Evidence explorer
Source-backed conversations used by the intelligence layer.
32visible evidence rows
9complaints
2praise
2high severity
32linked opportunities
0evidence only
knowledgebaseplugin filter
Top Plugins
source concentration
Knowledge Base · 32
Analyzed Conversations
32 shown
mixed
support · high severity · relevance 0.95
Switch Plugin – Possible?
Switch Plugin – Possible?: users show security, bugs, compatibility pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
security
bugs
compatibility
performance
Proof Blocked
card complete
Evidence linked to opportunity
24 replies
Knowledge Base · Hi, I wish to switch to your Knowledge Base Plugin from a previous plugin which is no longer active or updated, support for newer PHP versions and has security issues.
mixed
support · high severity · relevance 0.83
403 error
403 error: users show bugs, performance, setup pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
bugs
performance
setup
value
Proof Blocked
card complete
Evidence linked to opportunity
1 replies
Knowledge Base · 403 error Hi there, I installed the plugin but it messed up the site and got a fatal error.
complaint
support · medium severity · relevance 0.93
Layout not following theme.
Layout not following theme.: users show bugs, compatibility, missing feature pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
bugs
compatibility
missing feature
pricing
Proof Blocked
card complete
Evidence linked to opportunity
4 replies
Knowledge Base · Layout not following theme.
complaint
support · medium severity · relevance 0.92
Knowledge Base Visibility Based on User Roles
Knowledge Base Visibility Based on User Roles: users show compatibility, missing feature, support pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
compatibility
missing feature
support
setup
Proof Blocked
card complete
Evidence linked to opportunity
7 replies
Knowledge Base · Knowledge Base Visibility Based on User Roles Hi, I would like to configure the Knowledge Base so that it is visible only to specific user roles within our website.
complaint
support · medium severity · relevance 0.86
Topics (Categories) Don't Float
Topics (Categories) Don't Float: users show bugs, compatibility, setup pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
bugs
compatibility
setup
Proof Blocked
card complete
Evidence linked to opportunity
3 replies
Knowledge Base · It’s my own custom designed theme and I know nothing else is conflicting.
mixed
support · medium severity · relevance 0.85
Single column display instead of multi column
Single column display instead of multi column: users show bugs, compatibility, missing feature pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
bugs
compatibility
missing feature
pricing
Proof Blocked
card complete
Evidence linked to opportunity
17 replies
Knowledge Base · Latest version of WordPress with Suffusion as the theme.
mixed
support · medium severity · relevance 0.85
Breadcrumbs, category order, search, formatting?
Breadcrumbs, category order, search, formatting?: users show bugs, compatibility, performance pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
bugs
compatibility
performance
missing feature
Proof Blocked
card complete
Evidence linked to opportunity
8 replies
Knowledge Base · Breadcrumbs, category order, search, formatting?
mixed
support · medium severity · relevance 0.84
plugin doesn’t take the current theme style
plugin doesn’t take the current theme style: users show bugs, compatibility, missing feature pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
bugs
compatibility
missing feature
support
Proof Blocked
card complete
Evidence linked to opportunity
13 replies
Knowledge Base · plugin doesn’t take the current theme style Hi, Why does the plugin not take the current theme style?
mixed
support · medium severity · relevance 0.84
Translateble string
Translateble string: users show bugs, compatibility, missing feature pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
bugs
compatibility
missing feature
support
Proof Blocked
card complete
Evidence linked to opportunity
3 replies
Knowledge Base · Translateble string Hi, I would try to translate the search box placeholder, but even if I overwrite it in the po file, the translation will not appear.
complaint
support · medium severity · relevance 0.8
Full width article page
Full width article page: users show compatibility, missing feature pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
compatibility
missing feature
value
Proof Blocked
card complete
Evidence linked to opportunity
7 replies
Knowledge Base · Full width article page Is this possible to do?
mixed
support · medium severity · relevance 0.78
Would love to see a demo
Would love to see a demo: users show compatibility, missing feature, setup pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
compatibility
missing feature
setup
quality
Proof Blocked
card complete
Evidence linked to opportunity
3 replies
Knowledge Base · Would love to see a demo Hey, this new KB looks interesting.
mixed
support · medium severity · relevance 0.78
Search Box on Topic page?
