Buyer: marketing teams, agencies, publishers, and ecommerce operators · Wedge: audit review display rules, lead capture, trust signals, and campaign attribution

source 1 source 2

Dooodl praise owner · intel 72.4 · weakness 63.2

praise owner

stale update history 15 collected complaint signal(s) bugs compatibility 2 source links Investigate Pain Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Reverse Order Comments praise owner · intel 54.9 · weakness 38.6

praise owner

stale update history 1 collected complaint signal(s) bugs support 2 source links Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Guestbook Generator watchlist · intel 42.6 · weakness 40.3

watchlist

stale update history 1 collected complaint signal(s) bugs missing feature 1 source link Investigate Pain Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source 1

Repeated Themes

0 shown

No repeated plugin-level themes have been generated yet.

Collected Signals

20 shown from 34 collected

mixed Uncaught Error support · 2021-11-18T09:36:50+00:00 · high severity · guestbook

Uncaught Error: users show security, bugs, compatibility pain that may indicate a product gap.

Evidence: Uncaught Error since WP 5.8.2 I have a problem with that plugin Aktuelles Plugin: WP-ViperGB (Version 1.4.8) PHP-Version 8.0.13 Guestbook is totally broken I got a message from my system.

security bugs compatibility missing feature support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise good plugin (5 stars) review · 2021-02-13T09:27:49+00:00 · medium severity · guestbook

good plugin: praise conversation with limited structured signal.

Evidence: good plugin good plugin good plugin

support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed WP-ViperGB (3 stars) review · 2018-10-07T20:42:23+00:00 · high severity · guestbook

WP-ViperGB: users show security, missing feature, support pain that may indicate a product gap.

Evidence: WP-ViperGB Decent Guestbook but it doesn’t have enough controls to customize the options.

security missing feature support setup support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed any shortcode support · 2018-02-15T14:40:22+00:00 · low severity · guestbook

any shortcode: users show support pain that may indicate a product gap.

Evidence: Do you see any quick solution or should I make my own shortcode 😉 Thanks.

support easy support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Transation support · 2016-03-13T13:05:58+00:00 · low severity · guestbook

Transation: users show setup pain that may indicate a product gap.

Evidence: Transation The Swedish translation only works in the administrative interface … not out to visitors.

setup reliable translation support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise nice and easy (5 stars) review · 2016-01-05T12:47:46+00:00 · medium severity · guestbook

nice and easy: users praise easy, which suggests what competitors already do well.

Evidence: nice and easy simple and easy to use.

easy support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed NIce to have… change style in the admin settings support · 2015-12-18T08:51:22+00:00 · low severity · guestbook

NIce to have… change style in the admin settings: users show missing feature, support pain that may indicate a product gap.

Evidence: NIce to have… change style in the admin settings Since ever, I have to overwrite the style file, after an update, because I had changed the colors in the style file.

missing feature support easy support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Missing (br) by the Credential support · 2015-12-18T08:32:01+00:00 · medium severity · guestbook

Missing (br) by the Credential: users show compatibility, missing feature pain that may indicate a product gap.

Evidence: Missing (br) by the Credential A long time ago i add always a line feed in front of the credential, because the credential is always half over the last GB post.

compatibility missing feature value support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Missing Translation support · 2015-12-18T08:22:20+00:00 · medium severity · guestbook

Missing Translation: users show compatibility, missing feature, support pain that may indicate a product gap.

Evidence: Missing Translation Hi, At least in the german translation the “Entry#” is not translated _output_guestbook.php line 173 Fix this by myself on my installtion.

compatibility missing feature support setup support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

question member profilee support · 2015-12-14T02:41:15+00:00 · low severity · guestbook

member profilee: question conversation with limited structured signal.

