WPIntell

Market

support system

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

44 / 44 rows with source links

100.0% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

0 rows with no attached evidence

0 rows have source counts but still need direct links.

Competitors

3 shown
Live Chat 10 installs · 5.0
praise owner
-100.0%momentum 37.6weakness 1/1pain/praise

Pain still appears around missing feature despite praise for easy.

source 1 source 2

Evidence

Open evidence explorer
complaint Has potential but needs cleaning up

Has potential but needs cleaning up: users show bugs, compatibility, missing feature pain that may indicate a product gap.

CodeBard Help Desk · Has potential but needs cleaning up This appears to have potential but (a) the pink wording on blue buttons in the admin pages is hideous — there’s no way I can use a plugin that’s going to scream at me like that every time I try to use it — (b) it uses a deprecated function, and (c) it generates no fewer than 40 PHP notices! complaint Free version is far too restrictive

Free version is far too restrictive: users show missing feature, pricing, support pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Free version is far too restrictive It is impossible to see how this plugin would look from a customer point of view entering their tickets to me. mixed Interesting Idea

Interesting Idea: users show security, support, setup pain that may indicate a product gap.

Rollerblade · “Install, or continue to use Bad Screenshots”. complaint Don't waste your money. What a mess.

Don't waste your money. What a mess.: users show missing feature, support, setup pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · You can’t get any idea how the plugin works unless you purchase it — because it’s crippleware. complaint Mass delete and Email Input change not required

Mass delete and Email Input change not required: users show security, missing feature, support pain that may indicate a product gap.

Guest Support · Mass delete and Email Input change not required Hello,How do I change the email field so that it’s not a mandatory field? question WATS Premium

WATS Premium: users show security, missing feature, pricing pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · WATS Premium I already purchased WATS Premium (and customizations), but when I upgraded, my front end displays the message “The frontend submission form feature is only available in the premium release. complaint No user submission. Upgrade Required Equal Joke!

No user submission. Upgrade Required Equal Joke!: users show missing feature, pricing, support pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · The point of a ticket support is to allow users to submit tickets. complaint Welcome to the Smart Support – Help Desk & Ticket System Support Forum

Welcome to the Smart Support – Help Desk & Ticket System Support Forum: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Smart Support – Self-Hosted customer support helpdesk & Ticket system · Welcome to the Smart Support – Help Desk & Ticket System Support Forum Thank you for using Smart Support – WordPress Help Desk and Support Ticket System ! complaint User Portal

User Portal: users show bugs, support, migration pain that may indicate a product gap.

CodeBard Help Desk · They want the ability to set a “tenant portal” page so that users can log in, submit support tickets, and return later to check on their ticket status. mixed Database errors

Database errors: users show bugs, compatibility, performance pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Database errors I’m getting a number of database errors from this plugin. mixed How do guest view the tickets of other users without login/registration

How do guest view the tickets of other users without login/registration: users show missing feature, pricing, support pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · How do guest view the tickets of other users without login/registration First of all I would like to thank you guys for building such a robust plugin, I’m almost there setting up all I need, but now I want to know is there a way where the guest users can view the tickets list of all the other guests without login/registration ? complaint Total waste of time

Total waste of time: users show missing feature, pricing, support pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Total waste of time The plugin is messy and the free version doesn’t do anything valuable. complaint Posts settings on Patreon need to be corrected in WordPress

Posts settings on Patreon need to be corrected in WordPress: users show missing feature, pricing, support pain that may indicate a product gap.

CodeBard Help Desk · Posts settings on Patreon need to be corrected in WordPress Hello, I bought the Code Bard plugin 2 months ago. complaint Unknown bugs, no support

Unknown bugs, no support: users show bugs, missing feature, support pain that may indicate a product gap.

CodeBard Help Desk · Unknown bugs, no support First message without codes to login. mixed install the required extension sp page builder and creative slider returns error

install the required extension sp page builder and creative slider returns error: users show bugs, compatibility, support pain that may indicate a product gap.

CodeBard Help Desk · install the required extension sp page builder and creative slider returns error Hi Support, We have purchased Mountis – Hiking And Outdoor Club Joomla 4 Template. mixed am cont setup am getting issue

am cont setup am getting issue: users show bugs, missing feature, support pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · am cont setup am getting issue Dear sir, I tried somany times but i con’t done it please help me in setup my user want to register only with his email and submit ticket or verify. mixed Multi helpdesk not working

Multi helpdesk not working: users show compatibility, support, setup pain that may indicate a product gap.