Search Box on Topic page?: users show compatibility, missing feature, setup pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
compatibility
missing feature
setup
reliable
Proof Blocked
card complete
Evidence linked to opportunity
7 replies
Knowledge Base · But, I just made some changes to the beta in the repository and implemented a new shortcode for the search form.
mixed
support · medium severity · relevance 0.78
Sub-category link doesn't work
Sub-category link doesn't work: users show bugs, compatibility, missing feature pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
bugs
compatibility
missing feature
value
Proof Blocked
card complete
Evidence linked to opportunity
7 replies
Knowledge Base · Is this a known issue?
complaint
support · medium severity · relevance 0.75
Disable Catagory Title Linking?
Disable Catagory Title Linking?: users show compatibility, missing feature pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
compatibility
missing feature
Proof Blocked
card complete
Evidence linked to opportunity
1 replies
Knowledge Base · Is it possible to disable catagory titles linking somewhere?
complaint
support · medium severity · relevance 0.75
php Error
php Error: users show bugs, compatibility pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
bugs
compatibility
value
translation
Proof Blocked
card complete
Evidence linked to opportunity
1 replies
Knowledge Base · php Error Notice : Function _load_textdomain_just_in_time was called incorrectly .
complaint
support · medium severity · relevance 0.75
Sidebar moving down the page
Sidebar moving down the page: users show compatibility, missing feature pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
compatibility
missing feature
Proof Blocked
card complete
Evidence linked to opportunity
1 replies
Knowledge Base · Sidebar moving down the page Hi, I switched to the Athemes Astrid theme.
complaint
support · medium severity · relevance 0.75
Restrict KB articles based on user roles
Restrict KB articles based on user roles: users show compatibility, support pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
compatibility
support
support
quality
Proof Blocked
card complete
Evidence linked to opportunity
1 replies
Knowledge Base · Restrict KB articles based on user roles Hi, the plugin is great and does pretty much exactly what I want.
mixed
support · medium severity · relevance 0.72
Widget for KB categories
Widget for KB categories: users show compatibility, missing feature pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
compatibility
missing feature
reliable
Proof Blocked
card complete
Evidence linked to opportunity
3 replies
Knowledge Base · I like the idea of the knowledge base but for more functionality I would like the KB category in the widget section.
complaint
support · medium severity · relevance 0.69
Permissions work on articles themselves, but still show in search results
Permissions work on articles themselves, but still show in search results: users show setup pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
setup
reliable
Proof Blocked
card complete
Evidence linked to opportunity
1 replies
Knowledge Base · This works very well: only people with the appropriate roles can read the given articles.
mixed
support · medium severity · relevance 0.66
Knowledgebase article list not displaying
Knowledgebase article list not displaying: users show bugs pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
bugs
reliable
Proof Blocked
card complete
Evidence linked to opportunity
3 replies
Knowledge Base · Hi, The new version works even better with categories and is better able to handle single and multiple levels of categories of the knowledgebase.
mixed
support · medium severity · relevance 0.66
How to make the knowledgebase page to be the home page of WordPress
How to make the knowledgebase page to be the home page of WordPress: users show support pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
support
reliable
support
Proof Blocked
card complete
Evidence linked to opportunity
3 replies
Knowledge Base · How to make the knowledgebase page to be the home page of WordPress How to make the knowledgebase page to be the home page of WordPress As is: Home >> Knowledgebase >> Section1 To be: Knowledgebase(Home) >> Section1 The page I need help with: [ log in to see the link] How to make the knowledgebase page to be the home page of WordPress As is: Home >> Knowledg
praise
review · medium severity · relevance 0.38
Knowledgebase
Knowledgebase: praise conversation with limited structured signal.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked
card complete
Evidence linked to opportunity
5 star review
1 replies
Knowledge Base · Knowledgebase Nice. Very functional Nice. Very functional Thank you for the 5-star review 🙂 Thank you for the 5-star review 🙂
praise
review · medium severity · relevance 0.38
Everything that you need for a good knowledge base
Everything that you need for a good knowledge base: users praise quality, which suggests what competitors already do well.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
quality
Proof Blocked
card complete
Evidence linked to opportunity
5 star review
1 replies
Knowledge Base · Everything that you need for a good knowledge base The plugin is great, it comes with everything that you need for a good knowledge base.
