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Source evidence

Chat Widget JS Blocking poor performance

Zendesk Chat · support · 2021-06-15T02:25:00+00:00

Zendesk Chat plugin evidence original source source API
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support
Jon Brown unresolved
The request to static.zdassets.com/ekr/snippet.js?key=### Seems to be occurring early and blocking/non-async. Maybe because it’s dynamically loaded from https://ekr.zdassets.com/snippets/web_widget/####.zendesk.com ?dynamic_snippet=true Anyway, this seems counter to the recommendations here https://support.zendesk.com/hc/en-us/articles/360039299153 Would it be possible to defer ZD Chat from loading at all until the page is actually complete? or at least async?

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