Support Helpdesk Ticket System Lite · Multi helpdesk not working I installed this plugin and I have tried to add company and ticket but those segments are not clickable no link attached to any of those. question Unable to update Wats tickets with Medicenter theme

Unable to update Wats tickets with Medicenter theme: users show bugs, compatibility, support pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Unable to update Wats tickets with Medicenter theme We are using WATS Premium for ticketing and recently updated our theme from Bravo to Medicenter. complaint Feature rich helpdesk plugin

Feature rich helpdesk plugin: users show missing feature, support pain that may indicate a product gap.

Smart Support – Self-Hosted customer support helpdesk & Ticket system · Feature rich helpdesk plugin Interesting that it has a few advanced features you usually only get on premium models. complaint Support Tickets

Support Tickets: users show bugs, support pain that may indicate a product gap.

Support Helpdesk Ticket System Lite · Support Tickets Please use the plugin support forum for any questions or issues regarding the lite version of plugin, this forum cannot be used for any other version of plugin. complaint Bad is very limited software and partial plugin

Bad is very limited software and partial plugin: users show missing feature, setup pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Bad is very limited software and partial plugin Is bad software, I had to uninstall because it is not possible to publish the plugin from the frontend. mixed Is this plugin still being supported?

Is this plugin still being supported?: users show bugs, support pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Is this plugin still being supported? mixed In site notification

In site notification: users show missing feature, support pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · In site notification Hello there, Is it possible if any ticket submit or reply, instead of email the notification show it for specific user inside the site? question Assign tickets to users

Assign tickets to users: users show missing feature, support pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · I am looking for a way for customers to talk with vendor contacts of purchased products and track emails. complaint Official Support Link

Official Support Link: users show support pain that may indicate a product gap.

Rollerblade · Official Support Link The official support page for Rollerblade App for WordPress is located here . complaint Statistic

Statistic: users show missing feature pain that may indicate a product gap.

Live Chat · I would like to see graphs for the month. complaint Why do I need an account on your server?

Why do I need an account on your server?: users praise value, which suggests what competitors already do well.

Rollerblade · As far as I understand, tickets submitted through the plugin are sent to their server so that freelancers/agencies can manage multiple clients from one place, as opposed to logging into each client’s site. praise Best ticket system for WP!

Best ticket system for WP!: users show compatibility, missing feature, support pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Best ticket system for WP! praise Worthy of an Award

Worthy of an Award: users show compatibility, missing feature, pricing pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Worthy of an Award I have implemented global tech support operations for two major medical companies before striking out on my own as a web consultant. praise A reliable helpdesk plugin!

A reliable helpdesk plugin!: users show bugs, performance, missing feature pain that may indicate a product gap.

Smart Support – Self-Hosted customer support helpdesk & Ticket system · A reliable helpdesk plugin! praise Excellent plugin & support!

Excellent plugin & support!: users show missing feature, support, migration pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Excellent plugin & support! praise Works fine!

Works fine!: users show compatibility, missing feature, support pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Works fine! mixed 404’s by your plugin

404’s by your plugin: users show bugs pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Hello, First of all, I want to thank you for reporting this issue. neutral hardcoded paths in community plugin

hardcoded paths in community plugin: users show bugs, compatibility, missing feature pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · hardcoded paths in community plugin I paid for the upgrade before testing with the community version, which may have been ill-advised, because I was in a hurry and the feature I needed (submit from front end) was only available in premium. praise Outstanding Support and Best Ticket System

Outstanding Support and Best Ticket System: users show bugs, support, migration pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Outstanding Support and Best Ticket System I tested/demo’d all the ticket systems out there thoroughly, and decided that WATS Premium version would be the one. praise Best helpdesk for WP!

Best helpdesk for WP!: users show missing feature, support, setup pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Best helpdesk for WP! praise Great support, thanks!

Great support, thanks!: users show missing feature, pricing, support pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Great support, thanks! praise Great plugin, excellent support

Great plugin, excellent support: users show missing feature, support, setup pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Great plugin, excellent support When I discovered WATS, I jumped right in and bought the premium version as it provides all the functionality I was looking for. praise Great plugin!

Great plugin!: users show bugs, missing feature, setup pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Great plugin! praise Incredible Support

Incredible Support: users show bugs, missing feature, support pain that may indicate a product gap.

WP Advanced Ticket System, Elite Support Helpdesk · Incredible Support The only reason I gave this 5 stars is there is no option for 10 stars.