Simple Tickets

complaint Doesn’t work in WP 4.5.2 support · 2020-09-22T00:14:55+00:00 · high severity · simple tickets

Doesn’t work in WP 4.5.2: users show security, bugs, compatibility pain that may indicate a product gap.

Evidence: Doesn’t work in WP 4.5.2 Installs but does not function under WP 4.5.2.

security bugs compatibility support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint No new rticket support · 2020-05-09T13:18:16+00:00 · medium severity · simple tickets

No new rticket: users show compatibility, support pain that may indicate a product gap.

Evidence: No new rticket ST in the WP dashboard has only Admin and Simple Tickets.

compatibility support easy dashboard support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint No General Setting Menu support · 2018-07-23T16:22:17+00:00 · medium severity · simple tickets

No General Setting Menu: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence: No General Setting Menu I click on Simple Tickets in the top left of the menu.

bugs compatibility missing feature support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload

source plugin

question Search? support · 2018-05-10T03:39:36+00:00 · low severity · simple tickets

Search?: question conversation with limited structured signal.

Evidence: Search? Is there any way to search tickets? Prefer the body, not just the title? Thanks! Is there any way to search tickets? Prefer the body, not just the title? Thanks! Hello lwapo the search function is something we are looking into and hopefully we can add it on the next update. Regards Paul Hello lwapo the search function is something we are looking into

support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Redirecting ticket page? support · 2018-05-07T13:45:47+00:00 · low severity · simple tickets

Redirecting ticket page?: users show support pain that may indicate a product gap.

Evidence: Kind regards Kepler Hello Kepler thank you for your question, yes there would be a way to do this and we can look into this for you on the next update 🙂 thank you for your support.

support support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Thanks for this plugin! Wishes + One Bug support · 2017-03-11T18:44:27+00:00 · low severity · simple tickets

Thanks for this plugin! Wishes + One Bug: users show bugs, performance, support pain that may indicate a product gap.

Evidence: Wishes + One Bug Hi!

bugs performance support easy support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed payment support · 2017-02-18T18:43:14+00:00 · high severity · simple tickets

payment: users show missing feature, pricing, support pain that may indicate a product gap.

Evidence: payment is there any payment / paypal integration with this plugin please?

missing feature pricing support migration support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload

source plugin

question Any way to list tickets on front end? support · 2016-12-19T03:21:57+00:00 · high severity · simple tickets

Any way to list tickets on front end?: users show security, missing feature pain that may indicate a product gap.

Evidence: There may also be some security aspects we need to consider!

security missing feature form support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Works well for basic needs (5 stars) review · 2016-12-19T03:17:22+00:00 · medium severity · simple tickets

Works well for basic needs: users show missing feature, support, setup pain that may indicate a product gap.

Evidence: Works well for basic needs I wish it had a few more features built in, but it does what it says it does and is simple to use and setup.

missing feature support setup easy support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated tickets threads, failed replies, knowledge gaps, and escalation workload

source plugin