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Zendesk Chat
10.0K installs · 4.0
weak incumbent
-100.0%momentum
71.4weakness
26/20pain/praise
Pain still appears around support, bugs despite praise for quality, reliable.
Evidence
Open evidence explorer
complaint
Flagged as malware by AdWords
Flagged as malware by AdWords: users show security, bugs, missing feature pain that may indicate a product gap.
Zendesk Chat · Flagged as malware by AdWords Hi. complaint Plugin flagged by WordfencePlugin flagged by Wordfence: users show security, bugs, support pain that may indicate a product gap.
Zendesk Chat · Plugin flagged by Wordfence I have this alert from WordFence on my client’s site regarding the free Zendesk chat plugin developed by Zendesk. complaint Chat – vulnerability causing several call openings in my zendesk supportChat – vulnerability causing several call openings in my zendesk support: users show security, missing feature, support pain that may indicate a product gap.
Zendesk Chat · Chat – vulnerability causing several call openings in my zendesk support The plugin presented a problem with the vulnerability causing several call openings in my zendesk support. complaint Is this plugin abandoned? No update more than 1 yearIs this plugin abandoned? No update more than 1 year: users show security, missing feature, support pain that may indicate a product gap.
Zendesk Chat · I would like to test it but for security reasons, I don’t use plugins that aren’t maintained. complaint Spam attacks via plugin.Spam attacks via plugin.: users show security, bugs pain that may indicate a product gap.
Zendesk Chat · Spam attacks via plugin. complaint Fatal Error – WordPress 5.2 warningFatal Error – WordPress 5.2 warning: users show bugs, support pain that may indicate a product gap.
Zendesk Chat · Fatal Error – WordPress 5.2 warning Hi, I received an automatic e-mail from WordPress warning that “WordPress caught an error with one of your plugins, Zendesk Chat Widget”. complaint WordPress 6.0 compatibilityWordPress 6.0 compatibility: users show bugs, setup pain that may indicate a product gap.
Zendesk Chat · WordPress 6.0 compatibility Hi The plugin does not work with WP version 6, are you planning an update? complaint This plugin wants only to ruin your site and steal your money.This plugin wants only to ruin your site and steal your money.: users show setup pain that may indicate a product gap.
Zendesk Chat · I have installed a free trial version just to see how it works but then I decided I don’t want it anymore but quess what. complaint BE AWARE!!!BE AWARE!!!: users show compatibility, performance, support pain that may indicate a product gap.
Zendesk Chat · DON’T INSTALL unless you intend to get married forever. complaint PHP Errors when Initially Linking AccountPHP Errors when Initially Linking Account: users show bugs, compatibility, missing feature pain that may indicate a product gap.
Zendesk Chat · PHP Errors when Initially Linking Account I’m just getting this set up, and when I linked the account in the plugin’s settings, I received the following errors: Warning: Illegal string offset ‘response’ in /home/*******/public_html/staging.*******.com/wp-content/plugins/zopim-live-chat/includes/class-login.php on line 42 Warning: Illegal string offset ‘code’ complaint I like Zendesk a lot but WP plugin is disasterI like Zendesk a lot but WP plugin is disaster: users show bugs, missing feature, support pain that may indicate a product gap.
Zendesk Chat · I like Zendesk a lot but WP plugin is disaster I thought that installing the plugin made by Zendesk team will be easy and i won’t face any issues. complaint Remove the following redirect chain if possible:Remove the following redirect chain if possible:: users show bugs, performance, support pain that may indicate a product gap.
Zendesk Chat · Remove the following redirect chain if possible: Hello i think your plugin slow down my website i get this error Remove the following redirect chain if possible: https://v2.zopim.com/?4LGU4OcdlKhWkySYFgSkP6mRXtbSZ3IS https://static.zdassets.com/ekr/asset_composer.js Remove the following redirect chain if possible: https://v2.zopim.com/w?4LGU4OcdlKhWkySYFgSkP complaint Cannot link accountCannot link account: users show bugs, support, setup pain that may indicate a product gap.
Zendesk Chat · Cannot link account Hello Everyone, I installed and activated the plugin successfully. complaint Support for WooCommerce 4.0Support for WooCommerce 4.0: users show bugs, compatibility, support pain that may indicate a product gap.
Zendesk Chat · Support for WooCommerce 4.0 Hello. complaint Zendesk does not support this plugin anymoreZendesk does not support this plugin anymore: users show bugs, missing feature, support pain that may indicate a product gap.
Zendesk Chat · Zendesk does not support this plugin anymore I recently contacted the Zendesk via their official support channel since I was evaluating their offering for my client. complaint Chat Widget JS Blocking poor performanceChat Widget JS Blocking poor performance: users show performance, missing feature, support pain that may indicate a product gap.
Zendesk Chat · Chat Widget JS Blocking poor performance The request to static.zdassets.com/ekr/snippet.js?key=### Seems to be occurring early and blocking/non-async. complaint Mobile devices – Chat box won’t open upMobile devices – Chat box won’t open up: users show compatibility, support pain that may indicate a product gap.
Zendesk Chat · I am using WordPress 4.9.8 with the theme “Retro – Premium Vintage WordPress” The page I need help with: [ log in to see the link] Just access this website on a mobile device, scroll down and click the red box. mixed Errore for $Zopim is not definedErrore for $Zopim is not defined: users show bugs, compatibility, missing feature pain that may indicate a product gap.
