Source evidence

issues with view more

SupportCandy – Helpdesk & Customer Support Ticket System · support · 2026-01-28T04:24:00+00:00

SupportCandy – Helpdesk & Customer Support Ticket System plugin evidence original source source API

mixedsentiment

mediumseverity

0.84relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

2 / 25 rows with source links

8.0% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

23 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

gpb68 resolved

I notice that I can no longer hit view more on my tickets and see additional details that require more space. Is this due to a recent change in the plugin? Hi @gpb68 , Thank you for reporting this. In most cases, the “View More” button not working is caused by the browser zoom level. Could you please check if your browser is zoomed out below 100%? If it is, try setting it back to 100% and see if the issue persists. If your browser zoom is already at 100% and the problem continues, please check for a possible plugin conflict. You can do this safely on a staging site by temporarily deactivating other plugins and testing again to see if the issue is resolved. Let us know what you find so we can assist you further. Best regards, The SupportCandy Team It was thank you, when I returned it to 100% it worked. Thanks for confirming, @gpb68 — glad to hear it’s working as expected now 👍 We appreciate you sharing this. We’ll add this scenario to our bug-fix queue and check if we can improve the behavior in future updates. If you notice anything else, feel free to let us know.

Commercial Context

Opportunity

support triage and conversation operations

support triage and conversation operations for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: group repeated conversation patterns, generate support-ready diagnostics, and route urgent threads before they become churn

Investigate Pain card complete market

Analysis

heuristic-v1

Summary: issues with view more: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence quote: issues with view more I notice that I can no longer hit view more on my tickets and see additional details that require more space.

Affected feature: reporting

bugs compatibility missing feature support

Plugin

API

SupportCandy – Helpdesk & Customer Support Ticket System

10.0K active installs · 504.5K downloads · rating 98.0

customer support helpdesk support ticket ticketing system

Comments

3 shown

miliighe 2026-01-28T07:19:00+00:00

Hi @gpb68 , Thank you for reporting this. In most cases, the “View More” button not working is caused by the browser zoom level. Could you please check if your browser is zoomed out below 100%? If it is, try setting it back to 100% and see if the issue persists. If your browser zoom is already at 100% and the problem continues, please check for a possible plugin conflict. You can do this safely on a staging site by temporarily deactivating other plugins and testing again to see if the issue is resolved. Let us know what you find so we can assist you further. Best regards, The SupportCandy Team

gpb68 2026-01-28T07:58:00+00:00

It was thank you, when I returned it to 100% it worked.

miliighe 2026-01-28T10:29:00+00:00

Thanks for confirming, @gpb68 — glad to hear it’s working as expected now 👍 We appreciate you sharing this. We’ll add this scenario to our bug-fix queue and check if we can improve the behavior in future updates. If you notice anything else, feel free to let us know.