WPIntell

Evidence explorer

Source-backed conversations used by the intelligence layer.

53visible evidence rows
11complaints
18praise
15high severity
53linked opportunities
0evidence only
simplepressplugin filter

Top Plugins

source concentration
Simple:Press Forum · 53

Analyzed Conversations

53 shown
complaint support · high severity · relevance 1.0
PHP 8.0 and 8.1 bug

PHP 8.0 and 8.1 bug: users show security, bugs, compatibility pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

security bugs compatibility pricing Proof Blocked card complete Evidence linked to opportunity 4 replies
Simple:Press Forum · PHP 8.0 and 8.1 bug Hello, Upgraded to Simple Press 6.8.1 and PHP 8.1.12 and found the following bug: When replying to a forum post the reply is no longer formatted, but instead displays html code: blockquote, span, p, br… Also I no longer have the formatting toolbar (bold, etc…) when writing a new forum post or a reply.
complaint review · high severity · relevance 1.0
The best times of this forum are long gone.

The best times of this forum are long gone.: users show bugs, compatibility, missing feature pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs compatibility missing feature pricing Proof Blocked card complete Evidence linked to opportunity 2 star review 9 replies
Simple:Press Forum · The best times of this forum are long gone.
complaint review · high severity · relevance 1.0
Nice web site for crap

Nice web site for crap: users show bugs, compatibility, performance pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs compatibility performance missing feature Proof Blocked card complete Evidence linked to opportunity 1 star review 4 replies
Simple:Press Forum · Nice web site for crap Simple Press broke our setup.
complaint review · high severity · relevance 0.97
They killed Simple Press

They killed Simple Press: users show compatibility, pricing, support pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

compatibility pricing support migration Proof Blocked card complete Evidence linked to opportunity 1 star review 1 replies
Simple:Press Forum · They killed Simple Press How to kill a product?
complaint support · high severity · relevance 0.97
Permissions issue after upgrading

Permissions issue after upgrading: users show security, bugs, missing feature pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

security bugs missing feature support Proof Blocked card complete Evidence linked to opportunity
Simple:Press Forum · Permissions issue after upgrading Hello, We just upgraded to the 6.10.9 version and it appears some, if not all, of our members can no longer post to the forums.
mixed support · high severity · relevance 0.95
6.11.0 is broken on mobile

6.11.0 is broken on mobile: users show bugs, compatibility, missing feature pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs compatibility missing feature support Proof Blocked card complete Evidence linked to opportunity 20 replies
Simple:Press Forum · 6.11.0 is broken on mobile Hi.
mixed support · high severity · relevance 0.94
Conflict with WordPress 6.4

Conflict with WordPress 6.4: users show bugs, compatibility, pricing pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs compatibility pricing support Proof Blocked card complete Evidence linked to opportunity 2 replies
Simple:Press Forum · Conflict with WordPress 6.4 Tried upgrading to WordPress 6.4 and immediately got this error.
mixed support · high severity · relevance 0.94
PHP8 Status

PHP8 Status: users show security, bugs, compatibility pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

security bugs compatibility support Proof Blocked card complete Evidence linked to opportunity 5 replies
Simple:Press Forum · PHP8 Status What’s the status on PHP8 compatibility?
mixed support · high severity · relevance 0.88
Fatal error after activating SP in PHP8 environment

Fatal error after activating SP in PHP8 environment: users show bugs, compatibility, support pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs compatibility support easy Proof Blocked card complete Evidence linked to opportunity 4 replies
Simple:Press Forum · Fatal error after activating SP in PHP8 environment When I activated PHP8 site showed Fatal error.
mixed support · high severity · relevance 0.83
Share images and files

Share images and files: users show security, missing feature, support pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

security missing feature support easy Proof Blocked card complete Evidence linked to opportunity 1 replies
Simple:Press Forum · The page I need help with: [ log in to see the link] Hi.
praise review · high severity · relevance 0.78
Good Product

Good Product: users show security, bugs, performance pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

security bugs performance missing feature Proof Blocked card complete Evidence linked to opportunity 5 star review 3 replies
Simple:Press Forum · There is a support forum right here on wordpress.org.
praise review · high severity · relevance 0.78
Crashed My Site – Support Not Interested

Crashed My Site – Support Not Interested: users show bugs, compatibility, missing feature pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs compatibility missing feature pricing Proof Blocked card complete Evidence linked to opportunity 5 star review 2 replies
Simple:Press Forum · Crashed My Site – Support Not Interested My initial review is below the dashed line.
praise review · high severity · relevance 0.73
Great plugin with great features

Great plugin with great features: users show compatibility, missing feature, pricing pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

compatibility missing feature pricing support Proof Blocked card complete Evidence linked to opportunity 5 star review 1 replies
Simple:Press Forum · Great plugin with great features I have used the Simple-Press plugin as an essential part of my business for about 9 years now.
praise review · high severity · relevance 0.72
Great Forum At A Fair Price

