WPIntell

Market

video hosting

Proof Health

Open evidence

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100.0% of this page's analysis has direct source links.

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Competitors

2 shown
Jetpack VideoPress 7.0K installs · 4.0
praise owner
-100.0%momentum 37.5weakness 4/13pain/praise

Pain still appears around support, bugs despite praise for quality, support.

source 1 source 2

Evidence

Open evidence explorer
mixed Great start, but still a few issues to iron out.

Great start, but still a few issues to iron out.: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Mux Video Uploader · Great start, but still a few issues to iron out. complaint Paid Sub is a mess

Paid Sub is a mess: users show pricing, support pain that may indicate a product gap.

Jetpack VideoPress · Paid Sub is a mess I paid for the annual fee for one site and now every time I go to the jetpack website I am confront with an “upgrade” button that goes straight to preformatted version of the bill I already paid for the service, and wants me to pay again. complaint Disrespect for users

Disrespect for users: users show missing feature, pricing pain that may indicate a product gap.

SmartVideo – Video Player and CDN · Disrespect for users smartvideo did not provide free feature. complaint discovered loads of old videos are “private”

Many older VideoPress videos stopped playing, and although support restored them, the user still reports unresolved issues and slow replies.

Jetpack VideoPress · many videos uploaded 2 + years ago don’t play complaint I video sono tutti settato pubblici e ma live risultano privati

An Italian publisher says many public VideoPress videos appeared private on the front end, causing major damage, though support later saw them working and moved the case to email.

Jetpack VideoPress · voi li avete fatti diventare tutti “privati”... Questa cosa ci sta creando creando un grosso danno, perchè abbiamo tantissimi video. mixed Need some help on video player issue

Need some help on video player issue: users show bugs, compatibility, performance pain that may indicate a product gap.

SmartVideo – Video Player and CDN · Need some help on video player issue Plz check details in my video, https://www.loom.com/share/9dc31535946d456297da50b383f99dbb can your video player offer this feature? mixed Mulitsite

Mulitsite: users show bugs, missing feature, pricing pain that may indicate a product gap.

Jetpack VideoPress · Mulitsite Hi, we would love to use your jetpack VIDEO plugin, but unfortunately after installation we found out that it is not possible to use it within a multi-site . mixed Conflict with Jetpack Social Share

Conflict with Jetpack Social Share: users show bugs, compatibility, performance pain that may indicate a product gap.

Jetpack VideoPress · Conflict with Jetpack Social Share Hello, We are using Jetpack that comes with WP VIP hosting, and we have enabled VideoPress option under Jetpack -> Settings -> Performance -> Media. mixed defer loading script

defer loading script: users show performance, missing feature, support pain that may indicate a product gap.

SmartVideo – Video Player and CDN · defer loading script Trying to speed up my page, and no plugins that help with defering or move the JS script to the bottom are helping. mixed PCloud compatible?

PCloud compatible?: users show compatibility, missing feature, support pain that may indicate a product gap.

SmartVideo – Video Player and CDN · PCloud compatible? mixed Slow support even for Pro subscriber

Slow support even for Pro subscriber: users show performance, missing feature, support pain that may indicate a product gap.

SmartVideo – Video Player and CDN · Slow support even for Pro subscriber I have few questions and support is too slow to respond, and not even provide the information needed. complaint Didn’t work on my site

Didn’t work on my site: users show bugs, pricing, support pain that may indicate a product gap.

Jetpack VideoPress · I rating it low for multiple reasons: Overall, it’s buggy. complaint Worst customer support Greddy

Worst customer support Greddy: users show bugs, support pain that may indicate a product gap.

SmartVideo – Video Player and CDN · Worst customer support Greddy I have buy there product from appsumo but they do not allow us to use there service. complaint Default setting to disable display share menu

A course creator with 210 videos wants a global default to disable VideoPress sharing instead of changing each video individually.

Jetpack VideoPress · I have 210 videos for one course, and not having a global default setting for this makes it much more difficult complaint VideoPress ERROR

A VideoPress user says settings and video configuration changes are not saved and complains that Jetpack support had not responded.

Jetpack VideoPress · VideoPress doesn’t save the settings I add to each video mixed Custom play pause button not working

Custom play pause button not working: users show bugs, support, setup pain that may indicate a product gap.

Jetpack VideoPress · Custom play pause button not working I have just followed your api to have custom play pause button it’s not working https://github.com/Automattic/videopress-player-api-doc/blob/trunk/public-js-api.md <button id="playButton">Play</button> <button id="pauseButton">Pause</button> [videopress beXgxd9g w=1080 h=1920] document.addEventListener('DOMContentLoaded', mixed Jetpack videopress video captions

Jetpack videopress video captions: users show compatibility, missing feature, support pain that may indicate a product gap.

Jetpack VideoPress · Jetpack videopress video captions My website has already been designed using “edit with Elementor”, and I don’t want to change the looks of it. question Replacement for WP player

Replacement for WP player: users show compatibility, missing feature, setup pain that may indicate a product gap.

SmartVideo – Video Player and CDN · Replacement for WP player Does this automatically replace the default WP player or do I need to edit my theme or use a shortcode? mixed I want to Change my old domain to new Domain

I want to Change my old domain to new Domain: users show pricing, support, migration pain that may indicate a product gap.

Jetpack VideoPress · My old domain is : freelancerbayzid.com I want to transfer the license khanfreelancingcare.org but i have tried many times but can not. mixed Assets loading

Assets loading: users show performance, missing feature, setup pain that may indicate a product gap.

