WPIntell

heartland-secure-submit-addon-for-gravity-forms

Global Payments SecureSubmit Addon for Gravity Forms

SecureSubmit allows merchants to take PCI-Friendly Credit Card payments with Gravity Forms using Global Payments Payment Gateway.

globalpayments gravityforms securesubmit. token tokenize
37.4 Open evidence Open API Open on WordPress.org
100
6.8K
0.0
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Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

33 / 50 rows with source links

66.0% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

17 rows with no attached evidence

0 rows have source counts but still need direct links.

Download Momentum

180 days
39 57 -31.6% 444

Source Evidence

Open evidence explorer
complaint support · high severity · relevance 0.97
Issue on Gravity Form submit

Issue on Gravity Form submit: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
Proof Blocked card complete lead capture reliability Evidence linked to opportunity
Issue on Gravity Form submit Hello, We’re having an issue with the integration of the plugin with gravity form.
complaint support · high severity · relevance 0.97
Hosted form fields are not working, self hosted works fine

Hosted form fields are not working, self hosted works fine: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
Proof Blocked card complete lead capture reliability Evidence linked to opportunity
Hosted form fields are not working, self hosted works fine I just worked through troubleshooting the SecureSubmit hosted cc form and when the hosted version is selected the form fields do not work.
mixed support · high severity · relevance 0.94
Required Fields not working when plugin activated

Required Fields not working when plugin activated: users show bugs, missing feature, support pain that may indicate a product gap.

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
Proof Blocked card complete lead capture reliability Evidence linked to opportunity
After some trouble shooting I found out that it works fine when the SecureSubmit add-on is disabled, but doesn’t work when it is enabled.
complaint support · high severity · relevance 0.91
Issue with Heartland secure plugin

Issue with Heartland secure plugin: users show bugs, missing feature, support pain that may indicate a product gap.

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
Proof Blocked card complete lead capture reliability Evidence linked to opportunity
Issue with Heartland secure plugin Hello there, We have an issue with integration of Heartland plugin with gravity form.
mixed support · high severity · relevance 0.88
Processor Configuration Error

Processor Configuration Error: users show bugs, support, setup pain that may indicate a product gap.

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
Proof Blocked card complete lead capture reliability Evidence linked to opportunity
Processor Configuration Error I’m consistently getting a “Processor Configuration error” when trying to submit a payment by e-check.
complaint support · high severity · relevance 0.85
“System Error”

“System Error”: users show bugs, support pain that may indicate a product gap.

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
Proof Blocked card complete lead capture reliability Evidence linked to opportunity
“System Error” Hello, I’m getting a “System error” message when submitting the form I just created on https://scratchoff.com/online-payments/ .
complaint support · high severity · relevance 0.85
Payment Completed message is broken after 2.1.3 update

Payment Completed message is broken after 2.1.3 update: users show bugs, compatibility pain that may indicate a product gap.

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
Proof Blocked card complete lead capture reliability Evidence linked to opportunity
Payment Completed message is broken after 2.1.3 update The Payment Completed message on the Gravity form is incorrect after the 2.1.3 update.
mixed support · high severity · relevance 0.77
Gravity Form not submitting

Gravity Form not submitting: users show bugs, support pain that may indicate a product gap.

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
Proof Blocked card complete lead capture reliability Evidence linked to opportunity
It’s throwing an error “There was a problem with your submission.
complaint support · medium severity · relevance 0.87
Error Message

Error Message: users show bugs, missing feature, support pain that may indicate a product gap.

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
Proof Blocked card complete lead capture reliability Evidence linked to opportunity
Error Message Hello, I installed gravity forms and then I installed Heartland Secure Submit Addon for Gravity Forms.
complaint support · medium severity · relevance 0.75
Errors for some customers

Errors for some customers: users show bugs, support pain that may indicate a product gap.

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
Proof Blocked card complete lead capture reliability Evidence linked to opportunity
Errors for some customers Works for US customers but not for European customers Required Fields not working or gives an error Thanks in advance The page I need help with: [ log in to see the link] Works for US customers but not for European customers Required Fields not working or gives an error Thanks in advance The page I need help with: [ log in to see th

Competitor Context

1 shown
Global Payments SecureSubmit Gateway praise owner · intel 65.0 · weakness 48.9
praise owner
1 unresolved support thread(s) 19 collected complaint signal(s) support bugs 2 source links Proof Blocked Evidence linked to opportunity
Buyer: store owners and WooCommerce agencies · Wedge: monitor ecommerce failures, handoffs, and revenue-impacting exceptions
source 1 source 2

Repeated Themes

0 shown

No repeated plugin-level themes have been generated yet.