Great Forum At A Fair Price: users show missing feature, pricing, support pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

missing feature pricing support migration Proof Blocked card complete Evidence linked to opportunity 5 star review 1 replies
Simple:Press Forum · Great Forum At A Fair Price I’ve used Simple Press since 2008.
praise review · high severity · relevance 0.65
Simple yet powerful plugins

Simple yet powerful plugins: users show security, bugs pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

security bugs easy value Proof Blocked card complete Evidence linked to opportunity 5 star review 2 replies
Simple:Press Forum · Simple yet powerful plugins Love the plugins..
complaint support · medium severity · relevance 0.93
No simple press admin?

No simple press admin?: users show bugs, compatibility, performance pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs compatibility performance missing feature Proof Blocked card complete Evidence linked to opportunity 7 replies
Simple:Press Forum · No simple press admin?
complaint support · medium severity · relevance 0.93
How to remove profile tabs?

How to remove profile tabs?: users show bugs, compatibility, performance pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs compatibility performance missing feature Proof Blocked card complete Evidence linked to opportunity 6 replies
Simple:Press Forum · Hi, Again I have Googled and only found this https://simple-press.com/support-forum/simplepress-6-theme-topics/customize-forum-profile/ But in the forum profile tabs & menus I cannot find an option to delete anything, only change the order.
complaint support · medium severity · relevance 0.92
SP changes the title of my forum page, needs fixing

SP changes the title of my forum page, needs fixing: users show bugs, compatibility, missing feature pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs compatibility missing feature support Proof Blocked card complete Evidence linked to opportunity 4 replies
Simple:Press Forum · I have been into Rankmath and removed the separator and site name options on the page.
mixed support · medium severity · relevance 0.84
Admins cannot approve new posts via popup

Admins cannot approve new posts via popup: users show bugs, missing feature, support pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs missing feature support setup Proof Blocked card complete Evidence linked to opportunity 5 replies
Simple:Press Forum · Admins cannot approve new posts via popup Hi – I’m setting up a forum for a client and love Simple:Press so far EXCEPT that my SP admins cannot approve new posts by using the “Tools” button/popup.
mixed support · medium severity · relevance 0.84
Anonymous Posting

Anonymous Posting: users show missing feature, pricing, support pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

missing feature pricing support setup Proof Blocked card complete Evidence linked to opportunity 9 replies
Simple:Press Forum · This can be done per forum or group in Simple:Press Admin, and it can be adjusted at any time.
mixed support · medium severity · relevance 0.84
New Post Covered

New Post Covered: users show bugs, compatibility, missing feature pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs compatibility missing feature support Proof Blocked card complete Evidence linked to opportunity 7 replies
Simple:Press Forum · New Post Covered Good afternoon and excellent plugin.
mixed support · medium severity · relevance 0.84
How to add custom smilies?

How to add custom smilies?: users show bugs, missing feature, support pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs missing feature support setup Proof Blocked card complete Evidence linked to opportunity 3 replies
Simple:Press Forum · Hi, I have just installed Simple:press and have uploaded custom smileys to the correct folder.
mixed support · medium severity · relevance 0.84
How can I prevent the stats from showing on the forum?

How can I prevent the stats from showing on the forum?: users show bugs, compatibility, missing feature pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs compatibility missing feature migration Proof Blocked card complete Evidence linked to opportunity 2 replies
Simple:Press Forum · Another issue I would like to resolve is how to remove the ‘Stats’ and members online etc.?
mixed support · medium severity · relevance 0.84
Forum email notifications

Forum email notifications: users show missing feature, pricing, support pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

missing feature pricing support setup Proof Blocked card complete Evidence linked to opportunity 3 replies
Simple:Press Forum · Forum email notifications Our client wants to get notified when there is an answer on their forum post and they want to have the possibility to pin a thread so that they are notified whenever someone writes something in this thread.
complaint review · medium severity · relevance 0.81
Don’t upgrade! It’s a commercial product now!

Don’t upgrade! It’s a commercial product now!: users show compatibility, pricing, setup pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

compatibility pricing setup easy Proof Blocked card complete Evidence linked to opportunity 1 star review 1 replies
Simple:Press Forum · Your old SP themes and SP plugins won’t work with version 6 and you have to buy them.
complaint support · medium severity · relevance 0.81
Shows Forums Errors when unregistered viewer views page

Shows Forums Errors when unregistered viewer views page: users show bugs, missing feature, support pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs missing feature support easy Proof Blocked card complete Evidence linked to opportunity 1 replies
Simple:Press Forum · Shows Forums Errors when unregistered viewer views page The Simple Press forum works perfectly when a visitor is logged in.
mixed support · medium severity · relevance 0.72
Archive pages/posts

