WPIntell

banckle-live-chat-for-wordpress

Banckle Chat

Banckle.Chat provides you a feature rich, reliable, economical and highly customizable live chat platform, for effective communication with visitors.

banckle banckle chat chat chat online chat software
50.2 Open evidence Open API Open on WordPress.org
10
34.6K
2.3
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13
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Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

45 / 57 rows with source links

78.9% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

12 rows with no attached evidence

0 rows have source counts but still need direct links.

Download Momentum

180 days
38 74 -48.6% 283

Source Evidence

Open evidence explorer
complaint support · high severity · relevance 0.96
[Plugin: Banckle Live Chat] The ability to initiate live chat with visitors is broken

[Plugin: Banckle Live Chat] The ability to initiate live chat with visitors is broken: users show bugs, missing feature, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
[Plugin: Banckle Live Chat] The ability to initiate live chat with visitors is broken I tried to get this to work but its broken.
mixed support · high severity · relevance 0.95
[Plugin: Banckle Live Chat] Fatal error in PHP, cannot activate plugin

[Plugin: Banckle Live Chat] Fatal error in PHP, cannot activate plugin: users show bugs, compatibility, performance pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
[Plugin: Banckle Live Chat] Fatal error in PHP, cannot activate plugin Got error message when trying to activate: Fatal error: Cannot redeclare blc_init() (previously declared in /MYSITE.COM/wp-content/plugins/broken-link-checker/core/init.php:257) in /MYSITE.COM/wp-content/plugins/banckle-live-chat-for-wordpress/banckleLiveChat.php on line 35 Any solution?
mixed support · high severity · relevance 0.88
[Plugin: Banckle Live Chat] Misleading Description

[Plugin: Banckle Live Chat] Misleading Description: users show bugs, pricing, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
The plugin file may be free, but the service costs $6 per agent per month as of this writing.
complaint review · high severity · relevance 0.85
App is Free Service is Not

App is Free Service is Not: users show pricing, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
App is Free Service is Not The app is free, but in order to use it then you have to pay.
praise review · high severity · relevance 0.6
Paid Plugin

Paid Plugin: users show pricing, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Paid Plugin This is another Paid Plugin.
complaint support · medium severity · relevance 0.93
[Plugin: Banckle Live Chat] Just upgraded Plugin and now settings don't work

[Plugin: Banckle Live Chat] Just upgraded Plugin and now settings don't work: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
[Plugin: Banckle Live Chat] Just upgraded Plugin and now settings don't work I just recently decided to update plugin and also wordpress and the plugin stopped working properly.
complaint support · medium severity · relevance 0.93
[Plugin: Banckle Live Chat] Add Custom Chat Button?

[Plugin: Banckle Live Chat] Add Custom Chat Button?: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Ideally, I’d love to use the same chat button “Online – Start Chat Now” that’s displayed on the Banckle.com website.
complaint support · medium severity · relevance 0.86
[Plugin: Banckle Live Chat] Difficult to activate

[Plugin: Banckle Live Chat] Difficult to activate: users show missing feature, support, setup pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
[Plugin: Banckle Live Chat] Difficult to activate After half an hour working through the complex instructions, several times, I completely failed to activate this plugin.
complaint support · medium severity · relevance 0.86
[Plugin: Banckle Live Chat] Dead dashboard page

[Plugin: Banckle Live Chat] Dead dashboard page: users show bugs, compatibility, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Incompatible with WP 321?
mixed support · medium severity · relevance 0.84
[Plugin: Banckle Live Chat] Cannot complete configuration of Banckle live Chat

[Plugin: Banckle Live Chat] Cannot complete configuration of Banckle live Chat: users show bugs, compatibility, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
[Plugin: Banckle Live Chat] Cannot complete configuration of Banckle live Chat Warning: file_get_contents() /banckleLiveChat.php on line 225 Warning: file_get_contents() /banckleLiveChat.php on line 225 @bnick7 , could you please share a bit mroe about your site and/hosting environment.

