Using Telegram Live Agent

Can anyone help me set up the Live Agent via Telegram ? I think the security plugin, Kadence Security Basic , (formerly known as Solid Security) is blocking the replies written in Telegram from appearing back in the Chatbot. The user’s question appears in Telegram but the replies does not appear back in the Chatbot. Do I need to add this webhook – – /wp-json/mxchat/v1/telegram-webhook – to the Kadence Security plugin, so the replies will appear in the chatbot, if so how? Can anyone advised how I can solve this issue or what security plugin does not block the replies from Telegram. MxChat’s Telegram Live Agent works in two directions. The visitor’s question appearing in Telegram is MxChat calling out to Telegram — that’s why it works. The agent’s reply coming back into the chat widget relies on Telegram’s servers POSTing to your site at https://YOURSITE/wp-json/mxchat/v1/telegram-webhook . That’s an inbound, unauthenticated REST request — and Kadence Security can restrict the WordPress REST API to logged-in users, which blocks Telegram’s callback before MxChat ever sees it. So inbound works, replies don’t — exactly your symptom. Fix: In WordPress admin → Security (Kadence/Solid Security) → find the REST API setting (under WordPress Tweaks / Advanced). It’s almost certainly set to Restricted — change it to Default . Its REST control is all-or-nothing (no per-route allowlist in the basic tier), so Default is what lets Telegram through. Also make sure no “Hide Backend” or firewall rule is blocking /wp-json/ from outside. My REST API is already set to Default – so this can not be the reason why messages are not appearing