Archive pages/posts: users show bugs, compatibility pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs compatibility easy value Proof Blocked card complete Evidence linked to opportunity 2 replies
Simple:Press Forum · After a long and successful run using your Simple Press solution, the client has decided to close their forum.
mixed support · medium severity · relevance 0.67
Can’t upload theme – uploader hangs but never completes

Can’t upload theme – uploader hangs but never completes: users show bugs, compatibility pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs compatibility value cache Proof Blocked card complete Evidence linked to opportunity 1 replies
Simple:Press Forum · Can’t upload theme – uploader hangs but never completes Hello – I am trying out the forums for the first time and I cant upload a theme.
mixed support · medium severity · relevance 0.67
Issue with Drag and Drop Sorting Group and Forum Ordering

Issue with Drag and Drop Sorting Group and Forum Ordering: users show bugs, compatibility pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs compatibility easy form Proof Blocked card complete Evidence linked to opportunity 1 replies
Simple:Press Forum · Issue with Drag and Drop Sorting Group and Forum Ordering Uncaught TypeError: this.dragDirection is undefined jQuery 48 <anonymous> Ember jQuery 9 Ember 2 jQuery 16 loadForm Ember jQuery 4 sortable.min.js:9:9813 This is preventing us from being able to put our forum topics in alphabetical order.
mixed support · medium severity · relevance 0.66
What is the status of Simple:Press?

What is the status of Simple:Press?: users show bugs pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs easy value quality Proof Blocked card complete Evidence linked to opportunity 2 replies
Simple:Press Forum · What is the status of Simple:Press?
praise review · medium severity · relevance 0.63
My favorite WordPress Forum option

My favorite WordPress Forum option: users show missing feature, pricing, support pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

missing feature pricing support migration Proof Blocked card complete Evidence linked to opportunity 5 star review 1 replies
Simple:Press Forum · My favorite WordPress Forum option I’ve used Simple:Press to manage a forum that’s very important to my business for years.
complaint review · medium severity · relevance 0.63
wordpress

wordpress: complaint conversation with limited structured signal.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete Evidence linked to opportunity 1 star review 1 replies
Simple:Press Forum · wordpress keep wordpress updated is always a nightmare. the forum itself is good. keep wordpress updated is always a nightmare. the forum itself is good. Hi @antonioresta1981 – did you mean to give the plugin a 1 star rating? It sounds as if you like the plugin… Thanks. Hi @antonioresta1981 – did you mean to give the plugin a 1 star rating? It sounds as if y
praise review · medium severity · relevance 0.62
Best Forums for WordPress!

Best Forums for WordPress!: users show compatibility, missing feature, support pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

compatibility missing feature support setup Proof Blocked card complete Evidence linked to opportunity 5 star review
Simple:Press Forum · Best Forums for WordPress!
praise review · medium severity · relevance 0.62
Migrated data successfully from Mingle Forum

Migrated data successfully from Mingle Forum: users show bugs, missing feature, migration pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

bugs missing feature migration setup Proof Blocked card complete Evidence linked to opportunity 5 star review 1 replies
Simple:Press Forum · Migrated data successfully from Mingle Forum I had been maintaining a Mingle Forum on my WP site for 6 years and neglected to make any changes after the developer stopped providing updates to his plugin.
praise review · medium severity · relevance 0.56
Extremely reliable, stable and mature plugin with superb support

Extremely reliable, stable and mature plugin with superb support: users show support, migration, setup pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

support migration setup easy Proof Blocked card complete Evidence linked to opportunity 5 star review
Simple:Press Forum · Extremely reliable, stable and mature plugin with superb support Been using Simple Press forum software for 10 years now – since Sep 2009.
praise review · medium severity · relevance 0.56
great product

great product: users show performance, support, migration pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

performance support migration easy Proof Blocked card complete Evidence linked to opportunity 5 star review
Simple:Press Forum · great product Client was unhappy with bbpress and we successfully migrated their huge forum over to Simplepress.
praise review · medium severity · relevance 0.5
Migration 5.x to 6.x successful! – Thanks for continuing the plugin!

Migration 5.x to 6.x successful! – Thanks for continuing the plugin!: users show compatibility, migration pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

compatibility migration easy quality Proof Blocked card complete Evidence linked to opportunity 5 star review
Simple:Press Forum · Migration 5.x to 6.x successful!
praise review · medium severity · relevance 0.5
Fantastic Forum Software

Fantastic Forum Software: users show missing feature, setup pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

missing feature setup easy value Proof Blocked card complete Evidence linked to opportunity 5 star review 1 replies
Simple:Press Forum · Fantastic Forum Software We love SimplePress as its style hearkens back to what we think were better times on the internet.
praise review · medium severity · relevance 0.5
Easy forum software with tons of options.

