WPIntell

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ticketing system

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Competitors

3 shown

Evidence

Open evidence explorer
complaint Inquiry About JS Help Desk Pro WP Plugin Updates and Compatibility

Inquiry About JS Help Desk Pro WP Plugin Updates and Compatibility: users show security, bugs, compatibility pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Inquiry About JS Help Desk Pro WP Plugin Updates and Compatibility Hi, We purchased the JS Help Desk Pro WP plugin on December 3, 2018, and have been using it on our website ever since. complaint Fatal error on activation

Fatal error on activation: users show security, bugs, compatibility pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Fatal error on activation Hello, i recently updated the plugin from an old version and i’m getting fatal error on activation. complaint Restore My account

Restore My account: users show bugs, compatibility, support pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Restore My account When I tried to load my domain, this is what I see There *has been a critical error on this website* The page I need help with: [ log in to see the link] When I tried to load my domain, this is what I see There *has been a critical error on this website* The page I need help with: [ log in to see the link] Hi, Enable debug log and check th complaint Critical Error

Critical Error: users show bugs, missing feature, support pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Critical Error I deactivated the plugin and the white screen of death that provided a critical error went away. mixed Issue with the last WP update?

Issue with the last WP update?: users show security, bugs, compatibility pain that may indicate a product gap.

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent · Issue with the last WP update? complaint Now what I expected

Now what I expected: users show bugs, pricing, setup pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Now what I expected I Downloaded and installed and found out that if you want it to work like it should you have to dish out additional money for the addons to get it to work. complaint Worst Support Ever

Worst Support Ever: users show missing feature, pricing, support pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Worst Support Ever I don’t recommend dealing with the author at all 1) he does not understand English 2) Never reply with a complete answer 3) All answers ” this option needs a developer” and he is trying to make more money with the support he provides. complaint Do Not Use It I lost my money

Do Not Use It I lost my money: users show pricing, support pain that may indicate a product gap.

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent · We’d like to clarify that the charge you mentioned was for the automatic renewal of your subscription, which was initially purchased a year ago. complaint Still fatal error on activation

JS Help Desk produced fatal activation errors and login redirects with custom admin URL plugins, requiring manual code edits until a future update.

JS Help Desk – AI-Powered Support & Ticketing System · there has to be a permanent fix you can apply as many other plugins work fine with changing the admin path complaint Free Version no good

The reviewer said the free help desk plugin is buggy and the frontend submit button does not work, blocking purchase confidence.

JS Help Desk – AI-Powered Support & Ticketing System · submit button on front end doesn’t work correctly complaint Fatal error: after upgrading to PHP8.4

A user reports SupportCandy fatal type errors and nullable-parameter issues after upgrading to PHP 8.4, while support asks for exact traces to reproduce.

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent · Please update the plugin at your earliest as it might keep lots of users websites at risk. complaint New agent not possible

A SupportCandy user said the latest update made creating new agents impossible and left the system unusable for them.

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent · Since the last update, it is no longer possible to create new agents. complaint Shortcode stopped working

A five-year SupportCandy installation’s main shortcode stopped working even after updates, disabling other plugins, and switching to a default theme.

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent · Deactivated all the plugins. Tested with Twenty Twenty-Five. Nothing working. praise Best Helpdek Plugin with great support

Best Helpdek Plugin with great support: users show bugs, missing feature, support pain that may indicate a product gap.

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent · Best Helpdek Plugin with great support We evaluated different solutions for a support tool / ticket system. mixed supportcandy.net has trojan error

A user reports the vendor site being blocked as a trojan, and support says Malwarebytes confirmed it was a false positive.

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent · Website blocked due to trojanWebsite blocked: https://supportcandy.net praise super helpful for handling contact forms

super helpful for handling contact forms: users show security, support pain that may indicate a product gap.

HelpDesk Contact Form · super helpful for handling contact forms HelpDesk is great for handling all the messages we get from contact forms. neutral Error Critical

Error Critical: users show bugs, support, setup pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Error Critical Hi, I am getting this message from Wordfence: The “JS Help Desk” plugin has been removed from wordpress.org but is still installed on your site. praise Moved from Zendesk – Best move ever!!

Moved from Zendesk – Best move ever!!: users show support pain that may indicate a product gap.

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent · Moved from Zendesk – Best move ever!! praise Very good plugin

Very good plugin: users show support pain that may indicate a product gap.

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent · Very good plugin I had a project where I thought Support Candy would be a good solution, and so I deployed it on a test system. complaint We have concern related ticket detail page

We have concern related ticket detail page: users show bugs, compatibility, missing feature pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · So We would like to give our partners only (internal-note div data) instead of All thread. complaint Support Tickets menu/tab disappeared, unable to access ticket dashboard

Support Tickets menu/tab disappeared, unable to access ticket dashboard: users show bugs, compatibility, missing feature pain that may indicate a product gap.