SmartVideo – Video Player and CDN · Assets loading Hi, At the moment, the plugin loads assets sitewide, even on posts/pages/CPT which do not feature a video. mixed Cannot save settings – Buttons missing

Cannot save settings – Buttons missing: users show compatibility, missing feature, setup pain that may indicate a product gap.

SmartVideo – Video Player and CDN · Cannot save settings – Buttons missing Hello, I am trying to disable upload acceleration, but in the configuration of the plugin I cannot see any buttons for saving. complaint Disrespect for users

Disrespect for users: users show pricing, setup pain that may indicate a product gap.

SmartVideo – Video Player and CDN · Disrespect for users You need to immediately write that the plugin is paid! complaint Scam, not free

Scam, not free: users show pricing, support pain that may indicate a product gap.

SmartVideo – Video Player and CDN · Scam, not free The plugin suggests that it’s free, but basically all you get are the files. complaint Bad Experience with VideoPress jetpack

Bad Experience with VideoPress jetpack: users show bugs, support pain that may indicate a product gap.

Jetpack VideoPress · Bad Experience with VideoPress jetpack Customer support is zero they are replying very late. mixed Video doesn’t start automatically

Video doesn’t start automatically: users show bugs, support, setup pain that may indicate a product gap.

SmartVideo – Video Player and CDN · Video doesn’t start automatically Hi, I am experiencing an issue, where videos don’t play automatically. mixed videos wont upload (Unexpected server response.)

videos wont upload (Unexpected server response.): users show bugs, compatibility, support pain that may indicate a product gap.

Jetpack VideoPress · videos wont upload (Unexpected server response.) I have been using this pluggin for many years now with no problems until now. mixed Cannot upload videos

Cannot upload videos: users show bugs, performance, support pain that may indicate a product gap.

Jetpack VideoPress · Cannot upload videos I have just purchased VideoPress and after trying different video format I always get an error message after uploading the video, when it is processing. mixed is possible to remove videos URL and token from the network section in dev tools

is possible to remove videos URL and token from the network section in dev tools: users show bugs, missing feature, support pain that may indicate a product gap.

Jetpack VideoPress · is possible to remove videos URL and token from the network section in dev tools Hello Team, I am using VideoPress to stream videos, and I noticed that in the browser’s network tab, the full video URL along with a token is exposed. mixed Can’t upload video, gets a generic error message

Can’t upload video, gets a generic error message: users show bugs, missing feature, migration pain that may indicate a product gap.

Jetpack VideoPress · Can’t upload video, gets a generic error message Decided to try VideoPress, saw I got one video upload for free. mixed Does what it needs to, but you’ll need half a day to figure out how to cancel.

A reviewer liked Jetpack VideoPress but complained that canceling was confusing and one subscription per domain made multi-site use too expensive.

Jetpack VideoPress · trying to cancel… best of luck with that! mixed how to issue a refund

how to issue a refund: users show bugs, support pain that may indicate a product gap.

SmartVideo – Video Player and CDN · how to issue a refund I Had a subscribtion and I cannot cancel it and make a refund I Had a subscribtion and I cannot cancel it and make a refund You can email support@swarmify.com to get your billing questions taken care of. mixed disable share button bulk

disable share button bulk: users show missing feature, support pain that may indicate a product gap.

Jetpack VideoPress · Currently, there isn’t a bulk option to disable the share button for all videos at once in VideoPress. complaint VideoPress upload mp4 videos don’t work

A prospective buyer could not reliably upload or view MP4s during VideoPress testing because XML-RPC and connection settings were blocked until support helped fix it.

Jetpack VideoPress · I uploaded an mp4 video, but I got an error. It shows a yellow exclamation mark and says “Upload error”. complaint Video stuck on Processing

VideoPress trial uploads stayed stuck processing for days with an invalid date until later Jetpack updates resolved the issue.

Jetpack VideoPress · the video has been stuck on processing for several days mixed Can’t get the advertised video press 1 TB for $5

Can’t get the advertised video press 1 TB for $5: users show bugs, support pain that may indicate a product gap.

Jetpack VideoPress · Can’t get the advertised video press 1 TB for $5 This is crazy I’ve been re-directed a million times to get the 1TB videopress, takes me to plans and I purchased the personal plan, still don’t have the 1TB, it’s showing active on my jetpack dashboard but I’m unable to upload videos, i have seen different pages that say get the video press but I can’t find it mixed Playback issue on iOS

Playback issue on iOS: users show bugs, support pain that may indicate a product gap.

SmartVideo – Video Player and CDN · Playback issue on iOS Users are reporting playback issues on iOS devices, various versions including the latest. mixed Videos are not working on site

Videos are not working on site: users show bugs, support pain that may indicate a product gap.

Jetpack VideoPress · Videos are not working on site Hi Team, This site is owned by one of our customers and is having issues with their videos not playing for their courses At first I thought it might be due to a JetPack not authenticating/connecting type of issue so I submitted a help ticket here: https://wordpress.org/support/topic/jetpack-not-authenticating-connecting/#post-1 mixed Video not playing properly

Video not playing properly: users show bugs, support pain that may indicate a product gap.

Jetpack VideoPress · I uploaded a few videos to another host and they play perfectly. mixed VideoPress Captions! Yes! Easy? No!

A VideoPress user describes month-long friction managing captions and transcripts, while support says subtitle improvements are shipping soon.

Jetpack VideoPress · I’ve spent about a month on this praise Super Video CDN —->> Top service

Super Video CDN —->> Top service: users show bugs, performance, support pain that may indicate a product gap.

SmartVideo – Video Player and CDN · Super Video CDN —->> Top service Installing the CDN plugin is a breeze and the speed is comparable really to a top quality service.