Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source 1 source 2

Comments watchlist · intel 27.0 · weakness 34.1

watchlist

stale update history 1 source link Proof Blocked Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source 1

Repeated Themes

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No repeated plugin-level themes have been generated yet.

Collected Signals

15 shown from 15 collected

mixed Do these comments get indexed? (3 stars) review · 2015-02-14T11:34:49+00:00 · medium severity · comments

Do these comments get indexed?: users show migration, setup pain that may indicate a product gap.

Evidence: Hi Alex, Everything works fine on this plugin and I’ve installed it on my site.

migration setup reliable support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Works perfectly! (5 stars) review · 2014-10-27T11:55:38+00:00 · medium severity · comments

Works perfectly!: users show missing feature pain that may indicate a product gap.

Evidence: Works perfectly!

missing feature reliable quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source plugin

question Comment Moderation support · 2014-10-12T18:39:07+00:00 · low severity · comments

Comment Moderation: users show missing feature pain that may indicate a product gap.

Evidence: Google hasn’t focussed on the comment box so there isn’t even a moderation area or settings of any kind.

missing feature support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Creates a hidden backlink on your site (1 star) review · 2014-06-26T01:51:48+00:00 · high severity · comments

Creates a hidden backlink on your site: users show security, missing feature pain that may indicate a product gap.

Evidence: This is against Google Spam policies so I turned the site in for search spam.

security missing feature spam support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Moving placement of Google Comments support · 2014-06-09T15:25:12+00:00 · medium severity · comments

Moving placement of Google Comments: users show compatibility pain that may indicate a product gap.

Evidence: Moving placement of Google Comments Using Parallax Pro theme from Genesis for a client and Google+ Comments plugin.

compatibility support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Functionally unusable (1 star) review · 2014-03-17T16:10:03+00:00 · medium severity · comments

Functionally unusable: users show compatibility, missing feature, pricing pain that may indicate a product gap.

Evidence: Functionally unusable This plugin merely stacks Google+ comments over WordPress comments, which ultimately does not add value to ones website.

compatibility missing feature pricing easy support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Best in show (5 stars) review · 2014-01-31T18:10:59+00:00 · high severity · comments

Best in show: users show security pain that may indicate a product gap.

Evidence: Best in show This plugin works flawlessly with v3.8.1, within the limitations imposed by Google.

security reliable quality spam support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Amazing Plugin For Additional Comments (5 stars) review · 2013-12-31T13:07:10+00:00 · medium severity · comments

Amazing Plugin For Additional Comments: users praise easy, quality, which suggests what competitors already do well.

Evidence: Amazing Plugin For Additional Comments I love this plugin!

easy quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Works great (5 stars) review · 2013-11-13T18:28:20+00:00 · medium severity · comments

Works great: users praise reliable, value, quality, which suggests what competitors already do well.

Evidence: Works great This plugin has added a great deal of community interaction to my blog.

reliable value quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Main Comments Off support · 2013-11-01T12:09:31+00:00 · medium severity · comments

Main Comments Off: users show setup pain that may indicate a product gap.

Evidence: Main Comments Off After installing all my main comments turned off even with comments on selected.

setup support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Comments now not showing up support · 2013-07-30T12:41:01+00:00 · medium severity · comments

Comments now not showing up: users praise quality, which suggests what competitors already do well.

Evidence: Comments now not showing up Originally this plugin was working great.

quality support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise Brilliant for Google Plus (5 stars) review · 2013-06-17T06:21:16+00:00 · medium severity · comments

Brilliant for Google Plus: users show setup pain that may indicate a product gap.

Evidence: Brilliant for Google Plus Installed this on our blog and it does what it needs to.

setup support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Doesn't work. (1 star) review · 2013-05-19T13:48:19+00:00 · medium severity · comments

Doesn't work.: users show compatibility pain that may indicate a product gap.

Evidence: Warning: call_user_func_array() expects parameter 1 to be a valid callback, class ‘AndreaGooglePlusComments’ does not have a method ‘SetGooglePlusOneCodeFilter’ in /home/staunton/public_html/wp-includes/plugin.php on line 173 Plugin causes warnings.

compatibility support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source plugin

complaint Error when adding templat ecode. support · 2013-05-19T13:47:37+00:00 · medium severity · comments

Error when adding templat ecode.: users show bugs, compatibility pain that may indicate a product gap.

Evidence: Error when adding templat ecode.

bugs compatibility support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source plugin

praise first one to work properly (5 stars) review · 2013-04-28T09:07:31+00:00 · medium severity · comments

first one to work properly: users show compatibility, missing feature, setup pain that may indicate a product gap.

Evidence: Maybe there’s some conflict with JS files with other plugins installed but none of them where working properly.

compatibility missing feature setup reliable support triage and conversation operations Proof Blocked card complete Evidence linked to opportunity

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

source plugin