Zendesk Chat · Errore for $Zopim is not defined Hi, I have these errors in my site : SyntaxError: missing name after . mixed not showingnot showing: users show bugs, support, setup pain that may indicate a product gap.
Zendesk Chat · Have you tried reinstalling the plugin? mixed I love this program, but it slows my siteI love this program, but it slows my site: users show performance, support pain that may indicate a product gap.
Zendesk Chat · I love this program, but it slows my site I love this plugin. complaint Zendesk Chat stopped workingZendesk Chat stopped working: users show bugs, support pain that may indicate a product gap.
Zendesk Chat · Zendesk Chat stopped working This plugin was set up previously and working fine. complaint Is this plugin abandoned? or PHP 7.2 compatible?Is this plugin abandoned? or PHP 7.2 compatible?: users show compatibility, missing feature pain that may indicate a product gap.
Zendesk Chat · or PHP 7.2 compatible? complaint Change chat button labelChange chat button label: users show missing feature, support pain that may indicate a product gap.
Zendesk Chat · Change chat button label Is there a way to change chat button label(text) from “Help” to something else? complaint Slow down any websiteSlow down any website: users show performance, support pain that may indicate a product gap.
Zendesk Chat · Slow down any website It’s Slow down any website, and no any support It’s Slow down any website, and no any support complaint Move the Chat ballon up on mobile deviceMove the Chat ballon up on mobile device: users show compatibility, support pain that may indicate a product gap.
Zendesk Chat · Move the Chat ballon up on mobile device I’m making a website with the Woocommerce Storefront theme, but the mobile chat ballon, is to low. mixed not userfriendlynot userfriendly: users show setup pain that may indicate a product gap.
Zendesk Chat · not userfriendly Plug in not user friendly at all… the only thing I get on the WordPress Dashboard is : Zopim Chat… nothing inside… how to configure and it’s written on my main website page at the bottom right : Chat with us. complaint Chat Widget Not ShowingChat Widget Not Showing: users show support pain that may indicate a product gap.
Zendesk Chat · Many thanks Tirah The page I need help with: [ log in to see the link] Hi, I did managed to link it with my zendesk account. complaint WordPress 5.7 CompatibilityWordPress 5.7 Compatibility: users show compatibility pain that may indicate a product gap.
Zendesk Chat · WordPress 5.7 Compatibility Hi, please can you confirm if this is compatible with WordPress 5.7 before we do the update on our sites. complaint out of dateout of date: users show compatibility pain that may indicate a product gap.
Zendesk Chat · Please can you mark it as compatible with the latest version of wordpress? question Link Target to Open ChatLink Target to Open Chat: question conversation with limited structured signal.
Zendesk Chat · Open Chat in New Window Example: <a href="javascript:void($zopim.livechat.window.openPopout())">Open chat in new window</a> Show Chat Window Example: <a href="javascript:void($zopim.livechat.window.show())">Show chat window</a> For more information on the Java calls: https://api.zopim.com/files/meshim/widget/controllers/liveChatAPI/Window-js.html Commenting question Multiple admin panelMultiple admin panel: question conversation with limited structured signal.
Zendesk Chat · Multiple admin panel Hi, I want multiple admin panel for different countries, is it possible in zopim? This topic was modified 7 years, 11 months ago by Smith N . Hi, I want multiple admin panel for different countries, is it possible in zopim? This topic was modified 7 years, 11 months ago by Smith N . complaint Cuidado. Cobrança automatica.Cuidado. Cobrança automatica.: complaint conversation with limited structured signal.
Zendesk Chat · Entrei em contato e me informaram que não devolveriam o dinheiro porque já havia passado o tempo para reclamar e que isso estava previsto, quando assinei. complaint Nothing WorksNothing Works: users praise reliable, which suggests what competitors already do well.
Zendesk Chat · Nothing Works Nothing works. praise Great system with easy setupGreat system with easy setup: users show pricing, support, setup pain that may indicate a product gap.
Zendesk Chat · Great system with easy setup Just the right mix of free services vs. praise Easy – Fast – NiceEasy – Fast – Nice: users show performance, support, setup pain that may indicate a product gap.
Zendesk Chat · Easy – Fast – Nice I have tried a Different Chat Plugin 2 months ago that slowed my site down to a near stop! praise Excellent plugin, great support from Zopim when neededExcellent plugin, great support from Zopim when needed: users show missing feature, support, setup pain that may indicate a product gap.
Zendesk Chat · Excellent plugin, great support from Zopim when needed Love the plugin… it does everything I expected it to do and more! praise Very Useful and FREE!!!!Very Useful and FREE!!!!: users show missing feature, support pain that may indicate a product gap.
Zendesk Chat · Very Useful and FREE!!!! praise Loved Zopim ServiceLoved Zopim Service: users show support pain that may indicate a product gap.
Zendesk Chat · Loved Zopim Service I have integrated zopim in many sites of mine, and both customers and live support people love it, great work and keep updating it. praise Great chat pluginGreat chat plugin: users show setup pain that may indicate a product gap.
Zendesk Chat · Great chat plugin It’s works very well and it’s very simpleto use and configure. praise Nice PluginNice Plugin: users show support pain that may indicate a product gap.
Zendesk Chat · Should you need any help, feel free to chat with us on our website or email support@zopim.com .