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supportHi Packlink Support Team, I am writing to report a critical issue with the Packlink PRO shipping plugin for WooCommerce/WordPress that is currently disrupting my store’s checkout process for clients in Greece. The Technical Issue:My clients are unable to complete their orders because the validation logic in the plugin does not recognize standard 5-digit Greek zip codes unless a space is manually inserted. Failure Case: If a client enters a zip code like 10447, the system rejects it as invalid and blocks the shipment. Success Case: The system only accepts the address if the user adds a space (e.g., 104 47). Since most Greek customers naturally type their postal code as a single 5-digit string, this is causing significant friction and abandoned carts at checkout. I have screenshots from my WordPress backend and the customer-facing checkout page showing this validation error in action. Could you please update the plugin’s validation logic to ensure that Greek zip codes are recognized both with and without spaces? This needs to be resolved ASAP as it is directly impacting my sales and my clients’ ability to ship. This topic was modified 4 months, 3 weeks ago by shisha101 .
Hi @shisha101 , Thank you for reaching out and for providing the detailed explanation. We were able to successfully reproduce the issue with the Greek postal code validation on our side. Our team is currently working on a fix. We will keep you informed once the fix is available. Kind regards
Hello @shisha101 Please note that the new plugin version 3.6.5 with fixed postal codes for Greece is available on the marketplace: Packlink PRO for WooCommerce 3.6.5 – March 9th, 2026 Updates – Transformations applied to GR and LV postal codes Please update to the latest version of the plugin. Feel free to contact us anytime if you have any additional questions. Best regards
Hi @shisha101 , Thank you for reaching out and for providing the detailed explanation. We were able to successfully reproduce the issue with the Greek postal code validation on our side. Our team is currently working on a fix. We will keep you informed once the fix is available. Kind regards
Hello @shisha101 Please note that the new plugin version 3.6.5 with fixed postal codes for Greece is available on the marketplace: Packlink PRO for WooCommerce 3.6.5 – March 9th, 2026 Updates – Transformations applied to GR and LV postal codes Please update to the latest version of the plugin. Feel free to contact us anytime if you have any additional questions. Best regards