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent · Support Tickets menu/tab disappeared, unable to access ticket dashboard Hi, I'm using the latest version of SupportCandy on my WordPress website. complaint Help desk has gone blank

Help desk has gone blank: users show bugs, compatibility, support pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Help desk has gone blank jshelpdesk is not showing on it’s pages anymore. complaint “Add” Buttons not displaying

“Add” Buttons not displaying: users show bugs, compatibility, missing feature pain that may indicate a product gap.

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent · “Add” Buttons not displaying Hi, I downloaded the free version of SupportCandy to demo and I really like what I’ve seen so far. complaint Worst plugin ever

Worst plugin ever: users show bugs, compatibility, performance pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Worst plugin ever Ok, i tried to install it, in last step i get error Than i cant believe my eyes cause most of database data was deleted (data from plugin, my theme, setting,…) Maybe you will be lucky, but i recommend not to install it. complaint Poor Support For Paid Pro Version

Poor Support For Paid Pro Version: users show bugs, performance, pricing pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Poor Support For Paid Pro Version I like the plugin initially, so much so I paid for the PRO version but the support experience is really poor. complaint Worst plugin with prove

Worst plugin with prove: users show bugs, performance, missing feature pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · First, for each option, you need a separate plugin. complaint My Email notification is not working

My Email notification is not working: users show pricing, support, setup pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · My Email notification is not working I have set up the email notification for JS Helpdesk plugin, Email Notification is not working, Kindly help The page I need help with: [ log in to see the link] I have set up the email notification for JS Helpdesk plugin, Email Notification is not working, Kindly help The page I need help with: [ log in to see the link] H complaint Replacing the Visual Editor

Replacing the Visual Editor: users show bugs, missing feature, support pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Replacing the Visual Editor Hi, First of all thanks for your awesome plugin, It’s really eye catching and full of awesome features. mixed Database upgrade?

Database upgrade?: users show bugs, compatibility, performance pain that may indicate a product gap.

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent · Database upgrade? mixed issues with view more

issues with view more: users show bugs, compatibility, missing feature pain that may indicate a product gap.

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent · issues with view more I notice that I can no longer hit view more on my tickets and see additional details that require more space. mixed Close ticket customer notification

Close ticket customer notification: users show bugs, missing feature, support pain that may indicate a product gap.

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent · Close ticket customer notification Hi, I am trying to setup the plugin, everything works, now I am just strugling with setting Close ticket customer notification – even when ticket is set as Closed (“Uzavřené” in Czech language), the receiving mail is for reply status … Is there something wrong with my setting? mixed Page

Page: users show bugs, compatibility, support pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Page Hi, I created a page called support and added the shortcode [jssupportticket]. complaint {TICKETURL} gives ‘no permission’

{TICKETURL} gives ‘no permission’: users show compatibility, missing feature, support pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · {TICKETURL} gives ‘no permission’ Hi, I love your plugin. complaint Paid support is not woking for subscription

Paid support is not woking for subscription: users show pricing, support, setup pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Paid support is not woking for subscription Hi, Paid support is not working for Subscription. complaint Awful customer service

Awful customer service: users show performance, missing feature, support pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Awful customer service Think carefully before about the support you expect before using this plugin. mixed Reset form button confused with submit button upon opening new ticket

Reset form button confused with submit button upon opening new ticket: users show bugs, missing feature, support pain that may indicate a product gap.

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent · Reset form button confused with submit button upon opening new ticket Hi, The layout for new tickets is far different from the one for answering. mixed Almost great, except it’s missing one key feature.

A reviewer likes SupportCandy but says the lack of ticket merging leaves duplicate sales and customer tickets messy and hard to manage.

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent · the ability to merge tickets is missing... duplicate tickets that we should merge, but we can’t and it makes everything a mess. question The date field is set as “input type text”

The date field is set as “input type text”: users show bugs, missing feature, support pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Hi, Help Desk add datepicker class with the date custom field. complaint Email for reporting issues

Email for reporting issues: users show bugs, support pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Email for reporting issues Hi Is there an email address that can be used to contact the developers regarding an issue with the plugin, without having to create an additional account? complaint Tickets Missing

Tickets Missing: users show missing feature, support pain that may indicate a product gap.

JS Help Desk – AI-Powered Support & Ticketing System · Tickets Missing After updating the plugin to the latest version my tickets are not showing After updating the plugin to the latest version my tickets are not showing Hi, Problem solved.