WPIntell

Market

ticket system

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

48 / 48 rows with source links

100.0% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

0 rows with no attached evidence

0 rows have source counts but still need direct links.

Competitors

7 shown
Nirweb support 800 installs · 4.2
praise owner
-100.0%momentum 53.0weakness 5/11pain/praise

Pain still appears around compatibility, support despite praise for quality, easy.

source 1 source 2

Evidence

Open evidence explorer
complaint Doesn’t work in WP 4.5.2

Doesn’t work in WP 4.5.2: users show security, bugs, compatibility pain that may indicate a product gap.

Simple Tickets · Doesn’t work in WP 4.5.2 Installs but does not function under WP 4.5.2. complaint Show (View only) all tickets in frontend

Show (View only) all tickets in frontend: users show bugs, missing feature, pricing pain that may indicate a product gap.

Tickzo – Support Ticket System · Show (View only) all tickets in frontend Hello, I’m currently installing Tickzo for internal use at my company and I feel it’s the right size for us. complaint Has potential but needs cleaning up

Has potential but needs cleaning up: users show bugs, compatibility, missing feature pain that may indicate a product gap.

CodeBard Help Desk · Has potential but needs cleaning up This appears to have potential but (a) the pink wording on blue buttons in the admin pages is hideous — there’s no way I can use a plugin that’s going to scream at me like that every time I try to use it — (b) it uses a deprecated function, and (c) it generates no fewer than 40 PHP notices! complaint Suggestion Box

Suggestion Box: users show security, bugs, compatibility pain that may indicate a product gap.

TD Ticket System · – Attachments – Departments (ie, sales / general / support / etc) to make filtering types of communcations easier. complaint Free version is far too restrictive

Free version is far too restrictive: users show missing feature, pricing, support pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Free version is far too restrictive It is impossible to see how this plugin would look from a customer point of view entering their tickets to me. complaint Crashes site when installing AWS 6.1.0 on WPress v6.0.1

Crashes site when installing AWS 6.1.0 on WPress v6.0.1: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Awesome Support – WordPress HelpDesk & Support Plugin · Crashes site when installing AWS 6.1.0 on WPress v6.0.1 Installs ok, crashes when you go to settings. complaint Fatal error on activation

Fatal error on activation: users show bugs, compatibility, missing feature pain that may indicate a product gap.

ELEX WordPress HelpDesk & Customer Ticketing System · Fatal error on activation Fresh install of WordPress Multisite with Woocommerce. complaint Run! This Company Provides Terrible Support

Run! This Company Provides Terrible Support: users show bugs, performance, pricing pain that may indicate a product gap.

Awesome Support – WordPress HelpDesk & Support Plugin · This Company Provides Terrible Support The irony of calling the product “Awesome Support” is almost comical. complaint TERRIBLE support, constant bugs

TERRIBLE support, constant bugs: users show bugs, compatibility, pricing pain that may indicate a product gap.

Awesome Support – WordPress HelpDesk & Support Plugin · TERRIBLE support, constant bugs <p>Editing my review again for the third time. complaint Poor maintainance

Poor maintainance: users show security, bugs, compatibility pain that may indicate a product gap.

Awesome Support – WordPress HelpDesk & Support Plugin · Poor maintainance They still havent fixed the security bug from December, as described by Wordfence. complaint Immediately crashed my website

Immediately crashed my website: users show bugs, compatibility, support pain that may indicate a product gap.

Awesome Support – WordPress HelpDesk & Support Plugin · Immediately crashed my website I immediately get a critical error on my site, aka the white screen of death, after I activate this plugin. complaint Be wary of the free version

Be wary of the free version: users show bugs, missing feature, pricing pain that may indicate a product gap.

Awesome Support – WordPress HelpDesk & Support Plugin · Be wary of the free version Originally gave a 5-star review but now upon having a serious, unresolved issue, I can no longer recommend the free plugin. complaint [NSFW] Need help getting my website back to the air. You let me know what is wrong so w

[NSFW] Need help getting my website back to the air. You let me know what is wrong so w: users show bugs, compatibility, support pain that may indicate a product gap.

ELEX WordPress HelpDesk & Customer Ticketing System · [NSFW] Need help getting my website back to the air. complaint images acessible from public

images acessible from public: users show security, bugs, missing feature pain that may indicate a product gap.

ELEX WordPress HelpDesk & Customer Ticketing System · Please a option to save images inside email or, if it is not possible, to allow change the folder. mixed Security Vulnerability Reported for Awesome Support (Wordfence Intelligence)

Security Vulnerability Reported for Awesome Support (Wordfence Intelligence): users show security, bugs, compatibility pain that may indicate a product gap.

Awesome Support – WordPress HelpDesk & Support Plugin · Security Vulnerability Reported for Awesome Support (Wordfence Intelligence) Hello Awesome Support team I wanted to inform you that Wordfence has reported a security vulnerability affecting the Awesome Support plugin. mixed How do i change the font in your ticketing system

How do i change the font in your ticketing system: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Memoria Ticket System · How do i change the font in your ticketing system I loved the functionality of your ticketing system. mixed Paypal link or support

Paypal link or support: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Nirweb support · Paypal link or support Hi, thanks for the plugin. mixed 3.10 version broken my site

3.10 version broken my site: users show bugs, compatibility, performance pain that may indicate a product gap.

ELEX WordPress HelpDesk & Customer Ticketing System · 3.10 version broken my site Hi, the last update broken my site. mixed Add-on custom field doesn’t save uploaded files

Add-on custom field doesn’t save uploaded files: users show bugs, compatibility, performance pain that may indicate a product gap.

Awesome Support – WordPress HelpDesk & Support Plugin · I’m setting it up like this: But when I send the form to open the ticket, the ticket is opened normally but without the image. mixed Security Vulnerability

Security Vulnerability: users show security, bugs, missing feature pain that may indicate a product gap.

