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supportHi, I have a same problem than breizhtiger ( https://wordpress.org/support/topic/woocommerce-and-sumup-plugin-connection-problem/ ) but the resolve of jeep35 doesn’t work for me. Maybe someone get a new solution. Thanks for your help.
Hello For me, I thought the issue solved itself automatically on Saturday May 31st, I didn’t do anything and one payment went through but today Sunday June 1st the error is different, I still have the same issue when going into Settings > Sum’up, but having a different issue when trying to pay from website (Error on request (cURL) to create SumUp checkout ID during request to SumUp.) This reply was modified 1 year ago by breizhtiger .
Here is the full path of my attempt with success 1- I have deactivated my connection in my Sumup account. 2- in Chrome, I go to “parameters”, “security tab” and I choose to delete ALL the history and the ALL the cookies. 3- I go back to my Sumup account and I connect to it. 4- I go the WordPress plugins dashboard I go the Sumup parameters panel and I activate Sumup as payment plugin. 5- I click on the “Manage” button which runs the installation process. Once finished, I get the panel with the “See plugin”. I click and the button and I get the info that the plugin is installed and is ready to accept payments. 6- I make a sample buy in my shop and I click on the Sumup choice which opens the customer form.
Hello, Thank you for your help. I’ve tried several times to do what you advised. However, the problem persists. I can’t completely disconnect the plugin from my Sumup account (see screenshot). I don’t know how to do.
Hello For me, I thought the issue solved itself automatically on Saturday May 31st, I didn’t do anything and one payment went through but today Sunday June 1st the error is different, I still have the same issue when going into Settings > Sum’up, but having a different issue when trying to pay from website (Error on request (cURL) to create SumUp checkout ID during request to SumUp.) This reply was modified 1 year ago by breizhtiger .
Here is the full path of my attempt with success 1- I have deactivated my connection in my Sumup account. 2- in Chrome, I go to “parameters”, “security tab” and I choose to delete ALL the history and the ALL the cookies. 3- I go back to my Sumup account and I connect to it. 4- I go the WordPress plugins dashboard I go the Sumup parameters panel and I activate Sumup as payment plugin. 5- I click on the “Manage” button which runs the installation process. Once finished, I get the panel with the “See plugin”. I click and the button and I get the info that the plugin is installed and is ready to accept payments. 6- I make a sample buy in my shop and I click on the Sumup choice which opens the customer form.
Hello, Thank you for your help. I’ve tried several times to do what you advised. However, the problem persists. I can’t completely disconnect the plugin from my Sumup account (see screenshot). I don’t know how to do.