Source evidence

Custom fields is not working

Zendesk Support for WordPress · support · 2017-03-23T14:29:00+00:00

Zendesk Support for WordPress plugin evidence original source source API

mixedsentiment

mediumseverity

0.73relevance

1replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

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5 / 24 rows with source links

20.8% of this page's analysis has direct source links.

0 build-decision rows missing links

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19 rows with no attached evidence

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Conversation

support

alicephoenix2017 resolved

We’re trying to create fields in Zendesk dashboard. in WordPress admin panel we create same fields with the same ID’s as on Zendesk dashboard. They are not working and are showing the error “wp-admin/admin-post.php” and saying that file is not exist. Please advise how we could solve this issue. How to edit fields which are placed in this file “plugins/zendesk-request-form/zendesk-request-form.php” ? There are three fields – name, e-mail and description. In our development they are not needed, as we use custom fields. It appears that this issue is for another wordpress plugin: https://wordpress.org/support/topic/custom-fields-are-not-working which is managed by a different maintainer. Marking this as resolved.

Commercial Context

Opportunity

support triage and conversation operations

Customer Support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage repeated customer support threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Custom fields is not working: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence quote: They are not working and are showing the error “wp-admin/admin-post.php” and saying that file is not exist.

Affected feature: form

bugs compatibility support support

Plugin

API

Zendesk Support for WordPress

2.0K active installs · 139.1K downloads · rating 40.0

customer support help desk helpdesk support zendesk

Comments

1 shown

zendesk_official 2017-03-29T07:24:00+00:00

It appears that this issue is for another wordpress plugin: https://wordpress.org/support/topic/custom-fields-are-not-working which is managed by a different maintainer. Marking this as resolved.