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Source evidence

Processor Configuration Error

Global Payments SecureSubmit Addon for Gravity Forms · support · 2017-09-19T19:03:00+00:00

Global Payments SecureSubmit Addon for Gravity Forms plugin evidence original source source API
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support
davekuhar resolved
I’m consistently getting a “Processor Configuration error” when trying to submit a payment by e-check. I don’t get an error when making a credit card payment. Both are using the same API keys. What could be causing this problem? The page I need help with: [ log in to see the link] transmitstudio, Thank you for reporting this issue you are having regarding e-check payments. To allow us to help you more effectively, can you please reach out to our team at securesubmitcert@e-hps.com . Please provide as much information that you can that may help us gain more knowledge of this issue. We will get back to you, as soon as possible, with any updates. Thanks, Dan Hey Dan, thanks for replying. I also reached out via your site’s contact form and have worked out the issue with tech support. It seems my client hasn’t yet set up ACH processing. I’m sure once that’s worked out the error will be corrected. transmitstudio, That is good news. Thanks for the follow up. Thanks, Dan

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dthawkins 2017-09-21T13:28:00+00:00

transmitstudio, Thank you for reporting this issue you are having regarding e-check payments. To allow us to help you more effectively, can you please reach out to our team at securesubmitcert@e-hps.com . Please provide as much information that you can that may help us gain more knowledge of this issue. We will get back to you, as soon as possible, with any updates. Thanks, Dan

davekuhar 2017-09-21T18:00:00+00:00

Hey Dan, thanks for replying. I also reached out via your site’s contact form and have worked out the issue with tech support. It seems my client hasn’t yet set up ACH processing. I’m sure once that’s worked out the error will be corrected.

dthawkins 2017-09-21T18:41:00+00:00

transmitstudio, That is good news. Thanks for the follow up. Thanks, Dan