Easy forum software with tons of options.: users show missing feature, support pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

missing feature support easy support Proof Blocked card complete Evidence linked to opportunity 5 star review
Simple:Press Forum · Easy forum software with tons of options.
praise review · medium severity · relevance 0.38
Excellent

Excellent: users praise easy, quality, which suggests what competitors already do well.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

easy quality Proof Blocked card complete Evidence linked to opportunity 5 star review
Simple:Press Forum · Excellent Great.
praise review · medium severity · relevance 0.38
Excellent

Excellent: users praise quality, which suggests what competitors already do well.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

quality Proof Blocked card complete Evidence linked to opportunity 5 star review
Simple:Press Forum · Excellent I like it.
praise review · medium severity · relevance 0.38
Nice and smooth

Nice and smooth: praise conversation with limited structured signal.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete Evidence linked to opportunity 5 star review
Simple:Press Forum · Nice and smooth thank you kindly thank you kindly
praise review · medium severity · relevance 0.38
one of the oldest forum software for wordpress

one of the oldest forum software for wordpress: users praise value, which suggests what competitors already do well.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

value Proof Blocked card complete Evidence linked to opportunity 5 star review 1 replies
Simple:Press Forum · one of the oldest forum software for wordpress one of the oldest forum software for wordpress keep developing good job… one of the oldest forum software for wordpress keep developing good job… Hi: Thanks for taking the time to let us know your thoughts and for the kind words!
praise review · medium severity · relevance 0.38
Easy and packed

Easy and packed: users praise easy, value, which suggests what competitors already do well.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

easy value Proof Blocked card complete Evidence linked to opportunity 5 star review 1 replies
Simple:Press Forum · Easy and packed I have been using Simple Press for years and am gratefull they continued this plugin.
mixed support · low severity · relevance 0.68
SP footer logo and link does not open in a new tab

SP footer logo and link does not open in a new tab: users show pricing, migration, setup pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

pricing migration setup easy Proof Blocked card complete Evidence linked to opportunity 2 replies
Simple:Press Forum · SP footer logo and link does not open in a new tab Hi, I have just checked the SP logo in the footer to see where the ‘about simple:press’ link goes to.
mixed support · low severity · relevance 0.68
Feature Images do now show up on forum title page

Feature Images do now show up on forum title page: users show compatibility, missing feature, support pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

compatibility missing feature support easy Proof Blocked card complete Evidence linked to opportunity 2 replies
Simple:Press Forum · Feature Images do now show up on forum title page Hi ..
mixed support · low severity · relevance 0.63
Custom fields options

Custom fields options: users show compatibility, missing feature, support pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

compatibility missing feature support easy Proof Blocked card complete Evidence linked to opportunity 1 replies
Simple:Press Forum · Custom fields options Need to add two different custom fields options.
mixed support · low severity · relevance 0.62
No Customizer for Modern 2020 Theme

No Customizer for Modern 2020 Theme: users show compatibility, missing feature pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

compatibility missing feature easy Proof Blocked card complete Evidence linked to opportunity 2 replies
Simple:Press Forum · No Customizer for Modern 2020 Theme Hello, I have the custom overlay selected for Modern 2020 selected and there is no option to customize the theme as the website states.
mixed support · low severity · relevance 0.57
woocommerce_cart_product_subtotal

woocommerce_cart_product_subtotal: users show compatibility, pricing pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

compatibility pricing reliable value Proof Blocked card complete Evidence linked to opportunity 1 replies
Simple:Press Forum · woocommerce_cart_product_subtotal I used woocommerce_cart_product_subtotal hook for recounting subtotal price (extra tax by count).
mixed support · low severity · relevance 0.57
Is it possible to fine-tune users?

Is it possible to fine-tune users?: users show missing feature, pricing pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

missing feature pricing easy value Proof Blocked card complete Evidence linked to opportunity 1 replies
Simple:Press Forum · Is it possible to fine-tune users?
mixed support · low severity · relevance 0.57
Simple Press Plugin

Simple Press Plugin: users show missing feature, support pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

missing feature support easy support Proof Blocked card complete Evidence linked to opportunity 1 replies
Simple:Press Forum · Simple Press Plugin I have a client that wants to do a blog site like this where users can login and create a username and password and post in blog posts like this site – https://www.lipstickalley.com/ .
mixed support · low severity · relevance 0.56
Shortcodes?

Shortcodes?: users show missing feature pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

missing feature easy value quality Proof Blocked card complete Evidence linked to opportunity 2 replies
Simple:Press Forum · I use Ultimate Member for my membership and would like to add the forum posts in the profile tabs.
mixed support · low severity · relevance 0.51
Demo?

Demo?: users show support pain that may indicate a product gap.

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

support easy support value Proof Blocked card complete Evidence linked to opportunity 1 replies
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