Collected Signals

12 shown from 12 collected
complaint Payment Completed message is broken after 2.1.3 update support · 2025-03-21T13:53:07+00:00 · high severity · gravityforms

Payment Completed message is broken after 2.1.3 update: users show bugs, compatibility pain that may indicate a product gap.

Evidence: Payment Completed message is broken after 2.1.3 update The Payment Completed message on the Gravity form is incorrect after the 2.1.3 update.
bugs compatibility value payment lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
source plugin
mixed Credit Card Form not working on Chrome support · 2023-02-21T17:15:48+00:00 · medium severity · gravityforms

Credit Card Form not working on Chrome: users show bugs, support pain that may indicate a product gap.

Evidence: Credit Card Form not working on Chrome The credit card, expiration, and cvv entry on the form does not work in Chrome or Edge.
bugs support form lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
source plugin
complaint Errors for some customers support · 2021-05-26T12:36:57+00:00 · medium severity · gravityforms

Errors for some customers: users show bugs, support pain that may indicate a product gap.

Evidence: Errors for some customers Works for US customers but not for European customers Required Fields not working or gives an error Thanks in advance The page I need help with: [ log in to see the link] Works for US customers but not for European customers Required Fields not working or gives an error Thanks in advance The page I need help with: [ log in to see th
bugs support reliable lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
source plugin
complaint Hosted form fields are not working, self hosted works fine support · 2021-02-24T12:10:51+00:00 · high severity · gravityforms

Hosted form fields are not working, self hosted works fine: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence: Hosted form fields are not working, self hosted works fine I just worked through troubleshooting the SecureSubmit hosted cc form and when the hosted version is selected the form fields do not work.
bugs compatibility missing feature support lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
source plugin
complaint Issue on Gravity Form submit support · 2020-06-12T08:29:31+00:00 · high severity · gravityforms

Issue on Gravity Form submit: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence: Issue on Gravity Form submit Hello, We’re having an issue with the integration of the plugin with gravity form.
bugs compatibility missing feature support lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
source plugin
complaint Error Message support · 2020-01-28T02:49:17+00:00 · medium severity · gravityforms

Error Message: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence: Error Message Hello, I installed gravity forms and then I installed Heartland Secure Submit Addon for Gravity Forms.
bugs missing feature support setup lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
source plugin
complaint Issue with Heartland secure plugin support · 2019-12-27T12:42:18+00:00 · high severity · gravityforms

Issue with Heartland secure plugin: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence: Issue with Heartland secure plugin Hello there, We have an issue with integration of Heartland plugin with gravity form.
bugs missing feature support value lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
source plugin
mixed Gravity Form not submitting support · 2019-09-27T14:53:02+00:00 · high severity · gravityforms

Gravity Form not submitting: users show bugs, support pain that may indicate a product gap.

Evidence: It’s throwing an error “There was a problem with your submission.
bugs support value lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
source plugin
complaint “System Error” support · 2019-09-13T18:00:24+00:00 · high severity · gravityforms

“System Error”: users show bugs, support pain that may indicate a product gap.

Evidence: “System Error” Hello, I’m getting a “System error” message when submitting the form I just created on https://scratchoff.com/online-payments/ .
bugs support payment lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
source plugin
complaint Account ID support · 2019-07-01T15:45:58+00:00 · medium severity · gravityforms

Account ID: users show support pain that may indicate a product gap.

Evidence: Account ID Can you please add support for the Account ID field in the Heartland control panel for when transactions occur through this plugin?
support lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
source plugin
mixed Processor Configuration Error support · 2017-09-19T19:03:35+00:00 · high severity · gravityforms

Processor Configuration Error: users show bugs, support, setup pain that may indicate a product gap.

Evidence: Processor Configuration Error I’m consistently getting a “Processor Configuration error” when trying to submit a payment by e-check.
bugs support setup lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
source plugin
mixed Required Fields not working when plugin activated support · 2017-03-28T16:50:00+00:00 · high severity · gravityforms

Required Fields not working when plugin activated: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence: After some trouble shooting I found out that it works fine when the SecureSubmit add-on is disabled, but doesn’t work when it is enabled.
bugs missing feature support setup lead capture reliability Proof Blocked card complete Evidence linked to opportunity
Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor gravityforms submissions, notification delivery, spam, and CRM handoffs
source plugin