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Source evidence

Fluent Support Pro plugin

Fluent Support – Helpdesk & Customer Support Ticket System · review · 2024-06-20T19:32:00+00:00

Fluent Support – Helpdesk & Customer Support Ticket System plugin evidence original source source API
complaintsentiment
mediumseverity
0.75relevance
1replies
Evidence linked to opportunitycommercial context

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Conversation

review · 1 stars
approvalguy unresolved
The plugin is absolutely useless. If you have issues, the customer service only responds to your questions once every four days. If you want a refund, they do not respond to your emails. why this company in business?! Hello @approvalguy , I have reviewed all of your tickets, and there was a refund ticket that experienced a slight delay due to the Eid vacation period, during which only a few of us were working (we did post a notice about this on the support dashboard). Regarding the other tickets, we tried to reply as soon as possible. We have now processed your refund. We truly hope that you will reconsider your review in light of this update. Thank you

Comments

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Ahsan Chowdhury 2024-06-24T09:41:00+00:00

Hello @approvalguy , I have reviewed all of your tickets, and there was a refund ticket that experienced a slight delay due to the Eid vacation period, during which only a few of us were working (we did post a notice about this on the support dashboard). Regarding the other tickets, we tried to reply as soon as possible. We have now processed your refund. We truly hope that you will reconsider your review in light of this update. Thank you