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supportHello, first of all, thank you for a great plugin. I encountered an issue where, when a customer leaves a review that requires approval, no points are added to the customer’s account after an admin approves it. On the other hand, if an admin leaves a review that doesn’t require approval, points are applied immediately. Could this be fixed that customer receives points after review approval?
Hello, We will look into it and release an update if we manage to reproduce the error.
Hello again, We ran the following test : In WooCommerce → Settings → Products : Check “Enable product reviews” In Settings → Discussion → Before a comment appears : Check “Comment must be manually approved” We then logged in as a customer to post a review. The review was sucessfully held for moderation With the admin profile, in Products → Reviews, we manually approved the review In WooRewards → Customers, the logged in customer did receive the review points. We then ran the test again by adding the “Purchase required” limitation. For a product the customer never purchased, he didn’t receive points For a previously purchased product, he received points The other test case where the customer can’t receive points is if he already received points for reviewing this product (products can only be reviewed once)
Thank you for fast reply. Yes, points are added after approval, works as it should. Seems to be my fault – I was posting review to an order, that was created and completed before I install your plugin. I hope this helps someone not to run into same problem in the future.
Hello, We will look into it and release an update if we manage to reproduce the error.
Hello again, We ran the following test : In WooCommerce → Settings → Products : Check “Enable product reviews” In Settings → Discussion → Before a comment appears : Check “Comment must be manually approved” We then logged in as a customer to post a review. The review was sucessfully held for moderation With the admin profile, in Products → Reviews, we manually approved the review In WooRewards → Customers, the logged in customer did receive the review points. We then ran the test again by adding the “Purchase required” limitation. For a product the customer never purchased, he didn’t receive points For a previously purchased product, he received points The other test case where the customer can’t receive points is if he already received points for reviewing this product (products can only be reviewed once)
Thank you for fast reply. Yes, points are added after approval, works as it should. Seems to be my fault – I was posting review to an order, that was created and completed before I install your plugin. I hope this helps someone not to run into same problem in the future.