Conversation
supportHi, we would love to use your jetpack VIDEO plugin, but unfortunately after installation we found out that it is not possible to use it within a multi-site . Thank you very much for letting us know how this works, or if you are considering implementing this solution for multi-site in the coming months. Thanks a lot and have a nice day
Hi @singlequeen , Thanks for checking in — and for giving Jetpack VideoPress a try! According to our documentation , VideoPress is supported on Multisite, both through the standalone VideoPress plugin and the full Jetpack plugin. Each subsite needs Jetpack to be activated and connected individually, and each one requires its own plan. That said, I’d love to understand more about what happened on your end — did you run into any specific errors or limitations after installing it? If something isn’t working as expected, it could help us troubleshoot — or even flag areas where our docs need updating. Thanks again, and looking forward to your reply! Have a great day! Alin
Hello, thanks a lot for the answer. I am sending a screenshot from multisite and then from a site that is not multisite. You can see the difference in the menu. With multisite, the other links in the menu are not visible at all, especially the “My jetpack” link where you can insert a license key etc. in short, these links are missing 🙁 http://singlequeen.cz/multisite.jpg https://singlequeen.cz/NON-multisite.jpg
Hi @singlequeen , Thanks for sharing those screenshots—I can definitely see the difference you’re experiencing. To help us take a closer look, could you share the affected site URLs? If you’d prefer to keep it private, feel free to contact us directly using this form: [Contact Form] Just include a link to this thread if you reach out that way. Looking forward to helping you get this sorted!
Thank you. I´ve just used the form and send you the website.
Hi @singlequeen , Thank you so much! I can confirm that we’ve received your form submission and will process it as soon as possible. I’ll go ahead and mark this thread as resolved, since we’ve moved the conversation to our support queue. Have a great day!
Hi @singlequeen , Thanks for checking in — and for giving Jetpack VideoPress a try! According to our documentation , VideoPress is supported on Multisite, both through the standalone VideoPress plugin and the full Jetpack plugin. Each subsite needs Jetpack to be activated and connected individually, and each one requires its own plan. That said, I’d love to understand more about what happened on your end — did you run into any specific errors or limitations after installing it? If something isn’t working as expected, it could help us troubleshoot — or even flag areas where our docs need updating. Thanks again, and looking forward to your reply! Have a great day! Alin
Hello, thanks a lot for the answer. I am sending a screenshot from multisite and then from a site that is not multisite. You can see the difference in the menu. With multisite, the other links in the menu are not visible at all, especially the “My jetpack” link where you can insert a license key etc. in short, these links are missing 🙁 http://singlequeen.cz/multisite.jpg https://singlequeen.cz/NON-multisite.jpg
Hi @singlequeen , Thanks for sharing those screenshots—I can definitely see the difference you’re experiencing. To help us take a closer look, could you share the affected site URLs? If you’d prefer to keep it private, feel free to contact us directly using this form: [Contact Form] Just include a link to this thread if you reach out that way. Looking forward to helping you get this sorted!
Thank you. I´ve just used the form and send you the website.
Hi @singlequeen , Thank you so much! I can confirm that we’ve received your form submission and will process it as soon as possible. I’ll go ahead and mark this thread as resolved, since we’ve moved the conversation to our support queue. Have a great day!