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review · 1 starsExtremely disappointed. Purchased an add-on that turned out not to work, but because of their “policy” no refund was coming my way. Every internet SaaS I’ve worked with in the past wanted to be sure that their product was helpful. These folks seem to just want to make money regardless of the lack of value their product brings. Customer and Service do not belong in the same sentence when describing this company.
Hi @chinamax , While you kindly share me your ticket ID, we issue refunds if after the client cooperates. We cannot grant refunds if no cooperation is offered as it will be really hard to cooperate that way. Cooperation is stated in our purchase terms and conditions that anyone can check here: – https://getawesomesupport.com/terms-conditions/ “`If you have problems getting our products to work as documented on our website, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be given. However, before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support ticket. This means that you must work with us in good faith to allow us to resolve the issue for you. It also means that you must cooperate with us when we ask you to activate and deactivate plugins and themes, turn on debugging to generate log files, retrieve and send us log files, communicate with your hosting provider when we request you to do so and allow us to access your system (both the WordPress dashboard and your back-end via FTP) if we feel we need to be more hands-on to trouble-shoot the issue.`” Thanks.
Hi @chinamax , While you kindly share me your ticket ID, we issue refunds if after the client cooperates. We cannot grant refunds if no cooperation is offered as it will be really hard to cooperate that way. Cooperation is stated in our purchase terms and conditions that anyone can check here: – https://getawesomesupport.com/terms-conditions/ “`If you have problems getting our products to work as documented on our website, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be given. However, before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support ticket. This means that you must work with us in good faith to allow us to resolve the issue for you. It also means that you must cooperate with us when we ask you to activate and deactivate plugins and themes, turn on debugging to generate log files, retrieve and send us log files, communicate with your hosting provider when we request you to do so and allow us to access your system (both the WordPress dashboard and your back-end via FTP) if we feel we need to be more hands-on to trouble-shoot the issue.`” Thanks.