Competitor Context

1 shown
HappyFox Chat – Live Chat Plugin for WordPress Websites praise owner · intel 64.4 · weakness 52.9
praise owner
stale update history below-average rating missing feature setup 2 source links Proof Blocked Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source 1 source 2

Repeated Themes

0 shown

No repeated plugin-level themes have been generated yet.

Collected Signals

19 shown from 19 collected
complaint Be WARNED Vendor will Reroute your Customers! (1 star) review · 2014-02-04T18:03:26+00:00 · medium severity · banckle chat

Be WARNED Vendor will Reroute your Customers!: users show bugs, missing feature, pricing pain that may indicate a product gap.

Evidence: Free for the first year at that time, it worked great for us.
bugs missing feature pricing value support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed Chat For Admin Dashboard? support · 2013-11-27T01:01:48+00:00 · medium severity · banckle chat

Chat For Admin Dashboard?: users show compatibility, performance, support pain that may indicate a product gap.

Evidence: I am trying to find a chat plugin that will work only inside of the dashboard for quick admin chats and doesn’t slow down the blog too much.
compatibility performance support migration support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed does this plugin work with WP 3.6.1 Multisite? support · 2013-10-22T17:31:54+00:00 · low severity · banckle chat

does this plugin work with WP 3.6.1 Multisite?: users show compatibility, missing feature, support pain that may indicate a product gap.

Evidence: First of all, please accept the apology for the delayed response.
compatibility missing feature support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint App is Free Service is Not (1 star) review · 2013-02-06T22:16:25+00:00 · high severity · banckle chat

App is Free Service is Not: users show pricing, support pain that may indicate a product gap.

Evidence: App is Free Service is Not The app is free, but in order to use it then you have to pay.
pricing support value support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Paid Plugin (5 stars) review · 2012-11-26T18:03:13+00:00 · high severity · banckle chat

Paid Plugin: users show pricing, support pain that may indicate a product gap.

Evidence: Paid Plugin This is another Paid Plugin.
pricing support value support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint [Plugin: Banckle Live Chat] Brilliant support · 2012-08-16T21:37:14+00:00 · medium severity · banckle chat

[Plugin: Banckle Live Chat] Brilliant: users show missing feature, support pain that may indicate a product gap.

Evidence: [Plugin: Banckle Live Chat] Brilliant Works as advertised and great online support http://wordpress.org/extend/plugins/banckle-live-chat-for-wordpress/ Works as advertised and great online support http://wordpress.org/extend/plugins/banckle-live-chat-for-wordpress/ Hello Tom, Many thanks for the compliments and sharing your experience.
missing feature support reliable support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint [Plugin: Banckle Live Chat] WOW! Great plugin support · 2012-08-16T19:46:29+00:00 · medium severity · banckle chat

[Plugin: Banckle Live Chat] WOW! Great plugin: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence: Great plugin LOVE this plugin!!!!
bugs missing feature support easy support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint [Plugin: Banckle Live Chat] Just upgraded Plugin and now settings don't work support · 2012-08-09T17:32:45+00:00 · medium severity · banckle chat

[Plugin: Banckle Live Chat] Just upgraded Plugin and now settings don't work: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence: [Plugin: Banckle Live Chat] Just upgraded Plugin and now settings don't work I just recently decided to update plugin and also wordpress and the plugin stopped working properly.
bugs compatibility missing feature support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint [Plugin: Banckle Live Chat] is this free ? support · 2012-08-03T06:23:22+00:00 · medium severity · banckle chat

[Plugin: Banckle Live Chat] is this free ?: users show missing feature, pricing, support pain that may indicate a product gap.

Evidence: [Plugin: Banckle Live Chat] is this free ?
missing feature pricing support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint [Plugin: Banckle Live Chat] The ability to initiate live chat with visitors is broken support · 2012-07-15T02:16:08+00:00 · high severity · banckle chat

[Plugin: Banckle Live Chat] The ability to initiate live chat with visitors is broken: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence: [Plugin: Banckle Live Chat] The ability to initiate live chat with visitors is broken I tried to get this to work but its broken.
bugs missing feature support easy support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint [Plugin: Banckle Live Chat] Difficult to activate support · 2012-06-26T10:12:58+00:00 · medium severity · banckle chat

[Plugin: Banckle Live Chat] Difficult to activate: users show missing feature, support, setup pain that may indicate a product gap.

