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supportHi, I am writing to report a technical issue with the Cost Calculator Builder plugin. I have noticed a significant discrepancy between the price calculated in real-time on the front-end and the price recorded in the “Orders”. For example, the price in the live calculator is PLN 413,757.00, while in the Orders tab it is only PLN 308,899.00. How can this problem be solved?
The problem occurs when multiple items are selected.
In addition, not all selected items are visible in the Order, hence the probably different price.
Hi, Thank you for reaching out. Could you please export your calculator to a cloud drive and share the link with us so we can take a closer look at it? This issue is most likely related to incorrect formula configuration, so we need to review the calculator setup in detail. How to export: https://docs.stylemixthemes.com/cost-calculator-builder/plugin-features/working-on-existing-calculators#export Best regards, Bill
Hi, Thank you for your reply. I updated the plugin and everything is working fine now. Best regards, Patrycja Klepacz
Hi Patrycja, Thank you for the update! I’m glad to hear everything is working fine now. If you need any further assistance, feel free to reach out anytime. Best regards, Bill
The problem occurs when multiple items are selected.
In addition, not all selected items are visible in the Order, hence the probably different price.
Hi, Thank you for reaching out. Could you please export your calculator to a cloud drive and share the link with us so we can take a closer look at it? This issue is most likely related to incorrect formula configuration, so we need to review the calculator setup in detail. How to export: https://docs.stylemixthemes.com/cost-calculator-builder/plugin-features/working-on-existing-calculators#export Best regards, Bill
Hi, Thank you for your reply. I updated the plugin and everything is working fine now. Best regards, Patrycja Klepacz
Hi Patrycja, Thank you for the update! I’m glad to hear everything is working fine now. If you need any further assistance, feel free to reach out anytime. Best regards, Bill