTIL FIXED !
complaint Multiple Connection/Payment Issues

A SumUp WooCommerce update leaves checkout payments failing, settings unsaved, and webhooks not updating order status across multiple sites.

SumUp Payment Gateway For WooCommerce · at checkout for all transactions it was not able to open the modal
complaint Useless days later -not enabled at sumup

Useless days later -not enabled at sumup: users show compatibility, missing feature, setup pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · Useless days later -not enabled at sumup So you install Woocommerce and the sum up plugin-sounds easy!
complaint Absolutely rubbish policies and support

Absolutely rubbish policies and support: users show compatibility, support, setup pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · Absolutely rubbish policies and support As others have mentioned, you can’t just install their plugin and get going.
complaint Connect Account button isn’t working

SumUp's WooCommerce setup button repeatedly fails with broken URLs or validation errors, blocking users from adding website payment options.

SumUp Payment Gateway For WooCommerce · After installing, unable to complete setup in WordPress. On pressing the blue “Complete Setup” button, I get an “Error while validating input” response.
complaint Not working over a month

The SumUp payment gateway stopped working and the user says poor support forced them to look for another solution.

SumUp Payment Gateway For WooCommerce · The support is terrible and the plugin stopped working, we need to find another solution
complaint Customers can’t use online payments

SumUp card payments stopped working for customers, blocking online orders while account reconnection spun indefinitely.

SumUp Payment Gateway For WooCommerce · As from April 17th, my customers can’t pay their orders with a credit card.
complaint SumUp Gateway Not Completing Orders on Two Websites

SumUp payments are not reliably marking WooCommerce orders as paid on two sites, forcing the gateway to be disabled.

SumUp Payment Gateway For WooCommerce · customer payments are not completing correctly in WooCommerce.
complaint plugin is creating a million actionscheduler actions and groups!

The payment gateway creates huge numbers of scheduled actions and logs, causing database bloat and prompting users to consider switching.

SumUp Payment Gateway For WooCommerce · the actionscheduler actions and groups tables had grown to more than 1.3 million lines
complaint Horrible plugin

The reviewer says SumUp is difficult to set up, support rarely resolves issues, and checkout displays duplicate pay buttons.

SumUp Payment Gateway For WooCommerce · Even when working, if delivers on the checkout page of your Website TWO pay buttons.
complaint Payment complete webhooks not processed

After updating SumUp, about 5% of paid orders were not marked paid because payment-complete webhooks were not scheduled for processing.

SumUp Payment Gateway For WooCommerce · payment being taken but the order not marked as paid
complaint initSumUpGateway and showSumupPayment not exported since v2.10.0

A SumUp WooCommerce update stops the payment modal from appearing after checkout, forcing users to roll back to restore payments.

SumUp Payment Gateway For WooCommerce · This causes the payment modal to never appear.
complaint Payment modal not opening despite successful checkoutId creation (WC 10.8.1)

The SumUp checkout creates orders and checkout IDs but the payment modal never opens, forcing the user to patch JavaScript and restore backups.

SumUp Payment Gateway For WooCommerce · The customer cannot enter card details.
complaint Wrong Payment Buttons in Order Confirmation Page

Completed SumUp orders still showed Pay and Cancel buttons, confusing customers into retrying payments and causing card and chargeback problems.

SumUp Payment Gateway For WooCommerce · customers... have tried paying twice or more for their order... real issues with cards being banned due to too many write offs and chargebacks
complaint SumUp Gateway has broken the Admin area

After installing SumUp Gateway 2.75, the site admin area shows a critical error and the user had to switch payment providers.

SumUp Payment Gateway For WooCommerce · it breaks the Admin area with a “Critical Error” message. I have had to revert to WooPayments until SumUp fix this issue.
complaint Unable to connect account

The SumUp WooCommerce plugin cannot connect to the payment account, and the user says they need a quick fix or will switch payment methods.

SumUp Payment Gateway For WooCommerce · otherwise I will have to look for another payment method
complaint Very poor

Very poor: users show compatibility, support pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · For a payment gateway this should say it all.
complaint Probably the worst payment gateway plugin for WooCommerce available.

Probably the worst payment gateway plugin for WooCommerce available.: users show bugs, compatibility pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · Probably the worst payment gateway plugin for WooCommerce available.
complaint Not working

Not working: users show bugs, missing feature pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · Test mode does not work, the credit card inputs are even not showing on the checkout page (console saying that the targeted div is missing)… In live mode the credit card inputs take nearly 30seconds to appear in the checkout page… so not usable at all for the moment.
complaint Payment Failed Every time

Every checkout attempt fails even though the SumUp widget appears to function.

SumUp Payment Gateway For WooCommerce · Consistent failure when a user tries to checkout.
complaint Payment Pending

SumUp takes customer payments but leaves WooCommerce orders stuck as pending payment, a problem the user says has persisted for years.

SumUp Payment Gateway For WooCommerce · Everytime someone makes a payment, it is taken ok in Sumup, but the order stays on pending payment.
complaint Gutenberg Checkout Blocks

The SumUp gateway conflicted with WooCommerce cart and checkout blocks, making the newer checkout experience unavailable.

SumUp Payment Gateway For WooCommerce · the plugin definitely has a conflict and breaks the woocommerce cart and checkout blocks.
complaint Doesn’t work at all on two different websites

The SumUp gateway reportedly fails on two WooCommerce shops, while support is slow and asks for information the user sees as delaying resolution.

SumUp Payment Gateway For WooCommerce · doesn’t work at all... tested on two completely different WooCommerce online shops
complaint No modal followed by a Processing error

SumUp checkout fails to show card entry and leaves orders pending or cancelled, so the merchant rolled back to an older version.

SumUp Payment Gateway For WooCommerce · I rolled back to version 2.9.1 to get it working again
complaint Bug: Invalid checkout context on WooCommerce 10.9.1

SumUp block checkout failed on WooCommerce 10.9.1 with an invalid checkout context, blocking payment placement until WooCommerce was rolled back.

SumUp Payment Gateway For WooCommerce · Unable to initialize SumUp checkout / Invalid checkout context.
complaint Sumup and mobile

SumUp payments work on desktop but fail on mobile because the credit card form is not displayed or redirected.

SumUp Payment Gateway For WooCommerce · on desktop. I have check my site on mobile phone... now i see it’s don’t work with sumup ? the credit card is not displayed
complaint Checkout created but SumUp modal does not open

SumUp checkout created a pending checkout ID but redirected to order received instead of opening the payment modal, blocking payment completion.

SumUp Payment Gateway For WooCommerce · No SumUp modal opens.
complaint Order is not marked as completed

Order is not marked as completed: users show compatibility pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · Order is not marked as completed Hi there, We are using the plugin and SumUp for our WooCommerce cart/checkout.
complaint It’s OK but it is only a payment gateway

It’s OK but it is only a payment gateway: users show missing feature pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · It’s OK but it is only a payment gateway This is only a payment gateway for SumUp, there is no integration with your SumUp account to synchronise items, inventory, etc.
complaint No synchronization

No synchronization: users show compatibility pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · No synchronization No synchronization with woocommerce products.
complaint Don’t connect – Shared hosting

Don’t connect – Shared hosting: users show support pain that may indicate a product gap.

SumUp Payment Gateway For WooCommerce · Don’t connect – Shared hosting The Sum Up solution doesn’t support shared hosting (tested with OVH).