Evidence: [Plugin: Banckle Live Chat] Difficult to activate After half an hour working through the complex instructions, several times, I completely failed to activate this plugin.
missing feature support setup easy support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint [Plugin: Banckle Live Chat] why are you guys so deceptive? support · 2012-05-20T20:21:55+00:00 · medium severity · banckle chat

[Plugin: Banckle Live Chat] why are you guys so deceptive?: users show missing feature, support, setup pain that may indicate a product gap.

Evidence: Telling people the plugin is free to have them waste their time installing it then only to be told we have to sign up and it’s free only for 30 days is being deceptive.
missing feature support setup support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint Banckle Live Chat: Love it! support · 2012-03-22T18:36:09+00:00 · medium severity · banckle chat

Banckle Live Chat: Love it!: users show support, setup pain that may indicate a product gap.

Evidence: Banckle Live Chat: Love it!
support setup value support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint [Plugin: Banckle Live Chat] Super Plugin! Great Plugin! support · 2012-02-19T13:57:16+00:00 · medium severity · banckle chat

[Plugin: Banckle Live Chat] Super Plugin! Great Plugin!: users show missing feature, pricing, support pain that may indicate a product gap.

Evidence: Great Plugin!
missing feature pricing support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint [Plugin: Banckle Live Chat] Dead dashboard page support · 2011-09-07T08:03:26+00:00 · medium severity · banckle chat

[Plugin: Banckle Live Chat] Dead dashboard page: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence: Incompatible with WP 321?
bugs compatibility support reliable support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed [Plugin: Banckle Live Chat] Misleading Description support · 2011-08-22T16:06:22+00:00 · high severity · banckle chat

[Plugin: Banckle Live Chat] Misleading Description: users show bugs, pricing, support pain that may indicate a product gap.

Evidence: The plugin file may be free, but the service costs $6 per agent per month as of this writing.
bugs pricing support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint [Plugin: Banckle Live Chat] Add Custom Chat Button? support · 2011-08-04T23:32:46+00:00 · medium severity · banckle chat

[Plugin: Banckle Live Chat] Add Custom Chat Button?: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence: Ideally, I’d love to use the same chat button “Online – Start Chat Now” that’s displayed on the Banckle.com website.
bugs compatibility missing feature support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed [Plugin: Banckle Live Chat] Cannot complete configuration of Banckle live Chat support · 2011-03-03T09:01:55+00:00 · medium severity · banckle chat

[Plugin: Banckle Live Chat] Cannot complete configuration of Banckle live Chat: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence: [Plugin: Banckle Live Chat] Cannot complete configuration of Banckle live Chat Warning: file_get_contents() /banckleLiveChat.php on line 225 Warning: file_get_contents() /banckleLiveChat.php on line 225 @bnick7 , could you please share a bit mroe about your site and/hosting environment.
bugs compatibility support setup support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin
mixed [Plugin: Banckle Live Chat] Fatal error in PHP, cannot activate plugin support · 2011-02-28T23:44:47+00:00 · high severity · banckle chat

[Plugin: Banckle Live Chat] Fatal error in PHP, cannot activate plugin: users show bugs, compatibility, performance pain that may indicate a product gap.

Evidence: [Plugin: Banckle Live Chat] Fatal error in PHP, cannot activate plugin Got error message when trying to activate: Fatal error: Cannot redeclare blc_init() (previously declared in /MYSITE.COM/wp-content/plugins/broken-link-checker/core/init.php:257) in /MYSITE.COM/wp-content/plugins/banckle-live-chat-for-wordpress/banckleLiveChat.php on line 35 Any solution?
bugs compatibility performance support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload
source plugin