Source evidence

configuration

Question answer · support · 2017-01-29T01:35:00+00:00

Question answer plugin evidence original source source API

mixedsentiment

mediumseverity

0.84relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

3 / 26 rows with source links

11.5% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

23 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

darci432 resolved

Hello, the only configuration available under Settings is for email notifications. The Settings tab on the plugin page for the Question answer plugin says “Sorry, you are not allowed to access this page.” Will there be further configuration options available in the future? Hello! I have made new version 1.1, added some new configuration and fixed issue. What would you like to see in next version, maybe i can made it. Thank you! If I could really have it my way, I would like to be able to choose how the date outputs (USA style of mm/dd/yyyy), choose my background color for the faq-answer.chat-text area and have a Facebook connect option instead of using Gravatars in the settings. 😉 Oh, and I’m not able to use [mideal-faq-form] in a modal popup, which would be ideal for me. I do really like the simplicity of this Q&A plugin! Thank you so much! This reply was modified 9 years, 3 months ago by darci432 . Hello, this is a great plugin. Thank you for providing this simple plugin, however, I have a problem configuring it. I could not see where the questions are moderated before they appear and also I have not received emails from the people who asked questions. I could not see reply, publish and delete buttons. What could be the problem? Please, help me out because I have been looking for a plugin that could do what I wanted since 2 weeks ago until I stumble on this great plugin. Thanks, waiting for your reply.

Commercial Context

Opportunity

support triage and conversation operations

Faq support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage repeated faq threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: configuration: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence quote: configuration Hello, the only configuration available under Settings is for email notifications.

Affected feature: email

bugs missing feature support setup

Plugin

API

Question answer

200 active installs · 5.5K downloads · rating 100.0

answer faq question

Comments

3 shown

mideal 2017-02-03T19:15:00+00:00

Hello! I have made new version 1.1, added some new configuration and fixed issue. What would you like to see in next version, maybe i can made it.

darci432 2017-02-27T19:37:00+00:00

Thank you! If I could really have it my way, I would like to be able to choose how the date outputs (USA style of mm/dd/yyyy), choose my background color for the faq-answer.chat-text area and have a Facebook connect option instead of using Gravatars in the settings. 😉 Oh, and I’m not able to use [mideal-faq-form] in a modal popup, which would be ideal for me. I do really like the simplicity of this Q&A plugin! Thank you so much! This reply was modified 9 years, 3 months ago by darci432 .

nnaife 2017-03-22T02:56:00+00:00

Hello, this is a great plugin. Thank you for providing this simple plugin, however, I have a problem configuring it. I could not see where the questions are moderated before they appear and also I have not received emails from the people who asked questions. I could not see reply, publish and delete buttons. What could be the problem? Please, help me out because I have been looking for a plugin that could do what I wanted since 2 weeks ago until I stumble on this great plugin. Thanks, waiting for your reply.