Evidence: member profilee hi, i can see the username being post, but is there’s a way it can have a link to each individual member’s profile? please advice, thanks https://wordpress.org/plugins/wp-vipergb/ hi, i can see the username being post, but is there’s a way it can have a link to each individual member’s profile? please advice, thanks https://wordpress.org/plug

support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Buddypress link support · 2015-11-20T11:09:56+00:00 · low severity · guestbook

Buddypress link: users show support pain that may indicate a product gap.

Evidence: Buddypress link This works great, However, the members on the site are login using buddypress.

support reliable quality support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Image upload error in IE support · 2015-10-14T10:01:29+00:00 · medium severity · guestbook

Image upload error in IE: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence: Image upload error in IE Guestbook functions well in all browsers, except in Internet Explorer 11 I get an error when I try to upload an image in the guestbook.

bugs missing feature support support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Simple and perfect! (5 stars) review · 2015-03-06T15:38:08+00:00 · medium severity · guestbook

Simple and perfect!: users praise easy, quality, which suggests what competitors already do well.

Evidence: Simple and perfect!

easy quality support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

neutral Deprecated preg_replace support · 2015-02-12T14:07:41+00:00 · low severity · guestbook

Deprecated preg_replace: users show compatibility pain that may indicate a product gap.

Evidence: Deprecated preg_replace Hi Justin, WP 4.1 WP-ViperGB 1.3.14 php 5.5.12 Deprecated: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead wp-vipergb\WP-ViperGB.php on line 110 https://wordpress.org/plugins/wp-vipergb/ Hi Justin, WP 4.1 WP-ViperGB 1.3.14 php 5.5.12 Deprecated: preg_replace(): The /e modifier is deprecated, use preg_r

compatibility support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Anti-spam solution in conflict with Events Manager support · 2015-02-09T10:08:49+00:00 · high severity · guestbook

Anti-spam solution in conflict with Events Manager: users show security, bugs, compatibility pain that may indicate a product gap.

Evidence: Anti-spam solution in conflict with Events Manager So I ran into a bit of a problem.

security bugs compatibility support support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Error on "Sign in" page support · 2015-01-29T23:56:30+00:00 · medium severity · guestbook

Error on "Sign in" page: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence: Error on "Sign in" page Hi, thanks for your plugin.

bugs compatibility support support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

neutral Options for comment disappear support · 2014-11-19T10:04:38+00:00 · low severity · guestbook

Options for comment disappear: users show compatibility, missing feature, support pain that may indicate a product gap.

Evidence: Options for comment disappear Hello, I have a problem, on my site all the options do not appear… for example I have no fields with name email ect… the users can only sign with Facebook, hotmail etc… when I refresh the hanging page the options display 1sec then disappear… if I cross myself with Facebook and what I made a comment this one does not display in t

compatibility missing feature support email support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed ViperGB blockes support · 2014-07-21T10:41:27+00:00 · high severity · guestbook

ViperGB blockes: users show security, setup pain that may indicate a product gap.

Evidence: ViperGB blockes Dear Reader, my version of ViperGB was blocked by my internet provider because appaerently it is hacked by spammers and cause a high traffic on there systems.

security setup value spam support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Broken sign Guestbook view support · 2014-03-06T10:10:00+00:00 · high severity · guestbook

Broken sign Guestbook view: users show bugs, support pain that may indicate a product gap.

Evidence: Broken sign Guestbook view see: http://i.imgur.com/PTU1z1W.png https://wordpress.org/plugins/wp-vipergb/ see: http://i.imgur.com/PTU1z1W.png https://wordpress.org/plugins/wp-vipergb/ there are even more warnings after signing It’s not necessary to post duplicate threads.

bugs support support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin

mixed Notices support · 2014-03-06T10:07:47+00:00 · medium severity · guestbook

Notices: users show bugs, compatibility, performance pain that may indicate a product gap.

Evidence: Notices After saving the Guestbook settings I get alot of annoying notices: ( !

bugs compatibility performance missing feature support triage and conversation operations Investigate Pain card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated guestbook threads, failed replies, knowledge gaps, and escalation workload

source plugin