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supportWhen you activate the plugin although all the images are on the server, most have disappeared from the posts where they should be. Deactivating the plugin did not improve the situation. The backup I have to restore the site already includes this problem because I was not careful to see if the plugin affected the publications before making the backup and deleting the one before installing Image Optimizer by Elementor. The only option I see is to have to go back through all the posts with images and re-insert them 1 by 1. Disaster. Any solution? This topic was modified 2 years, 3 months ago by mariodehter . The page I need help with: [ log in to see the link]
Hi @mariodehter , All the images on your home page seem to be in place, could you please try updating to version 1.1.0 and let me know if your issue is resolved?
Thank you @arielk for your thoughtful response. What you see since this morning on the website is because I have spent the entire night reconstructing the entire configuration of the images page by page and post by post. I honestly don’t want to experiment with this plugin anymore. It has been a disaster for me. It caused dozens of problems on my site that I have hosted on a VPS for over 10 years along with 3 other domains. My small business is consulting for organizational development, I am not an expert nor do I deal with software or internet issues (only at the “user” level with sufficient basic knowledge for my management needs of my online services – elearning on topics and for very clients. specific, nothing massive). I have learned a golden lesson, which I take the liberty of expressing here where people with my low level of knowledge and quite a bit of technological clumsiness have to consider: The big problem has been myself: deleting a backup before checking if there were errors on the website. Make a backup without checking if there were errors to solve on the website. The “Image Optimizer by Elementor – Compress, Resize and Optimize Images” plugin is only for Elementor Pro customers and should never be used as a limited free plugin and/or on Westies that are already implemented. I apologize to the Community for taking up this time to tell “my problems” ─which may not be with the plugin, and is only useful for professional developers who know how to take advantage of it. Thanks, @arielk
Hi @mariodehter , I appreciate your honesty in sharing your experience with us and apologize for the inconvenience you experienced with our product. As the issues have already been manually fixed, I don’t have the ability to determine what went wrong with your site. We will, however, continue to follow any and all issues that arise and do our best to improve our product. The Image Optimizer plugin is intended for all WordPress websites and has no limitation or dependency on any other plugin, Elementor Pro or otherwise. If there is anything specific I can assist you with regarding your site, please do not hesitate to reach out. We are here to help. All the best,
Hi @mariodehter , All the images on your home page seem to be in place, could you please try updating to version 1.1.0 and let me know if your issue is resolved?
Thank you @arielk for your thoughtful response. What you see since this morning on the website is because I have spent the entire night reconstructing the entire configuration of the images page by page and post by post. I honestly don’t want to experiment with this plugin anymore. It has been a disaster for me. It caused dozens of problems on my site that I have hosted on a VPS for over 10 years along with 3 other domains. My small business is consulting for organizational development, I am not an expert nor do I deal with software or internet issues (only at the “user” level with sufficient basic knowledge for my management needs of my online services – elearning on topics and for very clients. specific, nothing massive). I have learned a golden lesson, which I take the liberty of expressing here where people with my low level of knowledge and quite a bit of technological clumsiness have to consider: The big problem has been myself: deleting a backup before checking if there were errors on the website. Make a backup without checking if there were errors to solve on the website. The “Image Optimizer by Elementor – Compress, Resize and Optimize Images” plugin is only for Elementor Pro customers and should never be used as a limited free plugin and/or on Westies that are already implemented. I apologize to the Community for taking up this time to tell “my problems” ─which may not be with the plugin, and is only useful for professional developers who know how to take advantage of it. Thanks, @arielk
Hi @mariodehter , I appreciate your honesty in sharing your experience with us and apologize for the inconvenience you experienced with our product. As the issues have already been manually fixed, I don’t have the ability to determine what went wrong with your site. We will, however, continue to follow any and all issues that arise and do our best to improve our product. The Image Optimizer plugin is intended for all WordPress websites and has no limitation or dependency on any other plugin, Elementor Pro or otherwise. If there is anything specific I can assist you with regarding your site, please do not hesitate to reach out. We are here to help. All the best,