question
support · low severity · relevance 0.68
visibility sections
visibility sections: users show compatibility, missing feature, support pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
compatibility
missing feature
support
Proof Blocked
card complete
Evidence linked to opportunity
2 replies
Knowledge Base · So, if there are now articles yet in the section, I would like to show the sections… thank you in advance, Dirk Hi, is there a way to list the sections even when there are not yet any articles assigned too.
question
support · low severity · relevance 0.57
Title: Changing the Structure of Dynamically Generated URL
Title: Changing the Structure of Dynamically Generated URL: users show missing feature, support pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
missing feature
support
Proof Blocked
card complete
Evidence linked to opportunity
1 replies
Knowledge Base · The page I need help with: [ log in to see the link] I have a problem with my URL structure.
question
support · low severity · relevance 0.57
Knowledge Base articles do not load CSS with Divi
Knowledge Base articles do not load CSS with Divi: users show compatibility, missing feature pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
compatibility
missing feature
Proof Blocked
card complete
Evidence linked to opportunity
1 replies
Knowledge Base · Knowledge Base articles do not load CSS with Divi Hi Ajay, Is it possible to make Knowledge Base articles display correctly in Divi, respecting the CSS?
mixed
support · low severity · relevance 0.57
Search box button
Search box button: users show missing feature, support pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
missing feature
support
value
Proof Blocked
card complete
Evidence linked to opportunity
1 replies
Knowledge Base · Search box button Hello, I need an advise as I need to add value text to the search box button and I couldn’t find anything at the settings.
mixed
support · low severity · relevance 0.57
Export knowledge base text to a file
Export knowledge base text to a file: users show missing feature, migration pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
missing feature
migration
easy
export
Proof Blocked
card complete
Evidence linked to opportunity
1 replies
Knowledge Base · Export knowledge base text to a file Is it possible to export the knowledge base pages for a pdf, xml etc?
question
support · low severity · relevance 0.51
widgets or remove sidebar
widgets or remove sidebar: users show compatibility pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
compatibility
Proof Blocked
card complete
Evidence linked to opportunity
1 replies
Knowledge Base · widgets or remove sidebar Hi, on our theme we don’t use sidebars.
mixed
support · low severity · relevance 0.51
No screenshots?
No screenshots?: users show support pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
support
support
Proof Blocked
card complete
Evidence linked to opportunity
1 replies
Knowledge Base · https://webberzone.com/support/knowledgebase/ Please see here: https://ps.w.org/knowledgebase/assets/screenshot-2.png?rev=2648558 Screenshot 2 was supposed to have been of the front end.
question
support · low severity · relevance 0.45
Change URL structure
Change URL structure: question conversation with limited structured signal.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked
card complete
Evidence linked to opportunity
1 replies
Knowledge Base · Change URL structure Hello. Is there anyway I could set the plugin to not separate the terms from the categories in the URL ? like domain.com/knowledgebase/section/article Instead of two domain.com/knowledgebase/section domain.com/knowledgebase/article This would be awesome, thanks ! Hello. Is there anyway I could set the plugin to not separate the terms fro
question
support · low severity · relevance 0.45
Password Protection of Knowledge Base
Password Protection of Knowledge Base: question conversation with limited structured signal.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked
card complete
Evidence linked to opportunity
1 replies
Knowledge Base · Password Protection of Knowledge Base Hi @all , i want to password-protect the knowledge base. How can i do this – i do not found any hints in the plugin. Tnx Sebastian Hi @all , i want to password-protect the knowledge base. How can i do this – i do not found any hints in the plugin. Tnx Sebastian There isn’t a way to directly password protect the KB. One w