too serious security issue

Dear dev team, Please check your agent setting with adding roles, If you add an staff account to agent, it will have both admin and existing permissions to the agent. I think that it will make a serious security issue. I have to disable your plugin to wait for new version fixed Thanks and Regards, Tuan Hello @thuyanhlien , I’d like to inform you that we offer a convenient option in the agent settings to create a new role. This option can be found in the main settings of the plugin. By using this option, you can easily define a new role and specify its capabilities according to your preferences. This way, you can assign the agent role with restricted capabilities to any existing user on your website, instead of assigning them to the admin role. Attaching a video for your reference: https://www.awesomescreenshot.com/video/21723972?key=6fb623b5a79c20bdd7f5382e3fac8b8d Hope that clarifies. Please feel free to get in touch with us if you have any further questions or concerns. Dear dev team, thanks for your response, we will reinstall and make some tests as your introduction and get feedback to you soon I hope that it will be well Thanks and Regards, Hello @thuyanhlien , We look forward to hearing your feedback and hope that the reinstallation and testing will yield positive results. If you encounter any issues or have further questions during the process, we are here to assist you and ensure that everything works smoothly for your requirement.