Callrail = Callfail

Constant integration issues with Adwords make our conversion data mostly useless. In Adwords this is a huge problem. They recently lost 2/3 of our all time call recordings!!!!! This data was priceless and is unrecoverable. Callrail’s support is some of the worst I have encountered and even during emergency situations they are not in a hurry to help. Calls to support go unanswered and if we get a callback it is often the next day by someone who has little knowledge. We are finding a new company to work with and I would suggest others to do the same. I will update this post with a full breakdown of all our callrail issues once we have migrated to a new provider. Too many to list at the current moment 🙁