Evidence explorer
Source-backed conversations used by the intelligence layer.
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3praise
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5linked opportunities
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Re:amaze Helpdesk & Live Chat · 5
Analyzed Conversations
5 shown
complaint
support · high severity · relevance 0.79
Remove plugin on specific subpage
Remove plugin on specific subpage: users show compatibility pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
compatibility
checkout
Proof Blocked
card complete
Evidence linked to opportunity
Re:amaze Helpdesk & Live Chat · woocommerce checkout page) Thanks for answer!
praise
review · high severity · relevance 0.54
It works
It works: users show support pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
support
reliable
checkout
Proof Blocked
card complete
Evidence linked to opportunity
5 star review
Re:amaze Helpdesk & Live Chat · It works we use WP as our front end and Shopify as our backend/cart/checkout.
complaint
support · medium severity · relevance 0.69
WordPress Stopped sending me email notifications on blog comments
WordPress Stopped sending me email notifications on blog comments: users show bugs pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
bugs
value
email
Proof Blocked
card complete
Evidence linked to opportunity
Re:amaze Helpdesk & Live Chat · WordPress Stopped sending me email notifications on blog comments I have been working with WP and this has happened before.
praise
review · medium severity · relevance 0.62
Until lately this plugin has been a well kept secret
Until lately this plugin has been a well kept secret: users show compatibility, missing feature, support pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
compatibility
missing feature
support
setup
Proof Blocked
card complete
Evidence linked to opportunity
5 star review
Re:amaze Helpdesk & Live Chat · Until lately this plugin has been a well kept secret If you want to start, maintain and enhance your conversation with real live people from Facebook lead ads and messages, WordPress site visitors, WooCommerce shoppers, email contacts, Twitter, MailChimp etc., the one thing you don’t want is any of the current top 13 CRM systems.
praise
review · medium severity · relevance 0.44
Just what I need!
Just what I need!: users show setup pain that may indicate a product gap.
support triage and conversation operations
Comments support operations workflow for reducing support load and keeping customer conversations moving
Buyer: support-heavy site owners, agencies, and community operators · Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload
setup
easy
Proof Blocked
card complete
Evidence linked to opportunity
5 star review
Re:amaze Helpdesk & Live Chat · Installation and setup was simple and easy.