WPIntell

gleap

Gleap

All-in-one customer feedback tool for websites. Learn more at https://www.gleap.io

bug reporting bug-tracking feedback support user feedback
22.1 Open evidence Open API Open on WordPress.org
300
10.6K
5.0
0
2
8

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

33 / 67 rows with source links

49.3% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

34 rows with no attached evidence

0 rows have source counts but still need direct links.

Download Momentum

180 days
78 116 -32.8% 693

Source Evidence

Open evidence explorer
complaint support · high severity · relevance 0.91
Plugin could not be activated because it triggered a fatal error.

Plugin could not be activated because it triggered a fatal error.: users show bugs, compatibility, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Plugin could not be activated because it triggered a fatal error.
complaint support · medium severity · relevance 0.69
Page layout break: Unable to input SDK token number

Page layout break: Unable to input SDK token number: users show compatibility pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
I’m running on PHP v8.0 I am unable to see the SDK Token field.
praise review · medium severity · relevance 0.62
Best Customer Feedback Software

Best Customer Feedback Software: users show bugs, performance, missing feature pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Best Customer Feedback Software Gleap.io is an absolute game-changer when it comes to live chat, public roadmaps, feature requests, user suggestions, bug tracking and more for our team.
praise review · medium severity · relevance 0.56
Simple and just works

Simple and just works: users show bugs, performance, setup pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Simple and just works Plugin was a breeze to install and does not have any performance issues on my website.
praise review · medium severity · relevance 0.56
Simply the best customer feedback tool

Simply the best customer feedback tool: users show bugs, missing feature, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Simply the best customer feedback tool We are using it since a couple of months and it completely changed our game.
praise review · medium severity · relevance 0.5
Awesome plugin and great support

Awesome plugin and great support: users show bugs, support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Awesome plugin and great support Very simple to use.
praise review · medium severity · relevance 0.5
Our go-to solutions for feedback & bug reports

Our go-to solutions for feedback & bug reports: users show bugs, missing feature pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Our go-to solutions for feedback & bug reports At our agency, we use Gleap on a daily basis.
praise review · medium severity · relevance 0.44
Robust tool!

Robust tool!: users show support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
I just found out that Gleap can be used as a chat support tool!
praise review · medium severity · relevance 0.44
A tool you didn’t think was needed

A tool you didn’t think was needed: users show support pain that may indicate a product gap.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
A tool you didn’t think was needed Love this very useful tool.
praise review · medium severity · relevance 0.38
Game Changer

Game Changer: praise conversation with limited structured signal.

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
Proof Blocked card complete support triage and conversation operations Evidence linked to opportunity
Game Changer This Plugin is a game changer. We use this plugin on a daily basis and our customers are happy that we can improve their website on a complete new level. This topic was modified 3 years, 10 months ago by Laurin Berli . This Plugin is a game changer. We use this plugin on a daily basis and our customers are happy that we can improve their website

Repeated Themes

0 shown

No repeated plugin-level themes have been generated yet.

Collected Signals

11 shown from 11 collected
praise A tool you didn’t think was needed (5 stars) review · 2024-02-28T01:37:03+00:00 · medium severity · bug reporting

A tool you didn’t think was needed: users show support pain that may indicate a product gap.

Evidence: A tool you didn’t think was needed Love this very useful tool.
support quality automation and reporting layer Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
neutral How active is Gleap support · 2023-12-14T03:08:56+00:00 · medium severity · bug reporting

How active is Gleap: neutral conversation with limited structured signal.

Evidence: How active is Gleap Hi, may I know if you have fixed the restriction code so that we can only display gleap on specified pages and restrict it on others? Thank you. Hi, may I know if you have fixed the restriction code so that we can only display gleap on specified pages and restrict it on others? Thank you. Update please. Thank you Update please. Thank you
automation and reporting layer Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Best Customer Feedback Software (5 stars) review · 2023-07-26T07:20:28+00:00 · medium severity · bug reporting

Best Customer Feedback Software: users show bugs, performance, missing feature pain that may indicate a product gap.

Evidence: Best Customer Feedback Software Gleap.io is an absolute game-changer when it comes to live chat, public roadmaps, feature requests, user suggestions, bug tracking and more for our team.
bugs performance missing feature support automation and reporting layer Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Robust tool! (5 stars) review · 2023-02-08T08:07:06+00:00 · medium severity · bug reporting

Robust tool!: users show support pain that may indicate a product gap.

Evidence: I just found out that Gleap can be used as a chat support tool!
support automation and reporting layer Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Simply the best customer feedback tool (5 stars) review · 2023-01-11T14:17:18+00:00 · medium severity · bug reporting

Simply the best customer feedback tool: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence: Simply the best customer feedback tool We are using it since a couple of months and it completely changed our game.
bugs missing feature support automation and reporting layer Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint Page layout break: Unable to input SDK token number support · 2022-09-06T11:51:55+00:00 · medium severity · bug reporting

Page layout break: Unable to input SDK token number: users show compatibility pain that may indicate a product gap.

Evidence: I’m running on PHP v8.0 I am unable to see the SDK Token field.
compatibility automation and reporting layer Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Simple and just works (5 stars) review · 2022-07-31T00:52:01+00:00 · medium severity · bug reporting

Simple and just works: users show bugs, performance, setup pain that may indicate a product gap.

Evidence: Simple and just works Plugin was a breeze to install and does not have any performance issues on my website.
bugs performance setup easy automation and reporting layer Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Game Changer (5 stars) review · 2022-07-12T15:56:27+00:00 · medium severity · bug reporting

Game Changer: praise conversation with limited structured signal.

Evidence: Game Changer This Plugin is a game changer. We use this plugin on a daily basis and our customers are happy that we can improve their website on a complete new level. This topic was modified 3 years, 10 months ago by Laurin Berli . This Plugin is a game changer. We use this plugin on a daily basis and our customers are happy that we can improve their website
automation and reporting layer Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
complaint Plugin could not be activated because it triggered a fatal error. support · 2022-06-22T15:19:56+00:00 · high severity · bug reporting

Plugin could not be activated because it triggered a fatal error.: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence: Plugin could not be activated because it triggered a fatal error.
bugs compatibility support automation and reporting layer Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Awesome plugin and great support (5 stars) review · 2021-11-16T08:51:57+00:00 · medium severity · bug reporting

Awesome plugin and great support: users show bugs, support pain that may indicate a product gap.

Evidence: Awesome plugin and great support Very simple to use.
bugs support easy automation and reporting layer Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin
praise Our go-to solutions for feedback & bug reports (5 stars) review · 2021-10-30T11:35:59+00:00 · medium severity · bug reporting

Our go-to solutions for feedback & bug reports: users show bugs, missing feature pain that may indicate a product gap.

Evidence: Our go-to solutions for feedback & bug reports At our agency, we use Gleap on a daily basis.
bugs missing feature quality form automation and reporting layer Proof Blocked card complete Evidence linked to opportunity
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated support threads, failed replies, knowledge gaps, and escalation workload
source plugin