Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated notifications threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Site Mailer – SMTP Replacement, Email API Deliverability & Email Log weak incumbent · intel 79.9 · weakness 69.7

weak incumbent

below-average rating 12 collected complaint signal(s) compatibility support 2 source links Proof Blocked Evidence linked to opportunity

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor email submissions, notification delivery, spam, and CRM handoffs

source 1 source 2

Mailchimp List Subscribe Form weak incumbent · intel 79.5 · weakness 68.9

weak incumbent

1 unresolved support thread(s) below-average rating support bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor newsletter submissions, notification delivery, spam, and CRM handoffs

source 1 source 2

Disqus Comment System weak incumbent · intel 79.0 · weakness 67.2

weak incumbent

below-average rating 46 collected complaint signal(s) missing feature bugs 2 source links Proof Blocked Evidence linked to opportunity

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor email submissions, notification delivery, spam, and CRM handoffs

source 1 source 2

Klaviyo weak incumbent · intel 77.8 · weakness 66.5

weak incumbent

1 unresolved support thread(s) below-average rating bugs compatibility 2 source links Proof Blocked Evidence linked to opportunity

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor email submissions, notification delivery, spam, and CRM handoffs

source 1 source 2

Post SMTP – Complete Email Deliverability and SMTP Solution with Email Logs, Alerts, Backup SMTP & Mobile App weak incumbent · intel 77.3 · weakness 62.3

weak incumbent

3 unresolved support thread(s) 9 collected complaint signal(s) bugs compatibility 2 source links Proof Blocked Evidence linked to opportunity

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor email submissions, notification delivery, spam, and CRM handoffs

source 1 source 2

Email Template Customizer for WooCommerce weak incumbent · intel 76.6 · weakness 65.4

weak incumbent

8 unresolved support thread(s) 35 collected complaint signal(s) bugs compatibility 2 source links Proof Blocked Evidence linked to opportunity

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor email submissions, notification delivery, spam, and CRM handoffs

source 1 source 2

Repeated Themes

0 shown

No repeated plugin-level themes have been generated yet.

Collected Signals

9 shown from 9 collected

complaint Double time email sent (1 star) review · 2018-08-13T10:19:22+00:00 · medium severity · email

Double time email sent: users praise value, which suggests what competitors already do well.

Evidence: Double time email sent the email is received double time to user how to stop duplicate email the email is received double time to user how to stop duplicate email

value email lead capture reliability Proof Blocked card complete Evidence linked to opportunity

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor email submissions, notification delivery, spam, and CRM handoffs

source plugin

praise Exactly what we needed (5 stars) review · 2018-01-25T14:34:52+00:00 · medium severity · email

Exactly what we needed: users show missing feature pain that may indicate a product gap.

Evidence: Then we have to manage settings for these users so it is necessary that they are not invited immediately.

missing feature easy lead capture reliability Proof Blocked card complete Evidence linked to opportunity

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor email submissions, notification delivery, spam, and CRM handoffs

source plugin

complaint Massive Fail! (1 star) review · 2017-06-30T09:09:33+00:00 · medium severity · email

Massive Fail!: users show bugs pain that may indicate a product gap.

Evidence: If you want to send yourself a “New user registration” notification for an existing user account, this is the perfect solution.

bugs reliable value quality lead capture reliability Proof Blocked card complete Evidence linked to opportunity

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor email submissions, notification delivery, spam, and CRM handoffs

source plugin

mixed Mass Sending support · 2016-12-04T23:58:54+00:00 · medium severity · email

Mass Sending: users show support pain that may indicate a product gap.

Evidence: Mass Sending Is there a way to mass send the welcome email?

support email lead capture reliability Proof Blocked card complete Evidence linked to opportunity

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor email submissions, notification delivery, spam, and CRM handoffs

source plugin

praise Doesn't work for me (5 stars) review · 2016-05-15T17:43:47+00:00 · medium severity · email

Doesn't work for me: users show bugs, support, migration pain that may indicate a product gap.

Evidence: Doesn't work for me Sorry, the plugin doesn’t send any emails.

bugs support migration email lead capture reliability Proof Blocked card complete Evidence linked to opportunity

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor email submissions, notification delivery, spam, and CRM handoffs

source plugin

mixed Does not send mail to users in 4.2.x support · 2016-03-14T04:20:02+00:00 · medium severity · email

Does not send mail to users in 4.2.x: users show support pain that may indicate a product gap.

Evidence: I just added pre-4.3 support (There was a major change to this functionality in WP 4.3).

support reliable quality lead capture reliability Proof Blocked card complete Evidence linked to opportunity

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor email submissions, notification delivery, spam, and CRM handoffs

source plugin

praise Does as promised (5 stars) review · 2016-02-19T00:24:30+00:00 · high severity · email

Does as promised: users show security pain that may indicate a product gap.

Evidence: Click the resend welcome email next to a user (on the users page) and an email to reset their password is on the way.

security email lead capture reliability Proof Blocked card complete Evidence linked to opportunity

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor email submissions, notification delivery, spam, and CRM handoffs

source plugin

mixed Does not work in 4.4.2 support · 2016-02-10T10:07:06+00:00 · medium severity · email

Does not work in 4.4.2: users show bugs, missing feature pain that may indicate a product gap.

Evidence: Does not work in 4.4.2 Apparently some settings were changed in the core and this plugin no longer works to send users their information.

bugs missing feature reliable email lead capture reliability Proof Blocked card complete Evidence linked to opportunity

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor email submissions, notification delivery, spam, and CRM handoffs

source plugin

neutral sendin "notice of password change" support · 2015-11-21T17:49:14+00:00 · low severity · email

sendin "notice of password change": users show support pain that may indicate a product gap.

Evidence: sendin "notice of password change" I’m trying to resend the welcome email (username and link for password) but it’s sending the notice of password change email.

support email lead capture reliability Proof Blocked card complete Evidence linked to opportunity

Buyer: marketing teams, agencies, and lead-generation site owners · Wedge: monitor email submissions, notification delivery, spam, and CRM handoffs

source plugin