Awesome Support – WordPress HelpDesk & Support Plugin · Security Vulnerability Wordfence is showing a security vulnerability with the current version. mixed Awesome Support Plugin <= 6.3.4 – Sensitive Data Exposure Vulnerability

Awesome Support Plugin <= 6.3.4 – Sensitive Data Exposure Vulnerability: users show security, bugs, performance pain that may indicate a product gap.

Awesome Support – WordPress HelpDesk & Support Plugin · Awesome Support Plugin <= 6.3.4 – Sensitive Data Exposure Vulnerability Our security scan revealed that your plugin has been marked as vulnerable for version 6.3.4 and below. mixed payment

payment: users show missing feature, pricing, support pain that may indicate a product gap.

Simple Tickets · payment is there any payment / paypal integration with this plugin please? mixed Interesting Idea

Interesting Idea: users show security, support, setup pain that may indicate a product gap.

Rollerblade · “Install, or continue to use Bad Screenshots”. complaint This plugin crashed my site

This plugin crashed my site: users show bugs, compatibility, setup pain that may indicate a product gap.

Customer Support Ticket System & Helpdesk · This plugin crashed my site I was about to handover the site to the client, when i just installed this plugin .The woocommerce search misbehaved and just wouldn’t search right.The first thing to troubleshoot would be to uninstall the last plugin installed , that’s what i did .I uninstalled this plugin and the site came back….Not recommended till they fix thi complaint Don't waste your money. What a mess.

Don't waste your money. What a mess.: users show missing feature, support, setup pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · You can’t get any idea how the plugin works unless you purchase it — because it’s crippleware. complaint update is junk just causes the site not to work.

update is junk just causes the site not to work.: users show bugs, compatibility, support pain that may indicate a product gap.

Awesome Support – WordPress HelpDesk & Support Plugin · two times i tried the update and it does nothing but either stop the website from loading which was the first time and had to go to my web host to fix. complaint A Support Company with the Worst Support Ever

A Support Company with the Worst Support Ever: users show bugs, compatibility, support pain that may indicate a product gap.

Awesome Support – WordPress HelpDesk & Support Plugin · A Support Company with the Worst Support Ever Extremely disappointed. complaint 404 on WooCommerce Order Confirmation endpoint caused by this plugin

Awesome Support broke WooCommerce order confirmation endpoints for customers by flushing rewrite rules on admin loads, and the fix was only forwarded for consideration.

Awesome Support – WordPress HelpDesk & Support Plugin · WooCommerce’s checkout/order-confirmation endpoint 404s for all customers. mixed Wordfence vulnerability

Wordfence vulnerability: users show security, bugs, missing feature pain that may indicate a product gap.

Awesome Support – WordPress HelpDesk & Support Plugin · Wordfence vulnerability There has been a critical security issue with your plugin for months now. question WATS Premium

WATS Premium: users show security, missing feature, pricing pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · WATS Premium I already purchased WATS Premium (and customizations), but when I upgraded, my front end displays the message “The frontend submission form feature is only available in the premium release. complaint Latest Update Breaks Other Plugins

Awesome Support interfered with an AJAX shopping cart on a live sales site, and the user had to write their own workaround after limited support.

Awesome Support – WordPress HelpDesk & Support Plugin · this is a live site and I have a sale going on complaint This version 6.0.11 crashed my website

This version 6.0.11 crashed my website: users show bugs, support pain that may indicate a product gap.

Awesome Support – WordPress HelpDesk & Support Plugin · This version 6.0.11 crashed my website <!– wp:paragraph –> <p class=””>Tried it over 3 months. complaint full of broken codes

full of broken codes: users show bugs, support pain that may indicate a product gap.

Memoria Ticket System · full of broken codes errors left and right.. mixed 404 error on checkout

404 error on checkout: users show bugs, compatibility, support pain that may indicate a product gap.

Awesome Support – WordPress HelpDesk & Support Plugin · 404 error on checkout After updating WooCommerce and its support tools, we encountered a strange bug. question Email notification

Email notification: users show security, bugs, missing feature pain that may indicate a product gap.

Customer Support Ticket System & Helpdesk · Email notification Is there a reason that when someone submits a ticket, I am not emailed a notification of it? question Any way to list tickets on front end?

Any way to list tickets on front end?: users show security, missing feature pain that may indicate a product gap.

Simple Tickets · There may also be some security aspects we need to consider! complaint this plugin crashed my website

this plugin crashed my website: users show bugs pain that may indicate a product gap.

Customer Support Ticket System & Helpdesk · this plugin crashed my website Horrible plugin. complaint Fatal error when Awesome Support Notifications options are stored as JSON string

Awesome Support Notifications can crash ticket replies on PHP 8.3 when saved notification settings are JSON strings instead of arrays.

Awesome Support – WordPress HelpDesk & Support Plugin · every time a customer or staff member added a reply to a ticket, WordPress triggered a critical error complaint Issue: Ticket replies via email are not shown on the WSDesk dashboard

Issue: Ticket replies via email are not shown on the WSDesk dashboard: users show bugs, missing feature, pricing pain that may indicate a product gap.

ELEX WordPress HelpDesk & Customer Ticketing System · Issue: Ticket replies via email are not shown on the WSDesk dashboard hi … i am using ELEX HelpDesk & Customer Support Ticket System – WSDesk plugin free Version 3.1.5 . mixed [Updated Review] Great plugin, but has some problems

[Updated Review] Great plugin, but has some problems: users show bugs, performance, missing feature pain that may indicate a product gap.

Customer Support Ticket System & Helpdesk · [Updated Review] Great plugin, but has some problems There’s a lot to say about WP Ticket.